Sribanta Acharya
Summary
At OBLU SELECT Sangeli, I prioritize guest satisfaction and luxury, supported by a team of over 300 service employees. Through strategic leadership and seamless departmental coordination, I maintain the resort's high standards. My role integrates operational management with revenue and cost control, fostering a culture of excellence and inclusive leadership that drives the resort's success and creates exceptional guest experiences.
Overview
15
15
years of professional experience
6
6
Certification
Work History
Executive Assistant Manager
OBLU SELECT Sangeli - 5 Star Resort
08.2022 - Current
- Maintained seamless coordination and control of departmental operations aligned with company standards, revenue, cost management, and guest satisfaction.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Island Chief
OBLU SELECT Lobigili - 5 Star Luxury Resort
10.2021 - 08.2022
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
Front Office Manager
OZEN LIFE MAADHOO - 5 Star Luxury Resort
01.2020 - 10.2021
- Successfully maximized revenue through excellent sales techniques, upselling and negotiation.
- Improved employee retention rates by creating a positive work environment that fostered job satisfaction and career advancement opportunities.
Assistant Front Office Manager
OBLU SELECT Sangeli - 5 Star Resort
07.2018 - 01.2020
- Coordinated daily front desk operations, including room assignments and guest check-ins and out.
- Improved team morale and efficiency with regular training sessions and performance feedback.
Assistant Guests Service Manager
OZEN LIFE MAADHOO - 5 Star Luxury Resort
07.2016 - 07.2018
- Monitored department operations to identify inefficiencies and process flaws, promptly managing change.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Executive Butler
Adaaran Resorts - 5 Star Resort
10.2014 - 07.2016
- Orchestrated seamless travel arrangements for family members, including transportation, accommodations, and itinerary planning.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
Executive in Banquet Operations
JW Marriott - 5 Star Luxury Hotel
06.2013 - 10.2014
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
Education
Organizational Leadership -
Harvard University - Boston
United States09.2024
Leadership And Change Management -
Indian Institute of Management Ahmedabad
IIMA05.2024
Diploma of Higher Education - Hospitality Management
Indo American College, IAHM
India01.2005
Bachelor of Arts -
Berhampur University
India 01.2003
Skills
- Financial administration
- Budgeting expertise
- Decision making
- Process improvement
- Emotional intelligence
- HR policies understanding
- Change management
- Sales strategies
- Conflict resolution
- Strategic planning
Certification
- Employee Engagement
- Accountability for Leaders: Navigating Diversity, Equity, and Inclusion
- Creating a High-Performance Culture
- Head and Heart: The Art of Modern Leadership
- Problem-Solving Techniques
- Strategic Thinking
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Executive Assistant Manager
OBLU SELECT Sangeli - 5 Star Resort
08.2022 - Current
Island Chief
OBLU SELECT Lobigili - 5 Star Luxury Resort
10.2021 - 08.2022
Front Office Manager
OZEN LIFE MAADHOO - 5 Star Luxury Resort
01.2020 - 10.2021
Assistant Front Office Manager
OBLU SELECT Sangeli - 5 Star Resort
07.2018 - 01.2020
Assistant Guests Service Manager
OZEN LIFE MAADHOO - 5 Star Luxury Resort
07.2016 - 07.2018
Executive Butler
Adaaran Resorts - 5 Star Resort
10.2014 - 07.2016
Executive in Banquet Operations
JW Marriott - 5 Star Luxury Hotel
06.2013 - 10.2014
Organizational Leadership -
Harvard University - Boston
Leadership And Change Management -
Indian Institute of Management Ahmedabad
Diploma of Higher Education - Hospitality Management
Indo American College, IAHM
Bachelor of Arts -
Berhampur University
- Employee Engagement
- Accountability for Leaders: Navigating Diversity, Equity, and Inclusion
- Creating a High-Performance Culture
- Head and Heart: The Art of Modern Leadership
- Problem-Solving Techniques
- Strategic Thinking
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