Fathimath Hamla

• Providing technical support using knowledge of complex technology to solve problems and support new projects.
• Contributing towards the creation of a positive work environment by sharing knowledge, skills and expertise with colleagues as well as actively participating in team-building activitiesevents.
• Collaborating with cross-functional teams to deliver high-quality software products on time and within budget.
• Successfully migrating existing applications to cloud platforms for enhanced scalability and costefficiency.
• Testing hardware and performed troubleshooting techniques to identify problems.

• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Customized and repaired technology based on staff requests.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
• Oversaw daily performance of computer systems and immediately responded to Staff issues to keep network up and running.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
• Provided exceptional IT support for staff members, resulting in increased productivity.
• Optimized server capacity by consolidating resources and virtualizing servers where necessary.

During my tenure at SSS Insurance, I efficiently managed a diverse portfolio of corporate clients.handling other group of companies as Mars Holdings, Blyss Multi-Specialty Therapy Center, Mars Investments, and Veedol. My responsibilities encompassed client assistance, meeting coordination, and effective communication via calls. My proactive involvement in office operations extended to providing support to senior colleagues as needed. Multitasking was integral to my role, particularly in Mars Holdings, where I handled procurement activities such as supply management, GST, quotation preparation, purchase order processing, delivery coordination, and payment voucher management. Notably, my efforts resulted in securing sales exceeding 6 million MVR within a span of six months, effectively contributing to the company's growth and success. I managed authority tasks for Mars Investments, facilitating permanent address changes with government agencies. I also coordinated office network upgrades with Dhiraagu and liaised with service providers like Link Serve.

At Transparency Maldives my works included digitizing financial document for 2018 to 2020 and I was involved in media monitoring and assisting with RTI requests for the SOE project.