SITI NISSAUL KHOIRIYAH
Tanjung Village, Kalidawir District Tulungagung City East Java
Summary
Experienced in delivering exceptional housekeeping services to hotel guests for over 3 years. Resourceful individual with a keen eye for detail. Possesses comprehensive knowledge of cleaning equipment, able to efficiently maintain cleanliness and order in various areas. Recognized as a valuable member of the housekeeping team, consistently contributes to the overall satisfaction of guests and upholds the high standards of the establishment.
Overview
4
4
years of professional experience
Work History
Room Attendant - Housekeeping
Villa Park Resort & Spa
06.2024 - Current
- Greeting guests and responding to queries.
- Changing bed linen and making beds.
- Replacing used towels and other bathroom amenities, such as shampoo and soap.
- Sweeping and mopping floors.
- Dusting and polishing furniture.
- Emptying trash containers and ashtrays.
- Restocking beverages and food items in the minibar.
- Cleaning public areas, such as corridors.
- Reporting any technical issues and maintenance needs.
- Updating status of guest rooms on assignment sheet.
- Returning and restocking cleaning cart at shift end.
Room Attendant
Vasa Hotel Surabaya
01.2022 - 06.2024
- Provide customer service to guests, including information about hotel services, activities and local
attractions. - Clean and sanitize all aspects of the guest room, including the bathroom, bedroom, and any other living areas.
- Change bed linens, towels, and other linens in the room according to hotel standards and guest preferences.
- Ensure that all guest amenities such as toiletries, coffee supplies, and stationery are replenished and neatly arranged.
- Dust all surfaces and vacuum carpets or mop floors to maintain cleanliness.
- Check all room equipment such as lights, TVs, and air conditioning to ensure they are in working order.
- Report any maintenance issues such as broken fixtures or malfunctioning appliances to the maintenance department.
- Organize and arrange furniture and decor in the room to ensure a neat and welcoming environment for guests.
- Follow all safety procedures and protocols to ensure the safety and well-being of guests and themselves.
- Follow all hotel policies and procedures regarding room cleaning, guest privacy, and security.
- Assist guests with requests such as delivering extra amenities or providing information about hotel facilities.
- Respect guest privacy and confidentiality at all times.
- Work closely with other hotel staff, such as housekeeping supervisors and maintenance personnel, to ensure efficient operations and guest satisfaction.
Room Attendant - As an Internship
Vasa Hotel Surabaya
07.2021 - 12.2021
- Maintaining common areas neat: sweeping, sorting, washing…
- Learning how to check rooms.
- Making sure that rooms meet hotel standards: tidiness, material available…
- Helping to organize the cleaning service schedule according to the occupancy rate.
- Supervising and helping with other services: luggage, front office, restaurant…
- Welcoming clients.
- Giving advice on visits, tours, touristic places…
- Guiding clients along their journey.
- Answering requests with diplomacy.
Education
Grand Voyage -
Grand Voyage
01.2022
Islamic Senior High School - undefined
Islamic Senior High School 3 Tulungagung
01.2018
Islamic Junior High School - undefined
Islamic Junior High School 2 Tulungagung
01.2015
Islamic Elementary School - undefined
Islamic Elementary School Tarbiyatussibyan
01.2012
Skills
- Inventory and supply
- Linens and toiletries replacement
- Lost and found procedures
- Guest room confidentiality
- Cleaning techniques
- Safety procedures
- Detail-oriented
- Teamwork
- Maintenance reports
- Time Management
- Safety awareness
- Cleaning Equipment Handling
Languages
Indonesian
English
Personal Information
- Date of Birth: March 1st 2000
- Gender: Female
- Marital Status: Single
- Religion: Islam
Timeline
Room Attendant - Housekeeping
Villa Park Resort & Spa
06.2024 - Current
Room Attendant
Vasa Hotel Surabaya
01.2022 - 06.2024
Room Attendant - As an Internship
Vasa Hotel Surabaya
07.2021 - 12.2021
Islamic Senior High School - undefined
Islamic Senior High School 3 Tulungagung
Islamic Junior High School - undefined
Islamic Junior High School 2 Tulungagung
Islamic Elementary School - undefined
Islamic Elementary School Tarbiyatussibyan
Grand Voyage -
Grand Voyage
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