Sahayaraj Arockiam
10/24A Moorampatti, Purathakudi(Po),Manapparai(TK),Trichy.
Summary
To obtain a challenging & responsible position as a Food and Beverage Professional waiter within an organization that will utilize my skills, talents, experience and education. As well offers a growth opportunity at the start of my career.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Associate
JEN Maldives Male by Shangri-La
08.2023 - Current
- Banquet, all day dining,in room dining, lobby lounge and specialties restaurant and pool side.
- To have all mis-en-place ready before the service period ensuring that bar area reflects highest cleanliness and hygiene standards at all times.
- Utilize suggestive selling techniques.
- Professional interactive selling technique.
- Report any unusual incidents or guest complaints immediately, so that the proper action can be taken to delight the guest.
- Report and if possible resolve, all equipments failure or loss of operating equipment upon discovery.
- To initiate best practices which will save the cost while delivering the required standards.
- To conduct daily perpetual inventory of all bar stock.
Food & Beverage Waiter
The Somerset Hotel
04.2019 - 07.2023
- Great and escorts customers to be their tables.
- Present menu and provide detailed information when asked (e.g about portions, ingredients or potential food allergies)
- Prepare tables by setting up lines silverware and glasses.
- Inform customers about the day's specials.
- Offer menu recommendations upon request.
- Up-sell additional products when appropriate.
- Take accurate food and dink orders using a POS ordering software order slips or by memorization.
- Communicate order details to the kitchen staff.
- Serve food and drinks orders.
- Check dishes and kitchenware for cleanliness and presentation report any problems.
- Arrange table settings and maintain a tidy dining area.
- Present the check and collect bill payment.
- Provide excellent customer service to guest.
Food & Beverage Waiter Cum Barista
Bread Matters
08.2017 - 03.2019
- Proficient in brewing coffee using espresso machines, drip coffee makers, cold brew systems and manual brewing techniques such as chemic and aeropress.
- Skilled in creating visually appealing latte art including hearts, rosettes and tulips enhancing the customer service.
- Knowledgeable in food safety practice, sanitation procedures and compliance with health regulations.
- Able to work collaboratively with team members to ensure efficiency during busy hours maintaining a positive atmosphere.
Food & Beverage Service Assistant
Taj Fisherman's Cove Resort & Spa
02.2014 - 06.2017
- Welcoming customers escorting them to their tables and providing them with menus.
- Serving complimentary snacks to customer once they are seated.
- Wrapping utensils in napkins accordingly.
- Cleaning dirty plates utensils and glassware from tables as required.
- Delivering food to tables when servers busy.
- Responding to customer requests and informing management of any complaints.
- Provide very excellent customer service.
Food and Beverage Trainee
Radisson Blu Resort Temple Bay
03.2013 - 12.2014
- Was trained under the supervision of other seniors as a waiter.
- Cleaned, arranged tables under the supervision of other seniors.
- Welcomed customers while following welcoming procedures and while being supervision by other seniors.
- Cleaning menus to be presented to the next customer.
Education
No Degree - Field of Study
National Institute of Management & Science
Trichy03-2013
Skills
- Menu memorization and assisting to suggest on customer preferences
- Table setting
- Cleaning, sanitization and keeping environment clean
- Customer/Guest satisfaction through service
- Good and effective communication with active listening, positive language, problem solving and patience
- Handling/management and serving of food and beverage
- Knowledge in point-of-sale system, food safety & alcoholic beverage regulations
- Ability to adhere to different cultures
- Flexibility to adjust different environments
Certification
Barista basic skills & Coffee based beverages techniques.
Additional Information
Name in Full : Sahayaraj Arockiam
D.O.B : 05 May 1994
Nationality : Indian
Gender : Male
Passport : W4777655
Languages
Tamil
Native language
English
Advanced
C1
SOFT SKILLS
- Attention to detail
- Target driven
- Punctuality
- Time Management
- Ability to work under presure
- good team player
Timeline
Service Associate
JEN Maldives Male by Shangri-La
08.2023 - Current
Food & Beverage Waiter
The Somerset Hotel
04.2019 - 07.2023
Food & Beverage Waiter Cum Barista
Bread Matters
08.2017 - 03.2019
Food & Beverage Service Assistant
Taj Fisherman's Cove Resort & Spa
02.2014 - 06.2017
Food and Beverage Trainee
Radisson Blu Resort Temple Bay
03.2013 - 12.2014
Barista basic skills & Coffee based beverages techniques.
No Degree - Field of Study
National Institute of Management & Science
Similar Profiles
Keerthana MohanKeerthana Mohan
Hostess ( Admin Assistant) at JEN Singapore Tanglin by Shangri-LaHostess ( Admin Assistant) at JEN Singapore Tanglin by Shangri-La
Joanne Ava Viera AbesamisJoanne Ava Viera Abesamis
Director, Revenue Optimization at Edsa Shangri-La & Makati Shangri-La, ManilaDirector, Revenue Optimization at Edsa Shangri-La & Makati Shangri-La, Manila
Jimmy KeeJimmy Kee
I.T. Manager at Shangri-La's Rasa Sayang Resort & Spa, Golden Sands Resort by Shangri-LaI.T. Manager at Shangri-La's Rasa Sayang Resort & Spa, Golden Sands Resort by Shangri-La