SURIKANTI VENKATSWAMY
Hyderabad,Telangana
Summary
Strategic planner with superior communication and problem-solving abilities. Service-oriented with good multitasking, safety management & decision-making skills. Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Food and Beverage Restaurant Supervisor
Pearl Sands of Maldives
09.2020 - Current
- Responsible for overseeing day-to-day restaurant operations to ensure that the facility operates effectively and efficiently
- Ensuring all equipment is properly functioning throughout the day
- Keeping accurate records of daily sales, food inventory, employee labor costs, supplies ordered, and more through a computerized point-of-sale system (POS)
- Supervising and managing staff, planning work schedules, and conducting performance reviews
- Ensuring good customer satisfaction and handling any complaints
- Ensuring food and drinks served are of high quality and service is consistent
- Enforcing health safety practices, sanitation standards, and safe food handling procedures
- Making purchase requests and taking monthly inventory of the store and pantry
- Coordinating with vendors to ensure supplies are available on time
- Work together with the hotel’s sales team to arrange events that need to be organized by the F&B team and provide excellent service based on the guest’s event requirements
- Explain and encourage guests about restaurant facilities and meal inclusions based on their meal plan
- Proactively upsell F&B items to meet the revenue goals of the restaurant
- Reducing operational costs.
Senior Waiter
Pearl Sands of Maldives
04.2019 - 08.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Trained staff members on use of POS system
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Increased sales significantly by upselling higher-end products to customers
Venue Operations Shift Leader
Dubai World Trade Centre
11.2017 - 08.2018
Hotel Internship
Leela Hotel Goa
12.2016 - 04.2017
Education
Bachelor in Hotel Management - Hospitality
Westin College of Hotel Management
Hyderabad04.2018
Intermediate - Science Education
Telangana Model College
Mallapur04.2015
Skills
- Food and Beverage Orders
- Banquet Coordination
- Beverage Preparation
- Safe Food Handling Practices
- Guest Relations Management
- Food Safety and Quality
- Chef Consultations
- Special Menu Planning
- Standard Operating Procedures Proficient
- Organize Supplies and Forecasting
- Work Schedule Creation
Languages
English, Telugu, Hindi and Basics of Italian
References
Available upon request
Exposure Strengths
- Expert level in providing excellent customer service in the Food & Beverage department in terms of accommodating guests and their inquiries, high standard F&B service procedure, and handling guest requests and complaints.
- Excellent communication skills and ability to speak and write in 3 languages.
- Strong interpersonal skills and remains calm, composed and very professional when dealing with guests.
- Excellent computer skills: use of MS Office, Micros, Social Media and Internet
Personal Information
- Marital Status: Single
- Date of Birth: 08/24/1998
- Nationality: Indian
Timeline
Food and Beverage Restaurant Supervisor
Pearl Sands of Maldives
09.2020 - Current
Senior Waiter
Pearl Sands of Maldives
04.2019 - 08.2020
Venue Operations Shift Leader
Dubai World Trade Centre
11.2017 - 08.2018
Hotel Internship
Leela Hotel Goa
12.2016 - 04.2017
Bachelor in Hotel Management - Hospitality
Westin College of Hotel Management
Intermediate - Science Education
Telangana Model College
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