Sri Wulandari
Palembang
Summary
I am an energetic and charismatic person thriving to provide a super level of service to all guests. I am eager to bring my exceptional skills and positive energy to provide a superb level of service to all guests. I have a deep understanding of the transformative power of spa treatments, and I am committed to creating a memorable and rejuvenating experience for each guest, ensuring they leave feeling relaxed, refreshed, and truly pampered.
Overview
10
10
years of professional experience
Work History
Spa Manager
Joy Island Resort
10.2024 - Current
- Create promo, action plan to boost revenue.
- Manage and monitor daily operation with total 7 spa therapist.
- Regularly updating and reviewing SOPs.
- Responsibilities for all the report and administration.
- Manage the spa supplies, products, and equipment inventory, maintain adequate stock levels and order new supplies as necessary.
- Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene.
- 5 stars' hotel in Maldives
Assistant Spa Manager
Club Med
06.2024 - 10.2024
- Reset-up for preopening team member.
- Manage and monitor daily operation with total 18 spa therapist.
- Regularly updating and reviewing SOPs.
- Responsibilities for all the report and administration.
- Assist the Spa Manager for action plan and promote the Spa to boost revenue.
- Manage the spa supplies, products, and equipment inventory, maintain adequate stock levels and order new supplies as necessary.
- Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene.
- 4-star hotel in Bali, Indonesia.
Spa & Recreation Manager
HOMM Saranam Baturiti by Banyan Tree
12.2022 - 02.2024
- Providing massages, body treatment and facial.
- Handling Yoga Class and create the regular activity.
- Preparing a buy-out list that outlines the required supplies and equipment for both the spa and recreational activities.
- Develop and manage the spa's budget, including setting financial goals, monitoring expenditures and implementing plans to increase profitability.
- Regularly updating and reviewing SOPs for both spa and recreational activities.
- Developing engaging and enjoyable daily activities for spa and recreational guests to enhance their experience.
- Create and execute marketing and promotional strategies to attract new clients and retain existing ones. This effort may involve social media marketing and special packages.
- Regularly reviewing inventory levels and restocking as required.
- Regularly inspecting the spa and recreational facilities to ensure they adhere to cleanliness, safety standards, and proper grooming.
- 5-star hotel in Bali, Indonesia.
Assistant Spa Manager
Amaya Resort Kuda Rah - Maldives (Mandara Spa)
09.2021 - 11.2022
- Performing different massages such as: Balinese massage, deep tissue massage, warm stone, head massage, back massage, reflexology, lomi lomi massage, including body scrub, body mask, and facials while using Elemis products.
- Handling various administrative tasks, managing customer inquiries, appointment scheduling, and addressing customer concerns.
- Ensuring that the operations run smoothly and that guests have a positive experience from the moment they inquire about treatments to the end of their visit.
- Overseeing staff performance and development.
- Assisting in identifying training needs, conducting performance evaluations, and implementing career development plans for spa employees.
- Conducting daily briefings with spa staff and fostering a positive and cohesive team environment to ensure smooth operations.
- 5-star hotel in the Maldives.
Spa Supervisor
Six Senses Uluwatu
07.2019 - 08.2021
- Working closely with the Spa Director to compile and generate various reports.
- Performing different massages such as: holistic massage, detox massage, slimming massage, kundalini massage oil, reflexology, and other spa treatments such as: basic manicure and pedicure, body scrub, body mask, facial using ila products, etc.
- Booking, rescheduling, and cancelling appointments based on guest preferences and availability.
- Overseeing day-to-day spa operations, including managing the spa staff, ensuring treatment rooms are prepared, and maintaining cleanliness and hygiene standards.
- Assisting in training and developing spa staff to ensure they are well-versed in delivering treatments and providing top-notch customer service.
- 5-star hotel in Bali, Indonesia.
Spa Receptionist/Spa Therapist
Mövenpick Resort & Spa Jimbaran Bali
06.2017 - 06.2019
- Welcoming the guests/clients to the SPA and engaging them in conversation to determine the services that they need.
- Confirming Spa reservations, and keeping track of spa supplies.
