Activities planning
Ibrahim Zid
Guest Relations Officer - Arabic Speaking
Malé
Summary
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 2 years of guest service experience in hospitality industry. Adept at driving satisfaction scores with a hands-on approach and motivational team management style. Dedicated to improving service, retaining loyalty and building long-lasting relationships with guests.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Guest Relations Officer
Amari Raya Luxury Resort
12.2022 - Current
Guest Relations Officer
Sultan Gardens Resort
Sharm Al Sheikh
02.2021 - 02.2022
- Developed and implemented strategies to uphold safety and security of guests.
- Remained available Number hours daily to respond to guest needs, complaints or inquiries.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Surveyed guests to check for areas in need of improvement.
Guest Relations Officer
Steigenberger ALDAU Beach Hotel
Hurghada
02.2020 - 02.2021
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Greeted guests upon arrival and offered assistance.
- Provided guest assistance and recommendations for tourist attractions.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Maintained consistent positive customer feedback.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Recommended hotel services or amenities that guest may find useful.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Surveyed guests to check for areas in need of improvement.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Planned and implemented promotional activities to increase customer satisfaction.
Education
Bachelor Of Management And Computer - Marketing Management And Research
High Institution of Management And Computer
Egypt 11.2016 - 02.2020
Skills
Guest inquiry resolution
undefinedInterests
Playing music
Culture explorer
Timeline
Guest Relations Officer
Amari Raya Luxury Resort
12.2022 - Current
Guest Relations Officer
Sultan Gardens Resort
02.2021 - 02.2022
Guest Relations Officer
Steigenberger ALDAU Beach Hotel
02.2020 - 02.2021
Bachelor Of Management And Computer - Marketing Management And Research
High Institution of Management And Computer
11.2016 - 02.2020
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