Jinanath Hassan Zareer

Over 16 years of experience as a Technical Support Specialist, optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross functional teams and ensures operational and service excellence. Self-trained on Microsoft application over the years. Conducting formal and informal meetings with multiple users to collect requirements and provide solutions to existing problems. Hands-on experience in designing and developing cloud solutions based on Microsoft Power platform using PowerApps, Power Automate, Power BI, Power Apps Portal and Dataverse. Assist with developing materials and end-user as needed. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

• Converted manual work to automated work using InfoPath and SharePoint 2013 workflows.
• Create Custom forms using InfoPath and PowerApps.
• To improve Business Process further converted all SharePoint on-Prem forms and SharePoint Designer Workflows Using PowerApps and Microsoft Power Automate.
• Implemented PowerApps Role Based Security using SharePoint Group & Flow.
• Created workflow to Automated work paper Approval System using Microsoft Flow.
• Automated User Access Requests Using PowerApps and Power Automate.
• Automated All system User Access Approval Forms.
• Created Automated Approval Flows, Notifications sent to Microsoft Teams.
• Used JSON to run a flow for selected document type in SharePoint List and Library.
• Developed a PowerApps App for Human Resource Department. Which include:

o Automated Saabas Points Application for Staff

o Automated Employee Kiyavama Application

o Automated Star Award Application

o Automated Staff Award Application

o Automated Near Relative Application

o Automated Salhi Khiyaal Application

o Automated Handover/Takeover Application

• Developed Automated Apps using PowerApps and Power Automate:

o Incident and Maintenance App for Technology Division.

o Marketing Ticket Manager App for Marketing Department.

o ATM Ticket Manager App for Self Service Department

• Creation of power automate Flow to generate CSV reports on each form.
• Involved in all phases of Software Development Life Cycle including requirements gathering, analysis, design, development, testing, production and post-production support in agile development environments methodologies.
• Deliver full administrative support for SharePoint Online environment, including creating and managing sites, managing Groups and Permissions.
• Used Promoted Links to create a Site Navigation on root site collection to enable users easily navigate to their sites.
• Used PowerShell to enable SharePoint “modern” sites classification, configure retention for OneDrive and created multiple SharePoint groups and add the user to the groups.
• Managing end-user’s account, permission, and access right requirements.
• Prepared end-user documentation and troubleshooting guides.
• Involved in migrating content from SP 2013 to SharePoint Online using Sharegate.
• Accomplished administration tasks such as managing sites, users, and groups by PowerShell Scripts.
• Knowledgeable in designing using SharePoint Online Provisioning Service and Organizing intranet with SharePoint hub sites.
• Identified issues and drove corrective actions promptly and investigated new solutions to improve efficiency.
• Analyzed business requirements involved in technical design, development and testing of different modules assigned.
• Server installation – Installed Branch server for Active directory and Cashier System Installation
• Trouble Shoot any technical issues both hardware and software.

o Outlook Issues

o Windows issues

o Browser Issues

o Printer/Scanner issues

o Dynamics 365 issues

o Any Banking related software Issues ..etc

• Creation of users in a hybrid environment
• Create Shared emails and give user access rights.
• Create security and Distribution groups and give user rights according to the requirements.
• Created a system to upload Audit Log reports to SharePoint and Automated review system.
• Knowledgeable in core Microsoft windows operating system, System Center, Active Directory, DNS, DHCP and other core technologies.
• Create and maintain Group policy objects.
• Implement Organizational Units (OU) security delegations.
• Single sign on integration of Litmos with Domain users
• Create worker for users in ERP.
• Creation of users and assign users relevant groups in CRM and dynamics 365 according to their request.
• Create users in office 365 assign user licensing.
• Create user email address in hybrid and migrate to exchange Online.

• Participated in Inter-Department Foot Ball tournament.
• Participated in Inter-Department Net Ball tournament.