Shafa Moosa
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Food & Beverage Hostess/Waitress
Huvafenfushi Maldives
- Greeting guests as they enter, and putting them on a waiting list as necessary
- Providing guests with menus and answering any initial questions engaging with guests to ensure they're happy with food and service
- Responding to complaints and helping to resolve them, providing knowledge of the menu
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Take accurate food and drinks orders, using a Infras ordering software Communicate order details to the Kitchen Staff Deliver checks and collect bill payments Inform customers.
Butler
SAii Lagoon Maldives
- Greet and escort guests to their rooms
- Provide quality and personalized services to guests
- Assist and coordinate the arrivals and departures of guests
- Handle guest's luggage and other baggage
- Keeps concerned departments informed about the guest allergies and food preferences
- Update the opera software with guest preference, likes and dislikes on to the guest profile section
- Follows all the guest needs until they are completed to the total guest satisfaction Takes care of the guest's requests and liaise with respective departments
- Laundry, wake up call, spa bookings, concierge and any special requests etc
- Informs housekeeping department the time desired for the daily cleaning and turn-down service
- Supports the other departments such as Front Desk, Housekeeping and Room service with their in duties.
Butler
Sonevafushi Maldives
- Arranging Guest transfer from Male' international airport to resort and attending to guest arrival via Dharavandhoo or seaplane
- Arranging guest Villa and preferred dining destination
- Handling guest Billing procedure and Excursion activities
- Handling guest complaints
- Doing the documentary work including communication through mails and inputting guest history to system.
Food & Beverage Hostess
Sonevafushi Maldives
- Greet guests and patrons personally on arrival to restaurant
- Offer appropriate seating arrangements
- Present face towels, aperitif, menus and take orders
- Set up dining rooms and make reservation arrangements
- Maintain clean and organized tables and work area
- Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant
- Doing the documentary work including the food and beverage cover report, doing monthly wine incentives and maintaining the records.
IVD Order Taker
Sonevafushi Maldives
- Taking food and beverages orders through telephone to In Villa
- Maintaining In House VIP guest lists
- Organizing outdoor guest activities
- Eg: outdoor barbecue setup, sunrise breakfast at Sand Bank, Food journey, Birthday celebrations)
- Ensuring the arrival amenities reach Guest Villa on time
- Recommending different types of beverage along with the food order to the guests
- Taking VIP orders
Administrator to the General Manager
Royal Island Resort and Spa
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Attending to all meetings among the managers and HOD's
- Writing down the briefing minutes and sending to all departments
- Handling all the Daily reports and guest comments cards
- Taking care of the HOD's Daily attendance and briefing attendance
- Entering all the guest comment card and GSS Score to the system on daily basis
- Sending the overseas order, local order, diesel and miscellaneous order
- Filing up the Daily reports attendance sheet, guest comment cards, night reports.
Reservations Officer
Trans Maldivian Airways Pvt Ltd
- Processing reservations through telephone, mail, fax
- Entering Resort bookings to TMA system
- Cancellation and modification of reservations according to the mail
- Maintaining reservation records (arrival and departure guests) accordingly
- Clearing TBA's in system
- Doing reservation for resort staffs
- Sending the schedule time of seaplane to resorts according to the guest arrival and departure
- Making reservation for VIP's
- Answer inquiries regarding information such as seat availability, fare price and schedule timing of the seats.
Reservation Agent
The Standard Huruvalhi Maldives
11.2023 - 11.2024
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Attended and handled reservations(OPERA) operations and inquiries through emails
- Responded to direct reservations inquiries
Reservation Agent
Amari Raaya Maldives
11.2023 - 01.2024
- Manage and process guest reservations efficiently using the hotel's reservation -OPERA system.
- Provide exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Ensure all bookings are accurately recorded and updated in the system.
- Liaise with other departments to ensure guest requests and preferences are met.
- Promote and upsell hotel services and amenities to maximize revenue.
- Maintain accurate records of guest information and preferences.
- Address and resolve any reservation-related problems or discrepancies.
Education
High School Diploma -
Villa International High School - Male' Maldives
No Degree -
Madharsathul Ahmadhiyya - Male' Maldives
Skills
- Excellent Communication
- Friendly service mentality
- Self-Motivated
- Flexible and Adaptable
- Cultural Awareness
- Customer Engagement
- Phone Etiquette
Websites
Accomplishments
- Coordinated with other departments to ensure seamless guest experiences & also received Employee of the Month award for outstanding performance and dedication.
Certification
- Certificate II in Information Technology
- First Aid Service Team Training Program
- Firefighter Training Program
- Host of the Month -Front of the house -Winner (February 2015)- Sonevafushi Maldives
- Host of the month (Core Shaker / Heart of the house)-Award for September 2022 -The Standard Huruvalhi Maldives Resort
References
- Ibrahim Dilshad, Reservation Manager, Amari Raya Maldives, +960 7787008
- Ms. Shirley Lu, Reservation & Revenue Manager, Standard Hotel, ShirleyLu@nyu.edu, +1(626) 203-9759
- Mr. Mohamed Mamdhouh, Senior Director of Sale, Standard, Mamdhouh.mohamed@standardhotels.com, +9607917900
- Mrs. Aminath Suzuna, Assistant Sales Manager, Standard Hotel, aminath.suzuna@standardhtels.com, +960 9764967
- Mr. Hussain Haneef, Supervisor at front office, Cross roads Maldives, +960 9500359
- Mr. Abdulla Gadir, Restaurant Manager, Sonevafushi Maldives, +960 7783517
Hobbies and Interests
- Volunteering
- Travelling
Travelling, Volunteering
- Conducted general surveys to assess public awareness of HRC information and basic administration.
- Passionate about travelling and exploring different cultures; have visited several countries to gain a deeper understanding of their traditions and lifestyles
- Active Voluteer at MRC
Languages
Dhivehi
Native language
English
Proficient
C2
Timeline
Reservation Agent
The Standard Huruvalhi Maldives
11.2023 - 11.2024
Reservation Agent
Amari Raaya Maldives
11.2023 - 01.2024
Food & Beverage Hostess/Waitress
Huvafenfushi Maldives
Butler
SAii Lagoon Maldives
Butler
Sonevafushi Maldives
Food & Beverage Hostess
Sonevafushi Maldives
IVD Order Taker
Sonevafushi Maldives
Administrator to the General Manager
Royal Island Resort and Spa
Reservations Officer
Trans Maldivian Airways Pvt Ltd
High School Diploma -
Villa International High School - Male' Maldives
No Degree -
Madharsathul Ahmadhiyya - Male' Maldives
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