Santosh Kumar

Responsibilities and Achievements:

• Oversaw the full beverage operations for the resort, including 2 main bars, 1 café, and 3 dispense bars.
• Managed all aspects of bar operations, including staffing, inventory, guest service, and complaint resolution.
• Supervised day-to-day functions to ensure consistent delivery of high-quality service.
• Designed and introduced innovative beverage menus across all outlets, incorporating seasonal, festive, and special occasion themes.
• Created and implemented promotional drink menus, including wine pairings and event-specific offerings.
• Monitored trends and guest preferences to ensure the menu remains current and competitive.
• Led recruitment processes for bar staff and baristas, identifying and hiring talented professionals to maintain high service standards.
• Developed onboarding and training programs to ensure new hires quickly adapted to operational expectations.
• Managed leave plans and staffing schedules to maintain seamless operations.
• Monitored monthly service agreements with suppliers for beer and soft beverage dispensers, as well as coffee machines, ensuring uninterrupted operations.
• Coordinated maintenance and servicing schedules to guarantee smooth guest experiences.
• Maintained strong relationships with suppliers to negotiate competitive pricing and ensure quality standards.
• Led a team of 18 bar staff, providing mentorship, training, and support to enhance service standards and skills. Conducted regular training sessions on cocktail preparation, wine knowledge, guest interaction, and service excellence.
• Handled the purchasing of all alcoholic and non-alcoholic beverages for the resort.
• Sourced and procured high-quality glassware and bar tools to complement the resort's premium service standards.
• Maintained inventory controls to minimize waste and ensure stock levels meet demand.
• Ensured exceptional guest experiences by maintaining high standards of beverage quality and service.
• Addressed and resolved guest complaints promptly, turning challenges into opportunities for improvement.
• Curated unique beverage experiences for special events, festivals, and themed occasions.
• Collaborated with other departments to create seamless event offerings that align with the resort's branding.
• Managed to achieve budgets, cost controls, and profitability for all bar operations.
• Prepared reports on sales, inventory, and team performance to support decision-making by senior management.
• Oversaw the maintenance, inventory, and procurement of glassware and bar equipment to ensure operational efficiency.
• Continuously introduced new beverage concepts to enhance guest experiences and drive revenue.
• Conducted regular quality checks to ensure all beverages met the resort's premium standards.