Yamaan Zaki
Summary
Guest Service Agent with proven expertise in Opera PMS and Opera Cloud, and a track record of enhancing guest satisfaction. Skilled in both written and verbal communication, consistently ensuring seamless guest experiences.
Overview
2
2
years of professional experience
Work History
Guest Service Agent
Kagi Maldives Resort & Spa, Crown & Champa Resorts
12.2022 - 08.2023
- Handle and update guest data using Opera PMS.
- Handle daily operations by multi-tasking in a hectic environment to ensure that all guest requirements are met.
- Manage check-in and check-out procedures for guests.
- Handle various guest complaints.
- Guide guests on excursions.
- Assist guests with travel requirements prior to departure.
- Schedule and confirm restaurant reservations and activities for guests.
- Maintain accurate and up-to-date records of guest information.
- Facilitate and coordinate with transportation services for guests.
- Prepare and share daily reports such as arrival and departure reports, excursion sheet, guest profiles in-house list, etc.
- Perform as an in-house DJ as required.
Guest Service Agent
Cinnamon Hakuraa Huraa Maldives
12.2021 - 12.2022
- Handle and update guest data using Opera Cloud.
- Collect room deposits, fees, and payments.
- Maximize revenue by upselling room upgrades and additional services.
- Handle cash transactions accurately, updating daily reports at the end of each shift.
- Assist guests with reservations, modifications, and cancellations.
- Respond to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Answer guest inquiries and provided information regarding hotel services and amenities.
- Assist guests with check-ins, inquiries, and any additional services needed.
- Manage check-in and check-out procedures for guests.
- Handle customer complaints to satisfy and retain guests.
Education
GCE O Level
Dharumavantha School
Skills
- Proficient with systems such as Opera PMS and Opera Cloud
- Customer handling
- Multitasking and meeting deadlines
- Written and verbal communication
Timeline
Guest Service Agent
Kagi Maldives Resort & Spa, Crown & Champa Resorts
12.2022 - 08.2023
Guest Service Agent
Cinnamon Hakuraa Huraa Maldives
12.2021 - 12.2022
GCE O Level
Dharumavantha School