Sribanta Acharya
Malé
Work Preference
Summary
Dynamic hospitality leader with over 15 years of experience in managing luxury resorts and pre-opening projects. Proven track record in enhancing guest experiences, optimizing operations, and driving revenue growth through innovative strategies and strong team leadership. Adept at staff training, budget management, and cross-departmental coordination to ensure seamless resort operations. Recognized for reliability, flexibility, and a relentless focus on delivering exceptional, memorable guest experiences in the luxury segment.
Overview
15
15
years of professional experience
10
10
Certificate
Work History
Resort Manager
OBLU SELECT Sangeli - 5 Star Resort
02.2025 - Current
- Managed budgets effectively, ensuring profitability and financial stability of the resort.
- Evaluated customer feedback systematically, utilizing insights for continuous improvement initiatives.
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Fostered a team-oriented work culture that emphasized open communication channels amongst all staff members involved in service delivery processes.
Executive Assistant Manager
OBLU SELECT Sangeli - 5 Star Resort
08.2022 - 02.2025
- Maintained seamless coordination and control of departmental operations aligned with company standards, revenue, cost management, and guest satisfaction.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Boosted employee morale by organizing team-building events, fostering a positive work environment, and addressing concerns proactively.
Island Chief
OBLU SELECT Lobigili - 5 Star Luxury Resort
10.2021 - 08.2022
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized and detail-oriented with a strong work ethic.
Front Office Manager
OZEN LIFE MAADHOO - 5 Star Luxury Resort
01.2020 - 10.2021
- Successfully maximized revenue through excellent sales techniques, upselling and negotiation.
- Improved employee retention rates by creating a positive work environment that fostered job satisfaction and career advancement opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Assistant Front Office Manager
OBLU SELECT Sangeli - 5 Star Resort
07.2018 - 01.2020
- Coordinated daily front desk operations, including room assignments and guest check-ins and out.
- Improved team morale and efficiency with regular training sessions and performance feedback.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
Assistant Guests Service Manager
OZEN LIFE MAADHOO - 5 Star Luxury Resort
07.2016 - 07.2018
- Monitored department operations to identify inefficiencies and process flaws, promptly managing change.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Improved employee morale by initiating regular team-building activities and recognizing outstanding performance with rewards programs.
Executive Butler
Adaaran Resorts - 5 Star Resort
10.2014 - 07.2016
- Orchestrated seamless travel arrangements for family members, including transportation, accommodations, and itinerary planning.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Executive in Banquet Operations
JW Marriott - 5 Star Luxury Hotel
06.2013 - 10.2014
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Located bottlenecks to streamline existing processes.
Education
Organizational Leadership -
Harvard University - Boston
United States09.2024
Leadership And Change Management -
Indian Institute of Management Ahmedabad
IIMA05.2024
Diploma of Higher Education - Hospitality Management
Indo American College, IAHM
India01.2005
Bachelor of Arts -
Berhampur University
India 01.2003
Skills
- Financial administration
- Budgeting expertise
- Decision making
- Process improvement
- Emotional intelligence
- HR policies understanding
- Change management
- Sales strategies
- Conflict resolution
- Strategic planning
Certification
- Organizational Leadership
- Leadership and Change Management
- Strategic Leadership
- Emotional Intelligence in Leadership
- Employee Engagement
- Accountability for Leaders - Navigating Diversity, Equity, and Inclusion
- Creating High Performance Culture
- Head and Heart - The Art of Modern Leadership
- Problem Solving Techniques
- Strategic Thinking
Languages
English
Proficient
C2
Hindi
Proficient
C2
Accomplishments
- Successfully led pre-opening and repositioning projects for multiple luxury island resorts, establishing brand identity and operational excellence from the ground up.
- Increased overall guest satisfaction scores by implementing service culture training and personalized guest engagement initiatives.
- Enhanced resort profitability through strategic cost control, cross-selling programs, and innovative revenue-generating experiences.
- Built and mentored high-performing teams that consistently exceeded performance and quality benchmarks.
- Strengthened brand reputation through consistent five-star service delivery and proactive guest relations with high-profile clientele.
- Implemented sustainability and local engagement programs, improving community relations and environmental impact metrics.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Property Management Systems (PMS): OPERA, Fidelio, Protel, RoomMaster, Cloudbeds Point of Sale (POS): Micros, Simphony, Toast, Lightspeed Revenue & Channel Management: Duetto, SiteMinder, STR, OTA Extranet (Bookingcom, Expedia Partner Central) CRM & Guest Engagement Tools: Salesforce, Revinate, GuestCentric, Zoho CRM Financial & Reporting Tools: Microsoft Excel (advanced), Power BI, Sun Systems Internal Communication & Productivity: Microsoft Office Suite, Google Workspace, Slack, Asana, Trello HR & Training Platforms: Oracle HRMS, BambooHR, TalentLMS
Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Interests
Luxury hospitality trends Guest experience innovation Sustainability in resort operations Team development and coaching Travel and cultural exploration Ocean and marine conservation Wellness and fine dining experiences
Websites
Timeline
Resort Manager
OBLU SELECT Sangeli - 5 Star Resort
02.2025 - Current
Executive Assistant Manager
OBLU SELECT Sangeli - 5 Star Resort
08.2022 - 02.2025
Island Chief
OBLU SELECT Lobigili - 5 Star Luxury Resort
10.2021 - 08.2022
Front Office Manager
OZEN LIFE MAADHOO - 5 Star Luxury Resort
01.2020 - 10.2021
Assistant Front Office Manager
OBLU SELECT Sangeli - 5 Star Resort
07.2018 - 01.2020
Assistant Guests Service Manager
OZEN LIFE MAADHOO - 5 Star Luxury Resort
07.2016 - 07.2018
Executive Butler
Adaaran Resorts - 5 Star Resort
10.2014 - 07.2016
Executive in Banquet Operations
JW Marriott - 5 Star Luxury Hotel
06.2013 - 10.2014
Organizational Leadership -
Harvard University - Boston
Leadership And Change Management -
Indian Institute of Management Ahmedabad
Diploma of Higher Education - Hospitality Management
Indo American College, IAHM
Bachelor of Arts -
Berhampur University