Yasir Sulaiman

Experienced Front of House Manager:

Leadership

• Colleagues to exceed r7evenue targets by 25% average, yearly

Customer Service

• Maintained 95% satisfaction rating from guest surveys

Problem Solving

• Resolved 90% of guest complaints within 24hours which increase 15% of positive reviews

Key skills:

• Team Management
• Revenue Management
• Training & Development
• Guest Experience Management

Achievements in highlight

• Innovative and Implemented

- Pioneered and implemented ground keeping guest experiences, notably introducing “The Tree House Dinning” a first its kind initiative in the Maldives Conceived

- Planned and successfully executed “Reethi Ah’li,” a unique another private dinning concept, later became one of the most sought-after offerings in Reethi Rah portfolio

- Demonstrated innovative problem-solving skills, navigating challenges to ensure seamless implementation as new initiative pf Tapaske (signature restaurant)

• Successful team development

Built a highly motivated team consistently exceeded revenues and guest satisfaction targets

Awards & Recognition

• Best Butler in Asia 2014

Linara Travel Awards, among host of various countries in very experienced butlers

• Featured in local Magazine

An Interview in Hotelier Maldives magazine about my experience, and innovative solutions provided to top clients

• Manager of the Year

Was recognized and awarded in Reethi Rah, as the manager of year for numerous numbers of times

• Concierge/ Guest services personality of the year 2024

Was awarded by Hotelier Maldives Awards 2024

first ever award ceremony within all Maldivian resorts