Activities planning
Ibrahim Zid
Guest Relations Officer - Arabic Speaking
Malé
Summary
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 2 years of guest service experience in hospitality industry. Adept at driving satisfaction scores with a hands-on approach and motivational team management style. Dedicated to improving service, retaining loyalty and building long-lasting relationships with guests.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Guest Relations Officer
Amari Raya Luxury Resort
12.2022 - Current
Guest Relations Officer
Sultan Gardens Resort
Sharm Al Sheikh
02.2021 - 02.2022
- Developed and implemented strategies to uphold safety and security of guests.
- Remained available Number hours daily to respond to guest needs, complaints or inquiries.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Surveyed guests to check for areas in need of improvement.
Guest Relations Officer
Steigenberger ALDAU Beach Hotel
Hurghada
02.2020 - 02.2021
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Greeted guests upon arrival and offered assistance.
- Provided guest assistance and recommendations for tourist attractions.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Maintained consistent positive customer feedback.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Recommended hotel services or amenities that guest may find useful.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Surveyed guests to check for areas in need of improvement.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Planned and implemented promotional activities to increase customer satisfaction.
Education
Bachelor Of Management And Computer - Marketing Management And Research
High Institution of Management And Computer
Egypt 11.2016 - 02.2020
Skills
Guest inquiry resolution
Guest complaint resolution
Guest Services Agent training
Guest communication
Guest check-in
Local attraction knowledge
Client relationship management
Hospitality best practices
Employee rewards and motivation
Superior organizational skills
Customer service expert
Data Collection
Money handling abilities
Order fulfillment
Stock management
Sales expertise
Stocking and replenishing
Report preparation
Staff education and training
Complaint resolution
Key holder experience
Interests
Playing music
Culture explorer
Timeline
Guest Relations Officer
Amari Raya Luxury Resort
12.2022 - Current
Guest Relations Officer
Sultan Gardens Resort
02.2021 - 02.2022
Guest Relations Officer
Steigenberger ALDAU Beach Hotel
02.2020 - 02.2021
Bachelor Of Management And Computer - Marketing Management And Research
High Institution of Management And Computer
11.2016 - 02.2020