Sribanta Acharya
Malé
Summary
Resort Manager at OBLU SELECT SANGELI Maldives with a successful track record of leading a team of 300 service employees to uphold high standards of guest satisfaction and operational excellence. Over 15 years in the hospitality industry, I have honed my skills in management support, inclusive leadership, and meticulous attention to detail. Certified in problem-solving techniques, strategic thinking, and modern leadership practices. Objective: Cultivate a positive and productive work environment that nurtures growth and fosters innovation.
Overview
15
15
years of professional experience
10
10
Certificate
Work History
Resort Manager
OBLU SELECT Sangeli - 5 Star Resort
02.2025 - Current
- Managed budgets effectively, ensuring profitability and financial stability of the resort.
- Evaluated customer feedback systematically, utilizing insights for continuous improvement initiatives.
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Fostered a team-oriented work culture that emphasized open communication channels amongst all staff members involved in service delivery processes.
Executive Assistant Manager
OBLU SELECT Sangeli - 5 Star Resort
08.2022 - 02.2025
- Maintained seamless coordination and control of departmental operations aligned with company standards, revenue, cost management, and guest satisfaction.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Boosted employee morale by organizing team-building events, fostering a positive work environment, and addressing concerns proactively.
Island Chief
OBLU SELECT Lobigili - 5 Star Luxury Resort
10.2021 - 08.2022
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized and detail-oriented with a strong work ethic.
Front Office Manager
OZEN LIFE MAADHOO - 5 Star Luxury Resort
01.2020 - 10.2021
- Successfully maximized revenue through excellent sales techniques, upselling and negotiation.
- Improved employee retention rates by creating a positive work environment that fostered job satisfaction and career advancement opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Assistant Front Office Manager
OBLU SELECT Sangeli - 5 Star Resort
07.2018 - 01.2020
- Coordinated daily front desk operations, including room assignments and guest check-ins and out.
- Improved team morale and efficiency with regular training sessions and performance feedback.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
Assistant Guests Service Manager
OZEN LIFE MAADHOO - 5 Star Luxury Resort
07.2016 - 07.2018
- Monitored department operations to identify inefficiencies and process flaws, promptly managing change.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Improved employee morale by initiating regular team-building activities and recognizing outstanding performance with rewards programs.
Executive Butler
Adaaran Resorts - 5 Star Resort
10.2014 - 07.2016
- Orchestrated seamless travel arrangements for family members, including transportation, accommodations, and itinerary planning.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Executive in Banquet Operations
JW Marriott - 5 Star Luxury Hotel
06.2013 - 10.2014
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Located bottlenecks to streamline existing processes.
Education
Organizational Leadership -
Harvard University - Boston
United States09.2024
Leadership And Change Management -
Indian Institute of Management Ahmedabad
IIMA05.2024
Diploma of Higher Education - Hospitality Management
Indo American College, IAHM
India01.2005
Bachelor of Arts -
Berhampur University
India 01.2003
Skills
- Financial administration
- Budgeting expertise
- Decision making
- Process improvement
- Emotional intelligence
- HR policies understanding
- Change management
- Sales strategies
- Conflict resolution
- Strategic planning
Certification
- Organizational Leadership
- Leadership and Change Management
- Strategic Leadership
- Emotional Intelligence in Leadership
- Employee Engagement
- Accountability for Leaders - Navigating Diversity, Equity, and Inclusion
- Creating High Performance Culture
- Head and Heart - The Art of Modern Leadership
- Problem Solving Techniques
- Strategic Thinking
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Resort Manager
OBLU SELECT Sangeli - 5 Star Resort
02.2025 - Current
Executive Assistant Manager
OBLU SELECT Sangeli - 5 Star Resort
08.2022 - 02.2025
Island Chief
OBLU SELECT Lobigili - 5 Star Luxury Resort
10.2021 - 08.2022
Front Office Manager
OZEN LIFE MAADHOO - 5 Star Luxury Resort
01.2020 - 10.2021
Assistant Front Office Manager
OBLU SELECT Sangeli - 5 Star Resort
07.2018 - 01.2020
Assistant Guests Service Manager
OZEN LIFE MAADHOO - 5 Star Luxury Resort
07.2016 - 07.2018
Executive Butler
Adaaran Resorts - 5 Star Resort
10.2014 - 07.2016
Executive in Banquet Operations
JW Marriott - 5 Star Luxury Hotel
06.2013 - 10.2014
- Organizational Leadership
- Leadership and Change Management
- Strategic Leadership
- Emotional Intelligence in Leadership
- Employee Engagement
- Accountability for Leaders - Navigating Diversity, Equity, and Inclusion
- Creating High Performance Culture
- Head and Heart - The Art of Modern Leadership
- Problem Solving Techniques
- Strategic Thinking
Organizational Leadership -
Harvard University - Boston
Leadership And Change Management -
Indian Institute of Management Ahmedabad
Diploma of Higher Education - Hospitality Management
Indo American College, IAHM
Bachelor of Arts -
Berhampur University
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