Sariya Moosa
Addu City
Summary
Experienced with providing empathetic support and guidance to individuals facing personal challenges. Utilizes strong communication and active listening to create trusting and supportive environment. Knowledge of effective conflict resolution techniques and emotional wellness strategies.
Overview
15
15
years of professional experience
Work History
Assistant Counsellor
National Drug Agency- DDCRC
08.2024 - Current
- Developed and implemented individualized treatment plans for clients, enhancing recovery pathways.
- Conducted assessments to evaluate client needs, ensuring tailored support strategies.
- Facilitated group counseling sessions, fostering a supportive environment for sharing experiences.
- Monitored client progress through regular follow-ups, adjusting interventions as necessary.
- Coordinated closely with primary counselors to ensure continuity of care for all clients across various treatment modalities.
- Assisted in crisis interventions by employing de-escalation techniques and providing appropriate referrals when necessary.
- Promoted effective communication among staff members through regular team meetings and case conferences.
- Demonstrated commitment to ethical practice by adhering to all applicable laws, regulations, and professional standards governing the counseling profession.
- Established strong rapport with clients, fostering trust and open communication essential for effective counseling.
- Conducted thorough assessments of new clients to determine appropriate level of care based on presenting concerns and clinical history.
- Enhanced client progress by conducting individual and group counseling sessions focused on emotional, social, and behavioral issues.
- Contributed to a positive workplace culture by fostering strong relationships with colleagues, supporting their professional growth, and collaborating effectively on shared tasks.
- Participated in ongoing professional development opportunities to stay current on best practices in the counseling field.
- Provided compassionate support during difficult times by empathizing with clients'' struggles while guiding them towards healthier coping strategies.
- Developed strong relationships with families through regular updates on client progress and involvement in family therapy sessions when appropriate.
- Attended trainings, staff meetings and professional development seminars, enhancing performance and supporting departmental goals.
- Maintained comprehensive client files according to program standards and physician requests.
- Listened to clients' concerns and provided encouragement and support.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Assistant Counselor
National Drug Agency (Vilunu)
01.2023 - 08.2024
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Encouraged development of relevant skills to help overcome specific concerns.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Offered advanced counseling in institutional setting following correct procedures and aligning with required standards.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Referred individuals to outside resources and services for additional support.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Counseled clients physical, mental factors impacting personal success.
Administrative Officer
3s private limited
11.2013 - 11.2014
- Monitored office inventory to maintain supply levels.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Maintained accurate department and customer records.
- Inventoried and ordered supplies for office.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Organized both physical and digital files and updated reports to coordinate project materials.
Sales Assistant
3s private limited
01.2012 - 11.2013
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Built and maintained relationships with peers and upper management to drive team success.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Customer Relation Assistant
ADK Hospital
12.2010 - 07.2011
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Master of Science - Counselling
Villa College
S.Hithadhoo05-2026
Bachelor of Science - Psychology And Counseling
Zikura International College
S.Hithadhoo08-2023
Skills
- Problem-Solving
- Analytical Thinking
- Conflict Resolution
- Planning and Coordination
- Supervision and Leadership
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Organizational skills
- Decision-making
- Conflict resolution
Languages
Dhivehi: First Language
English: B2 Upper Intermediate
Timeline
Assistant Counsellor
National Drug Agency- DDCRC
08.2024 - Current
Assistant Counselor
National Drug Agency (Vilunu)
01.2023 - 08.2024
Administrative Officer
3s private limited
11.2013 - 11.2014
Sales Assistant
3s private limited
01.2012 - 11.2013
Customer Relation Assistant
ADK Hospital
12.2010 - 07.2011
Master of Science - Counselling
Villa College
Bachelor of Science - Psychology And Counseling
Zikura International College
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