Yusra Shareef
Malé,26
Summary
Professional reservations expert with strong background in customer service and hospitality management. Skilled in optimizing booking systems, managing team dynamics, and ensuring high customer satisfaction. Reliable and adaptable, known for fostering collaboration and consistently delivering results. Efficient in using reservation software, handling guest inquiries, and coordinating with various departments to meet changing needs.
Overview
17
17
years of professional experience
Work History
Reservations Manager
Milugar Maldives
01.2022 - 01.2024
- Managed team of reservation agents, ensuring high-quality service and accurate bookings.
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
- Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
Reservations and administration
Micro Investments
01.2013 - 01.2014
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Reservations Manager
Honors Club Maldives
01.2012 - 01.2013
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Managed team of reservation agents, ensuring high-quality service and accurate bookings.
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
Customs Officer Grade 2
Maldives Customs Services
01.2008 - 01.2011
- Assisted in the development of comprehensive training programs for new customs officers, improving overall team performance and expertise.
- Protected public health by identifying prohibited food products during agricultural inspections, preventing the spread of harmful diseases or pests.
- Mentored junior officers, sharing expertise in inspection techniques, document verification, and risk assessment methodologies to enhance team performance.
- Provided exceptional customer service to international travelers while maintaining a professional demeanor during stressful situations.
- Conducted outreach efforts to educate businesses and travelers about customs regulations, fostering a culture of compliance among stakeholders.
Reservation Assistant
Voyages Maldives
01.2007 - 01.2008
- Coordinated group bookings, negotiating rates, managing room blocks, and organizing event logistics as needed.
- Increased overall guest experience by ensuring attention to detail in every aspect of the reservation process.
- Managed reservation systems to ensure accurate data entry and timely updates for room availability.
- Contributed to team performance by effectively collaborating with colleagues on reservations tasks.
- Collaborated with front desk staff to ensure seamless guest experiences from reservation to checkout.
- Provided exceptional customer service, addressing client concerns and resolving issues promptly.
Education
International General Certificate of Secondary Education - Business Studies
Aminiya School
01.2006
Skills
- Computer Skills: Microsoft Word, Excel, Power Point, Adobe illustrator
- Customer service
- Time management
- Customer satisfaction
- Hotel management
- Staff training and development
- Complex Problem-solving
- Records management
- Hospitality maintenance
- Telephone reception
- Reservation software
- Call control
- Travel bookings
- Schedule maintenance
- International travel
- Record preparation
Hobbies and Interests
Avid fan of Netball & Basketball, Coaching (Netball)
Awards
Participated in 7th Asian Games 2006 – International (Bangalore) (Netball), Participated in 6th, 7th, 8th, 9th, 10th Inter School Netball Tournament, 07th National Netball Association Championship 2006 – Champion Team, 08th National Netball Association Championship 2007 – Champion Team, 09th National Netball Association Championship 2007 – Runner - up Team, 11th National Netball Association Championship 2008 – Champion Team, 12th National Netball Association Championship 2009 – Champion Team
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Reservations Manager
Milugar Maldives
01.2022 - 01.2024
Reservations and administration
Micro Investments
01.2013 - 01.2014
Reservations Manager
Honors Club Maldives
01.2012 - 01.2013
Customs Officer Grade 2
Maldives Customs Services
01.2008 - 01.2011
Reservation Assistant
Voyages Maldives
01.2007 - 01.2008
International General Certificate of Secondary Education - Business Studies
Aminiya School
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