Saffah Abdul Razzaq
Front Office / Guest Experince Expert
Male,MLE
Summary
Dedicated and diligent individual with a strong passion for the hospitality and tourism industry. Known for dependability, trustworthiness, and attention to detail. Committed to delivering exceptional service and ensuring customer satisfaction. Aiming to contribute skills and enthusiasm to a dynamic team to create memorable experiences for guests.
Overview
6
6
Certifications
Work History
Laboratory assistant
Feydhoo School
- Handling all the chemical and laboratory apparatus
- Preparing experiments for student's demonstration
- Briefing about experiments
- Promoting science in the school.
Site supervisor for Seenu Atoll
Mark Company Pvt
- Supervising all site construction work
- Handling with all purchase
- Singing contracts as an agent for the company.
Guest Service Agent/Guest Relation Desk
Paradise Island Resort & Spa
- Handling check-in & check-out
- Receiving the guest on arrival
- Escorting guest to their villa
- Escorting guest on departure
- Handling guest complaints
- Handling phone calls
- Upselling rooms (for promoting the resort)
- Upselling excursions
- Escorting guest to excursions (as an excursion guide)
- Customer-related services.
Front Office Supervisor
Universal Resorts (Velassaru Maldives)
- Assisting with AFOM/DM/FOM with daily FO operations for smoother operations
- Assigning tasks for the FO staffs and guiding my co-workers for excellent guest service
- Handling guest complaints & other guest-related issues during the operation
- Ensure all the guest request is being handled in a professional manner
- Room allocations for guests
- Facilitate briefing during shifts
- Discuss Summary Handover, traces, logbook, excursions for the day
- Oversee arrivals/check-outs during the shift
- Replying guest requests via email
- Guest safe opening/resetting/Fixing
- Compensating the complaining guest in the absence of FOM/AFOM/DM
- Reviewing staff performance during probation
- Requesting VIP amenities
- Supervising staff punctuality
- Allocating weekly duty roster for the Front office team.
Transfer Coordinator
Finolhu Baa Atoll
- Inspecting buggies and cleanliness of buggy hut while on the way to duty
- Signing attendance and reading morning reports to stay updated
- Checking emails and TRF & RES for necessary follow-up
- Attending morning briefing and cross-checking same day and next day passenger lists
- Coordinating with the resort for split stays
- Reminding the maintenance team of scheduled buggies
- Being present at the jetty for arrival and departure movements and assisting porters as needed
- Preparing 8th-day passenger list and checking international flight timings for charter requests
- Checking int flight Viber group for changes and sending amendments to TMA
- Arranging TMA afternoon snack/lunch if requested, informing AFOM/FOM of overnight requests
- Sending out daily planned passenger lists and checking luggage delivery log
- Reminding porters to collect face towels and follow up on buggy maintenance tracking sheet
- Entering maintenance requests in HotelKit, checking cleaning stock, and updating AFOM
- Saving arrival and departure reports and informing the transport team of overnight shutdowns
- Updating financial report according to the lounge report and sending it to the finance team at the end of the month.
Guest Wellness Host
Universal Resorts (Velassaru Maldives)
- 02.2016
- Receiving & welcoming guest in airport lounge as an airport representative
- Assisting guest in the airport with their luggage & escorting them to the speed boat
- Hosting guest with boat briefing until they reach their destination
- Handling check-in check & check-out
- Receiving guest on arrival with a warm welcome
- Escorting guest to their villa
- Introduction of villa & in villa checking
- Checking guest amenities (for all guest & VIP guest)
- Checking guest pro-forma invoice upon arrival & departure
- Handling guest complaints and reporting to a superior
- Handling special requests of the guests (birthdays, anniversaries, private dinners)
- Up-selling rooms (for promoting the resort)
- Handling PABX.
Education
Certified - Modern Butler
The International Institute of Modern Butlers
Spain06.2024
Graduated - Science Education
Addu High School
Addu City01.2007
Skills
Computer knowledge (Microsoft packages , Corel Draw, e-mailing, Fidelio,)
Customer Care knowledge
Opera system & Protel System
Basic Research knowledge
Handling of issues
Good communication skills
Handling challenging guest compliants
Leadership skills (responsible Team player)
Interpersonal skills
Transportation
Seaplane operations
Supervisory skills
Leadership development
Luxury tourism
Critical thinking
Management
Emotional intelligence
Personal branding
Personal Qualifications
Completed GCE O' level Examination in November 2007
Age
31
Personal Information
- Date of Birth: 08/20/91
- Nationality: Maldivian
- Marital Status: Married
References
- Mr. Ahemd Migdadh, Island host, Paradise Island Resort & Spa, (+960) 9704137
- Mr. Musthafa, Duty manager, Paradise Island Resort & Spa, (+960) 7963298
- Mr. Mohamed shareef, Front Office Manger, Velassaru Maldives resort & spa, (+960) 7788984
- Ms. Jangie Pulgo, Duty Manager, Velassaru Maldives, (+960) 7696455
- Ms Matine Vera Strous, Director of Guestexperience, Finolhu Baa Atoll, (+960) 7306644
Certification
Developing emotional intelligence
Timeline
Developing emotional intelligence
09-2024
Critical thinking of new managers
09-2024
The culture of luxury
09-2024
Emotional intelligence
06-2024
Time management and productivity for leadership
05-2024
Modern butler
05-2024
Laboratory assistant
Feydhoo School
Site supervisor for Seenu Atoll
Mark Company Pvt
Guest Service Agent/Guest Relation Desk
Paradise Island Resort & Spa
Front Office Supervisor
Universal Resorts (Velassaru Maldives)
Transfer Coordinator
Finolhu Baa Atoll
Guest Wellness Host
Universal Resorts (Velassaru Maldives)
- 02.2016
Certified - Modern Butler
The International Institute of Modern Butlers
Graduated - Science Education
Addu High School