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ROHIT CHHETTRI
Resort Manager
Ozen Reserve Bolifushi,Maldives
Summary
Polished and professional Resort Manager accomplished in meeting business targets with smooth management of all property operations. Delight guests with exceptional service at every step. Coordinate efficient team operations while overseeing administrative and accounting functions. Bring in the best talent and keeping Innovations at the top to sustain and excell in business.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Resort Manager
Ozen Reserve Bolifushi
, Maldives
03.2022 - Current
- Meet guest needs consistently with smooth coordination between departments.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships.
- Oversaw day-to-day operations of 91Villas with staff of 425 employees.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Director of Guest Services
Soneva Fushi
, Maldives
08.2021 - 03.2022
- Managing Overall operations Front Office & Housekeeping and directly responsible for all guest related services
- The team consist of Butlers, Operators, Transfers, Recreations, Garden and Housekeeping
- Lead a team of 8 managers and up to 106 hosts
- Project management: lead the implementation of new processes, procedures and programs from beginning to end; communicate, train, follow up and support the various departments accordingly
- In charge of the departmental budget and monthly forecast of expenses
- Demonstrate results by running meetings with executive committee members.
Life Manager
Soneva Jani
, Maldives
11.2017 - 08.2021
- Managing Over all operations Front Office Team and directly responsible of all guest related services
- The team consist of Butlers, Operators, Transfers and Watersports
- Derived one of the best revenues through great ROIs and Upselling
- Whole new setup of Department right after the pre-opening stage.
Team Leader
Soneva Jani
, Maldives
03.2017 - 11.2017
- Assisting the Life Manager to manage the team of Butlers, Activity team, boat crew & Transfers section to ensure to deliver the best of the experience to the guests.
Assistant Front Office Manager
Hyatt Regency
Amritsar, India
04.2015 - 02.2017
- Head the department in absence of Front Office Manager as and when required
- Have scored the highest scores ever achieved on Hysat (guest feedback)
- Reached highest ever on the Tripadvisor raking by ensuring to deliver the best levels of service delivered to the guests
Duty Manager
Hilton Shillim Retreat and Spa
Pune , India
04.2014 - 02.2015
Guest Service Executive
Hilton Shillim Retreat and Spa
Pune , India
10.2012 - 04.2014
Senior Butler
Al Faisaliah Hotel, Rosewood Hotel and Resort
Riyadh, Saudi Arabia
09.2010 - 09.2012
Food & beverage Supervisor
Ananda
Narendra Nagar, India
05.2009 - 05.2010
Food & Beverage Assistant
The Himalayas
, India
05.2007 - 05.2009
Education
Bachelor of Hotel Management - Hotel Management & Catering Technology
Government Institute of Hotel Management
Dehradun 06.2004 - 06.2007
Undergone Professional English Butler Training with Mr. Robert Watson (A world renowned butler Trainer - Butler Service, Top Clients
Guild of Professional English Butlers
Riyadh 04.2011 - 05.2011
Bachelor of Commerce - Economics, Business Studies
H.N.B Garhwal University
Dehradun 06.2004 - 04.2007
Skills
Guest experiences
Accomplishments
- Luxury Resort Opening
- Elite Clients management through structured communication plan
- Introduction of Single service team
- Added revenue streams of $300K every year
- Turning around the positive results from same team
- Negative to positive change in revenues through training and motivation exercises
- Run Zero based Budget twice, Key planning and implementation
- Develop repeat business by establishing close and lasting relationship with guests
- Incentive plans for employers for exceeding budget
Personal Information
Aptitude to learn things quickly and adaptability to great extent. Well organized and like to be neat with all of my work. Able to prioritize & honest towards work.
Interests
Socializing
Mentoring
Design
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Resort Manager
Ozen Reserve Bolifushi
03.2022 - Current
Director of Guest Services
Soneva Fushi
08.2021 - 03.2022
Life Manager
Soneva Jani
11.2017 - 08.2021
Team Leader
Soneva Jani
03.2017 - 11.2017
Assistant Front Office Manager
Hyatt Regency
04.2015 - 02.2017
Duty Manager
Hilton Shillim Retreat and Spa
04.2014 - 02.2015
Guest Service Executive
Hilton Shillim Retreat and Spa
10.2012 - 04.2014
Undergone Professional English Butler Training with Mr. Robert Watson (A world renowned butler Trainer - Butler Service, Top Clients
Guild of Professional English Butlers
04.2011 - 05.2011
Senior Butler
Al Faisaliah Hotel, Rosewood Hotel and Resort
09.2010 - 09.2012
Food & beverage Supervisor
Ananda
05.2009 - 05.2010
Food & Beverage Assistant
The Himalayas
05.2007 - 05.2009
Bachelor of Hotel Management - Hotel Management & Catering Technology
Government Institute of Hotel Management
06.2004 - 06.2007
Bachelor of Commerce - Economics, Business Studies
H.N.B Garhwal University
06.2004 - 04.2007
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