Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
SHRUTHI P

SHRUTHI P

RESTAURANT MANAGER

Summary

Accomplished Restaurant Manager with a proven track record at Chicking Maldives, enhancing customer satisfaction and streamlining operations. Skilled in staff management and operations management, I significantly increased revenue and improved team performance. Expert in customer engagement and complaint resolution and foster a positive and efficient work environment.

Overview

13
13
years of professional experience

Work History

Restaurant Manager

Chicking
11.2020 - Current
  • Managed daily operations to ensure high levels of efficiency, consistency and quality in food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Assistant Manager

Chicking
08.2018 - 08.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Improved customer satisfaction by addressing and resolving complaints promptly
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks
  • Maintained a clean, safe, and organized store environment to enhance the customer experience

Assistant Manager

Chicking
10.2017 - 07.2018
  • Promoted a positive work environment through open communication and constructive feedback.
  • Tracked receipts, employee hours, and inventory movements.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
  • Trained and mentored new employees to maximize team performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Assistant Store Manager

Souther Fast Food (SFC)
03.2013 - 07.2017
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings

Team Member

Food Circle Oberon Mall
01.2012 - 02.2013
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Education

High School Diploma -

MAPS College
Mangalore
04.2001 -

Skills

    Staff Management

    Operations Management

    Customer Engagement

    Recruitment

    Schedule Coordination

    Menu development

    Team Management

    Inventory control and record keeping

    Complaint resolution

Languages

Malayalam
Native language
English
Proficient
C2
Hindi
Advanced
C1

Timeline

Restaurant Manager

Chicking
11.2020 - Current

Assistant Manager

Chicking
08.2018 - 08.2020

Assistant Manager

Chicking
10.2017 - 07.2018

Assistant Store Manager

Souther Fast Food (SFC)
03.2013 - 07.2017

Team Member

Food Circle Oberon Mall
01.2012 - 02.2013

High School Diploma -

MAPS College
04.2001 -

Similar Profiles

CREATE PROFILE
SHRUTHI PRESTAURANT MANAGER