XING MU
Butler
Malé,Maldives
Summary
I’m from China,currently I work in Amilla Maldives , many years luxury chain brand hotel experience make me being enthusiastic, responsible, kind, confident, self-disciplined, I speak fluent mandarin and English .I have strong organizational and management capacity and the courage to take my role and responsibilities. Being blessed with rapid acceptance of new knowledge and new environments, team spirit, personality, great communication skills, I will bravely face the difficulties. I firmly believe that I will be the proper candidate for this position in your company. Your response will be highly appreciated.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Katheeba(Butler)
Amilla Maldives
Baa Atoll , Maldives
02.2023 - Current
- Prepare welcome amenity and bicycle for guest
- Serve meal for residence guest
- Arranged activities and dinner reservation for guests.
- Buggy ride
- In room check in /check out and handling payment
- Prepare surprise for guest
Spa Receptionist
Patina Maldives
05.2021 - 01.2023
- To answer all incoming phone calls and all guest questions .In charge Spa booking system
- Book4 time arrange therapist and attendance shift ,conducting spa tour for the guest, assist spa promotion ,dealing with guest complaints in charge inventory ,make revenue reports and therapist tips and commission reports,etc.
Bartender
Club Med, Sanya
07.2020 - 02.2021
- Preparing alcoholic or non-alcoholic beverages for bar
- Interacting with customers, taking orders and serving drinks
- Assessing bar customers’ needs and preferences and making recommendations
Guest Relations Officer
Lily Beach Resort & Spa
05.2019 - 01.2020
- Pick up and drop off guests to jetty/ resort information meeting
- Assisted guest arrange activities
- Translation
- Escorting guest to rooms
- Handle complaint and reply emails.
Maldives Guest Relations Officer
Eurodivers
11.2017 - 03.2019
- Meet and greet resort guests upon arrival to promote dive center activities
- Check in divers and provide detailed information about diving activities
- Assist in dive center operations and participate in marketing activities.
Butler
Club Med Finolhu Villas
12.2015 - 11.2016
- To consistently provide thoughtful, caring and sincere service
- To identify and anticipate guests needs
- To provide F&B services as required
- To assist with plans or arrangements activities during their stay
- Ensure special-attention/occasion-celebrating guests are taken care of
- To assist guests regarding hotel facilities in an informative and helpful.
Reception Supervisor
Intercontinental Hotel Chongqing
06.2012 - 08.2015
- Ensure outstanding customer care at all times
- Responds to telephone and in person inquiries regarding reservations
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Train,direct the work of, resolve issues and counsel the team to ensure a quality operation
- Allocate rooms to expected arrivals after checking the guests preference and special requests
- Assist all departments in servicing the guests during high volume periods.
Education
College degree - English Education
09.2003 - 6 2008
Skills
Rescue diver
Emergency first response
Drive Buggy and bicycle
Opera system
Time management
Timeline
Katheeba(Butler) - Amilla Maldives
02.2023 - Current
Spa Receptionist - Patina Maldives
05.2021 - 01.2023
Bartender - Club Med, Sanya
07.2020 - 02.2021
Guest Relations Officer - Lily Beach Resort & Spa
05.2019 - 01.2020
Maldives Guest Relations Officer - Eurodivers
11.2017 - 03.2019
Butler - Club Med Finolhu Villas
12.2015 - 11.2016
Reception Supervisor - Intercontinental Hotel Chongqing
06.2012 - 08.2015
Guiyang College - College degree, English Education
09.2003 - 6 2008