Opera
Maria Kalmynkina
Front Office / F&B Executive
Male,Male
Summary
Engaged and well-organized F&B and front office associate with more than 3 years in hospitality industry and unwavering passion for delivering excellence in customer experience. Superior skills in front desk management, overseeing all-staff efficiency and acquiring professional customer feedback.Seeking to deliver excellence ,timeliness and attention to details managing an outlet.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Guest Relations Officer
Makunudu
Makunudu Island , North Male
09.2021 - Current
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Created boat transfer schedule for the smooth departures and arrivals
Reception Manager
Mekhanika Tela
Saint-Petersburg , Leningrad district
04.2021 - 09.2021
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Worked in premium-class fitness&spa studio,assisted and fulfilled the needs of the guests with a high demand
- accepted bookings for the fitness & spa,built convenient training schedule
Customer Service Operator
Bloomex Canada
Remote, Remote
09.2020 - 03.2021
- Assisting customers in one of the biggest florist companies across Australia and Canada
- Resolving issues
- Helping to place orders
- Managing and amending existing orders ,payments and deliveries
- Responded to customer comments and questions via LiveChat during shifts.
- Assuring that customers are happy and satisfied
Guest Relations Officer
Hyatt regency Dubai
Dubai, United Arab Emirates
01.2019 - 08.2019
- Greeted guests upon arrival,offered assistance,administering check-ins and check-outs ,processing guest payments
- Providing front desk services to the guests
- Assigning rooms and taking care of administrative duties
- Being a source of information to the guests on various matters such as transport and restaurant advice,things to do in the city ,events sightseeing
Hostess(manager Trainee)
Dining Concepts LTD
Hong-Kong, Hong-Kong(China)
03.2018 - 09.2018
- Completing paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolving conflicts and negotiated mutually beneficial agreements between parties.
- Welcoming guests to the venue,making bookings
- Answering phone calls and address customer's queries
- informing about cuisine,new dishes,ongoing offers and promotions
- Being a source of information to the guests such as outlets recommendations,dishes and cocktails recommendations ,things to do in the city
- Setting up tables,assisting staff in taking orders
Hostess
Ginza Project restaurant
Saint-Petersburg , Leningrad district
01.2016 - 01.2017
- Greeting guests upon arrival to making the feel welcomed,making bookings
- Assigning guests to the tables they prefer,while keeping table rotation in mind so that servers receive the right number of customers
- Answering phone calls and address customer's queries
- informing about cuisine,new dishes,ongoing offers and promotions
- Being a source of information to the guests such as outlets recommendations,dishes and cocktails recommendations ,things to do in the city
- Engaging the guests to ensure they are happy with food and service
- Setting up tables,assisting staff in taking orders
Education
High School Diploma -
Synergy University
Moscow 03.2018 - 03.2022
Skills
Guest check-in
Account management
Local attraction knowledge
Guest inquiry resolution
Data Collection
Working Knowledge of Opera,Micros,Excel,Word and Outlookk
Cash handling expertise
Software
Micros
Excel
Outlook
Word
Interests
Traveling
Reading books
Hand-made (arts and crafts)
Timeline
Guest Relations Officer
Makunudu
09.2021 - Current
Reception Manager
Mekhanika Tela
04.2021 - 09.2021
Customer Service Operator
Bloomex Canada
09.2020 - 03.2021
Guest Relations Officer
Hyatt regency Dubai
01.2019 - 08.2019
Hostess(manager Trainee)
Dining Concepts LTD
03.2018 - 09.2018
High School Diploma -
Synergy University
03.2018 - 03.2022
Hostess
Ginza Project restaurant
01.2016 - 01.2017