Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
JUDITH MALLARI

JUDITH MALLARI

GAPAN CITY

Summary

Proven leader in customer service and team management, excelling at GREENPATH PVT LTD by significantly reducing customer complaints through effective problem-solving and fostering team collaboration. Skilled in Microsoft Office and adept at building key client relationships, ensuring high standards of customer service are met. Demonstrated expertise in cash handling and time management, enhancing customer satisfaction and loyalty. Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 15-year background maintaining customer satisfaction and contributing to company success. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales & Customer Service Manager

GREENPATH PVT LTD
11.2009 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Created and reviewed invoices to confirm accuracy.
  • Defined clear targets and objectives and communicated to other team members.

CASHIER ACCOUNTANT

WELLCOM TELECOM SUPERMARKET INC
03.2005 - 11.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

Associate of Applied Science - Computer Programming

System Technology Institute
Cabanatuan City Philippines
05.2020

Skills

    Customer Service

    Problem-Solving

    Microsoft Outlook, Word, and Excel

    Customer-focused

    Time Management

    Cash Handling

    Adherence to high customer service standards

    Team Building and Leadership

Accomplishments

  • Employee of the year award in 2010
  • Loyalty Award year award in 2014
  • Loyalty Award year award in 2019
  • Resolved product issue through consumer testing.
  • Successfully recruited and trained 6 new customer service representatives.

Certification

  • Nsure Pvt Ltd - Hygiene Certification Year 2015
  • ServSafe Food Handler's Certification Year 2016
  • CHEMICAL APPLICATION & SAFETY IN HANDLING CHEMICAL Year 2024


Timeline

Sales & Customer Service Manager

GREENPATH PVT LTD
11.2009 - Current

CASHIER ACCOUNTANT

WELLCOM TELECOM SUPERMARKET INC
03.2005 - 11.2009

Associate of Applied Science - Computer Programming

System Technology Institute

Similar Profiles

CREATE PROFILE
JUDITH MALLARI