Saman Mataramba Kanattage
Galle
Summary
Proven leader at Sonee Hardware (PVT) Ltd, adept in relationship building and key account management, significantly enhanced client satisfaction and sales revenue. Empowers teams with CRM software mastery and motivational skills, driving business growth and surpassing sales targets. Achieved a notable increase in client loyalty through strategic planning and competitor analysis. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Sales Manager
Sonee Hardware (PVT) Ltd
06.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Established and cultivated solid business relationships with new or existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Prepared sales presentations for clients showing success and credibility of products.
- Communicated product quality and market comparisons by creating sales presentations.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Key Account Manager
Sonee Hardware (PVT)Ltd
09.2019 - 05.2022
- Built and maintained strong client relationships to drive business growth.
- Operational Role Player on behalf of the organization to cater and retain top key resort customers (accounts), while developing strategic business relationships with all existing resort customers across Maldives.
- Strengthened client relationships through regular communication and effective problem solving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Monitored competitor activity within the industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management.
- Analyzed key competitors to respond to competitive threats.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
Assistant Product Manager
Sonee Hardware (PVT) Ltd
09.2017 - 08.2019
- Streamlined internal processes for improved efficiency in product development and launch.
- Led cross-departmental collaboration efforts in support of efficient project execution, ensuring timely delivery of quality products.
- Contributed to the development of training programs for both internal staff and external partners, promoting a thorough understanding of product functionality.
- Enhanced product performance by conducting thorough market research and competitor analysis.
- Presented detailed reports on product performance metrics to senior management, identifying areas for growth and opportunities for optimization.
- Evaluated customer satisfaction levels through surveys and other feedback tools, implementing necessary changes based on findings.
- Conducted regular reviews of vendor performance, fostering strong relationships with key suppliers and ensuring high-quality components for products.
- Monitored inventory levels closely to maintain optimal stock availability for customers without overstocking or creating obsolescence issues.
- Monitored market trends and competitor performance to update promotional strategies.
- Conducted market research to identify new opportunities and target markets.
Sales Executive
Sonee Hardware (PVT) LTD
11.2015 - 08.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Participated in industry trade shows, representing the company professionally and generating valuable leads for future business growth.
Senior Executive Imports & Supply Chain
Taraba International PVT LTD
08.2008 - 09.2015
- Managed importing and supply chain activities efficiently with 2 junior members to meet customer satisfaction through on time servicing.
- Product procurement by communicating and documentation with international suppliers.
- Follow up on product shipments with suppliers and freight forwarders for on time clearance and in house.
- Critical Path Management with cross functional departments such as Marketing and Finance to ensure set target dates and budgets are met during importing and supplying activities.
- Provide product specifications of new products of suppliers for Marketing department to support business development.
Education
MBA - MBA In General Management
UCAM University Catolica De Murcia
Spain05.2023
Postgraduate Diploma in Professional Marketing - Marketing
The Charted Institute of Marketing
United Kindom12.2022
Post Graduate Diploma in Logistics & Supply Chain - Logistics & Supply Chain Management
OTHM
United Kingdom11.2021
Diploma in Business Management - Business Management
CCMT Virtual Campus
Colombo, SriLankan09.2015
Diploma In Marketing - Marketing
CCMT Virtual Campus
Colombo10.2004
Diploma in International Airline Ticketing - International Airline Ticketing
International Airline Ticketing Academy
Colombo08.2001
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
- Empowers high-performing sales teams
- Business development and planning
- CRM Software
- Key Account Management
- Sales Targeting
- Contract Management
- Competitor Analysis
- Staff Training and Development
Timeline
Sales Manager
Sonee Hardware (PVT) Ltd
06.2022 - Current
Key Account Manager
Sonee Hardware (PVT)Ltd
09.2019 - 05.2022
Assistant Product Manager
Sonee Hardware (PVT) Ltd
09.2017 - 08.2019
Sales Executive
Sonee Hardware (PVT) LTD
11.2015 - 08.2017
Senior Executive Imports & Supply Chain
Taraba International PVT LTD
08.2008 - 09.2015
MBA - MBA In General Management
UCAM University Catolica De Murcia
Postgraduate Diploma in Professional Marketing - Marketing
The Charted Institute of Marketing
Post Graduate Diploma in Logistics & Supply Chain - Logistics & Supply Chain Management
OTHM
Diploma in Business Management - Business Management
CCMT Virtual Campus
Diploma In Marketing - Marketing
CCMT Virtual Campus
Diploma in International Airline Ticketing - International Airline Ticketing
International Airline Ticketing Academy
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