- Providing guests with knowledge of different types of available massages and suggesting appropriate massage therapies for individual needs.
- Explaining massage procedures and providing information about products used during massage.
- Ensuring that guests are asked if they have possibly allergy to any SPA products.
- Responsible for providing massage, body treatments, and natural facials to clients while ensuring client comfort, and maintaining a high standard of service.
- Performing different massages such as: Mijet Madura, sasak massage, warm stone, reflexology, back massage, body scrub and body mask, and natural facial.
- Performing professional services according to standards with attention to detail and in a prompt timely manner.
- Ensuring all treatment rooms are fully set up before beginning treatment according to standards and procedures.
- Filing and maintaining documents.
- Assisting Spa Manager with departmental reports, schedule, and monthly reports.
- 5-star hotel in Bali, Indonesia.
Spa Receptionist/Spa Therapist
Gaya Spa & Wellness
04.2016 - 05.2017
- Greeting and welcoming the Spa guests and performing the massages in accordance with the standards and policies.
- Performing different massages such as: Balinese massage, warm stone, reflexology, body scrub and body mask, natural facial.
- Communicating with guests during massages to adjust massage techniques as required.
- Cleaning and sanitizing the treatment rooms, instruments, and equipment before each use.
- Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed.
- Ensuring that the Spa is adequately stocked with Spa supplies.
- As part of the Inaya Putri Bali (now Merusaka Nusa Dua), 5-star hotel in Bali, Indonesia.
Education
International Beauty & Spa Management Diploma -
CIDESCO
06.2022
Spa Manager Certificate of Competence -
Indonesian Professional Certification Authority
04.2022
50 hours Hatha Yoga Teacher Training -
Yayasan Eka Sukma Yoga
03.2022
Spa Therapist Certificate of Competence -
Indonesian Professional Certification Authority
04.2021
Spa Therapist Certificate -
Tulip Spa International School
08.2020
Spa Therapist Course and Examination -
Bali Sanitya Sejahtera
08.2020
English Tourism
Politeknik Negeri Sriwijaya
01.2014
Vocational High School -
Arinda Vocational High School of Palembang (SMK Arinda Palembang)
01.2011
Skills
- Staff management
- Employee coaching
- Spa operations
- Spa retail sales
- Performance evaluations
- Appointment scheduling
- Budget planning
- Promotions coordination
- Multitasking Abilities
- Upselling skill
- Massage techniques
- Body treatments
- Facial treatments
Non Smoker
True
Languages
Indonesian
Proficient
C2
English
Proficient
C2
Tattoos
None
Personal Information
- Age: 31
- Number of Children: None
- Date of Birth: 18th January 1994
- Nationality: Indonesian
- Marital Status: Single
- Religion: Muslim
Timeline
Spa Manager
Joy Island Resort
10.2024 - Current
Assistant Spa Manager
Club Med
06.2024 - 10.2024
Spa & Recreation Manager
HOMM Saranam Baturiti by Banyan Tree
12.2022 - 02.2024
Assistant Spa Manager
Amaya Resort Kuda Rah - Maldives (Mandara Spa)
09.2021 - 11.2022
Spa Supervisor
Six Senses Uluwatu
07.2019 - 08.2021
Spa Receptionist/Spa Therapist
Mövenpick Resort & Spa Jimbaran Bali
06.2017 - 06.2019
Spa Receptionist/Spa Therapist
Gaya Spa & Wellness
04.2016 - 05.2017
Spa Manager Certificate of Competence -
Indonesian Professional Certification Authority
50 hours Hatha Yoga Teacher Training -
Yayasan Eka Sukma Yoga
Spa Therapist Certificate of Competence -
Indonesian Professional Certification Authority
Spa Therapist Certificate -
Tulip Spa International School
Spa Therapist Course and Examination -
Bali Sanitya Sejahtera
English Tourism
Politeknik Negeri Sriwijaya
Vocational High School -
Arinda Vocational High School of Palembang (SMK Arinda Palembang)
International Beauty & Spa Management Diploma -
CIDESCO