Thisaara Abeykoon
Bandarawela
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Front Office Host
SAii Lagoon Maldives, Curio Collection by Hilton
12.2025 - Current
- Welcomed guests with a friendly demeanor and attentive service.
- Provided information about amenities and activities to enhance guest experience.
- Handled cash transactions accurately during guest payments and billing processes.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Maintained accurate records of guest accounts and billing information.
- Assisted in training new front desk staff on procedures and systems.
Telephone Operator
SAii Lagoon Maldives, Curio Collection by Hilton
06.2024 - 12.2025
- Answer incoming phone calls promptly, professionally, and courteously. Direct calls to the appropriate department or person based on guest or caller requests. Assist guests in making outgoing calls, whether local, long distance, or international, and provide assistance with dialing instructions when needed.
- Address guest inquiries about hotel services, amenities, room availability, or directions.
- Take accurate and detailed messages for guests or hotel staff, ensuring they are delivered promptly.
Receptionist
Maagiri Hotel, Maldives
Male
09.2023 - 04.2024
- Assist guests in making new reservations, modifying existing bookings, or canceling reservations as needed.
- Handle payment transactions during check-in and check-out, process credit cards, cash, or other forms of payment.
- Offer assistance to guests regarding hotel amenities, local attractions, transportation, or any special requests.
- Airport Representative
Receptionist
Heritance Kandalama
Dambulla
12.2023 - 03.2024
- Welcome guests with a friendly greeting, confirm their reservations, complete the registration process, assign rooms, and provide them with keys. During check-out, review the guest's invoice, handle payments, and ensure they depart with a pleasant, lasting impression.
- Assist guests by providing recommendations for dining, activities, and sightseeing, and help arrange services such as transportation, tours, restaurant reservations, and spa appointments.
- Maintain accurate records of guest stays, payments, and special requests.
Trainee Housekeeping Attendant
Anantara Peace Heaven Tangalle Resort
Tangalle
12.2021 - 06.2022
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Coordinated room assignments and preferences for arriving guests.
- Worked alongside senior team members to learn related job tasks and roles.
Receptionist Trainee
DoubleTree by Hilton Weeravila Rajawarna Resort
Hambanthota
12.2020 - 05.2021
- Greet guests warmly, verify reservations, complete registration, assign rooms, and provide keys. At check-out, review the bill, process payments, and ensure guests leave with a positive impression.
- Professionally answer incoming calls, directing them to the appropriate department or personnel. Respond promptly and courteously to guest inquiries regarding the hotel’s services, facilities, and availability.
- Take note of special guest requests, such as dietary restrictions or room preferences, and communicate them to the relevant departments. Ensure all needs are met promptly, including arranging transportation, booking reservations, or setting up wake-up calls, while personalizing the experience for repeat guests or VIPs to make them feel valued.
Education
Diploma - Human Resources Management
CIPM
Colombo 0503-2025
Certificate Course - Human Resources Management
CIPM
Colombo 0511-2024
Diploma - Learning And Development
SLITAD
Colombo 0203-2023
Certificate Course - Professional Cookery
SLITHM
Bandarwela07-2022
Hotel Housekeeping
SLITHM
Bandrawela08-2021
Certificate Course - Hotel Front Office Operations
SLITM
Bandrawela01-2020
Diploma - Diploma in English
Sabaragamuwa University of Srilanka
10-2018
Secondary Education
Central College, Bandrawela
01-2017
Skills
- Good communication, interpersonal, and leadership skills
- Sound time planning and invention skills
- Ready to encounter any challenges related to my work
- Working well with a team
- Ability to provide exceptional service
Property Management System
- Opera
- Scienta
- OnQ
Accomplishments
Languages
Sinhala
First Language
English
Upper Intermediate (B2)
B2
French
Intermediate (B1)
B1
Interests
- Badminton
- Badminton
- Music
References
- Miss. Chaamila Rathnayake, Lecturer, Sri Lanka Institute of Tourism and Hotel Management, Golf Link Road, Bandarawela, Email: chaamilar@slithm.edu.lk, Mobile: +94772277227, Office: +94572232499
- Mr. Tharindu Kodikara, Head of Experience, Wild Cost Yala, Email: hoe.wildcost@resplendentceylon.com, Mobile: +94773669773
Timeline
Front Office Host
SAii Lagoon Maldives, Curio Collection by Hilton
12.2025 - Current
Telephone Operator
SAii Lagoon Maldives, Curio Collection by Hilton
06.2024 - 12.2025
Receptionist
Heritance Kandalama
12.2023 - 03.2024
Receptionist
Maagiri Hotel, Maldives
09.2023 - 04.2024
Trainee Housekeeping Attendant
Anantara Peace Heaven Tangalle Resort
12.2021 - 06.2022
Receptionist Trainee
DoubleTree by Hilton Weeravila Rajawarna Resort
12.2020 - 05.2021
Diploma - Human Resources Management
CIPM
Certificate Course - Human Resources Management
CIPM
Diploma - Learning And Development
SLITAD
Certificate Course - Professional Cookery
SLITHM
Hotel Housekeeping
SLITHM
Certificate Course - Hotel Front Office Operations
SLITM
Diploma - Diploma in English
Sabaragamuwa University of Srilanka
Secondary Education
Central College, Bandrawela