Summary
Overview
Work History
Education
Skills
Additional Information
LANGUAGES
Hobbies and Interests
Timeline
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Saumya Sinha

Saumya Sinha

South West Delhi

Summary

Dynamic and customer-focused Air Cabin Supervisor with a proven track record of leading cabin crew teams to deliver exceptional inflight service while upholding the highest safety and security standards. Expertise in crew management, passenger relations, and emergency procedures complements strong leadership and communication skills. Proficient in managing VIP guests, resolving conflicts, and ensuring compliance with international aviation regulations. Committed to fostering a safe, efficient, and memorable travel experience for passengers while inspiring and mentoring cabin crew to achieve professional excellence.

Overview

15
15
years of professional experience
1
1

Aircraft fleet trained on Airbus A320 family and Boeing 777, 300

Work History

CABIN CREW SUPERVISOR

AIR INDIA
01.2018 - Current
  • Supervised and motivated cabin crew to deliver exceptional passenger service.
  • Conducted pre-flight briefings and assigned crew duties in line with airline standards.
  • Ensured compliance with safety, security, and grooming regulations.
  • Oversee the delivery of high-quality customer service throughout the flight.
  • Handle VIP passengers, special requests, and resolve passenger complaints or conflicts.
  • Ensure smooth communication between cabin crew and passengers.
  • Led cabin crew during emergency situations, ensuring passenger safety.
  • Coordinated closely with pilots and ground staff for smooth flight operations.
  • Oversaw cabin checks, inflight service, and duty-free sales.
  • Completed flight reports, incident documentation, and crew performance feedback.
  • Trained, coached, and mentored junior crew members to maintain high standards.

Cabin Crew Member

AIR INDIA
2015 - 2018
  • Delivered excellent customer service to ensure passenger comfort and satisfaction.
  • Performed safety demonstrations and ensured compliance with aviation regulations.
  • Conducted pre-flight safety checks of emergency and service equipment.
  • Assisted passengers with seating, luggage, and special needs.
  • Handled inflight meal service, beverages, and duty-free sales.
  • Responded to passenger inquiries, complaints, and medical emergencies.
  • Followed procedures during turbulence, security threats, and emergency situations.
  • Maintained professional grooming, communication, and cultural sensitivity

Education

Diploma - Hospitality Management DIPLOMA

American Hospitality & Lodging Educational Institute
NEW DELHI
01-2013

Skills

  • Collaborative leadership
  • Customer Relations Skills
  • Administrative Skills
  • Communication
  • Team Management
  • Time Management

Additional Information

Aircraft fleet trained on Airbus A320 family and Boeing 777, 300ER and 200LR aircraft training, including safety, emergency procedures, and inflight service standards first class, business, premium and economy.



LANGUAGES

English - Moderate
Hindi - Native

Hobbies and Interests

Travel, Painting/Sketching, Reading books, working out

Timeline

CABIN CREW SUPERVISOR

AIR INDIA
01.2018 - Current

Cabin Crew Member

AIR INDIA
2015 - 2018

Diploma - Hospitality Management DIPLOMA

American Hospitality & Lodging Educational Institute

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Saumya Sinha