SHAAN HASSAN

Oversaw butler operations to enhance guest service excellence.

Supervised and developed butler team members for improved performance.

Guaranteed VIP guest satisfaction through tailored luxury service delivery.

• Ensured immaculate condition of silverware with regular polishing and maintenance tasks.
• Created a welcoming environment through exceptional attention to detail in home presentation.
• Upheld strict cleanliness standards throughout property, promoting a healthy living environment.
• Organised significant social events, creating memorable occasions for guests.
• Maintained high level of discretion whilst handling confidential matters.
• Arranged transportation logistics, ensuring punctual arrivals and departures.
• Facilitated smooth running of daily routines by scheduling and overseeing domestic staff.
• Enhanced guest experience through personalised service delivery.

• Welcomed guests with enthusiasm, facilitating smooth check-in experiences.
• Coordinated daily activities of front office team to ensure effective communication and optimise processes.
• Coordinated daily activities of 30 butlers and 4 operators to enhance service delivery and ensure high-quality standards.
• Managed telephone systems efficiently, directing callers to appropriate departments for swift assistance.
• Coordinated villa allocations by assessing property requirements and aligning them with guest preferences to enhance overall guest experience.
• Organised and formatted daily memo sheets using spreadsheet software and organisational tools to ensure accuracy and timeliness.
• Conducted thorough checks on rebates profiles while overseeing critical administrative responsibilities using relevant software tools and systems.
• Oversaw distribution of correspondence to optimise communication flow and enhance organisational efficiency.
• Optimised inventory management software to ensure timely ordering and tracking of life office inventory.
• Coordinated villa allocation and blocking processes to optimise guest experiences and satisfaction.
• Conducted regular training sessions and audits to ensure all team members uphold Soneva’s established standards and procedures.
• Addressed guest complaints promptly, employing active listening skills and empathy to ensure efficient resolution.

• Inspect buggies and villas meticulously, assessing amenities and cleanliness to guarantee readiness for guest arrival.
• Enhanced guest experiences through welcoming receptions upon arrival. Delivered informative island and villa tours, highlighting unique attractions. Fostered guest satisfaction by addressing inquiries and providing exceptional service.
• Executed thorough unpacking and packing services utilising protective materials and organisational strategies to safeguard belongings.
• Coordinated daily activities by addressing diverse guest requests, utilising strong communication and problem-solving skills.
• Coordinate private BBQ setups and special occasion dining experiences, ensuring attention to detail and exceptional service standards.
• Coordinated with various departments, utilising communication tools to ensure timely responses to guests' requests and optimise service delivery.
• Utilise secure systems and protocols to maintain confidentiality and discretion when dealing with guests’ personal information and requests.
• Reviewed and documented guest preferences in daily property management system updates, informing relevant departments of specific requests and needs.

• One on One’ Service, Personalized Butler Service.
• Attention to detail & Service and go extra Mile.
• Achieved 100% guest comment for the last three years.
• Butler service in Maldives biggest standalone over water villa (Private Reserve) for celebrities & higher profile guests and business tycoons.

• Utilised strong communication skills and comprehensive menu insights to effectively assist customers in a bustling restaurant environment.

• Worked at Centara Grand Island Resort & Spa Maldives as a waiter from 2nd December 2010 to 1st October 2012.
• Remained calm under pressure, ensuring better performance during peak hours.
• Enhanced customer satisfaction by promptly attending to queries and requests.
• Demonstrated proficiency in using Point of Sale systems for accurate billing.

• Worked in Biyaadhoo Island Resort owned by Sunland Hotels, in the capacity of a Restaurant waiter from 22nd December 2005 till 29th November 2010.
• Owned by Sunland Hotels