Hi, I’m
Regina Larson
Nashville
Summary
Highly motivated Catering Professional with 15 years of experience in client services and related positions. Offering exceptional communication and coordination skills. Proven proficiency in event planning, budget preparation and staff development.
Overview
15
years of professional experience
Work History
Grand Hyatt Nashville
Catering Sales & Service Manager
05.2023 - 05.2024
Job overview
- Handled and followed up on inquiries for medium size meetings/events with or without guestrooms. Group size 50-250 guests.
- Negotiated contracts and banquet event orders. Identified and priced customer needs for the event, closed the sale with the customer and collected the customer deposit and signature.
- Communicated group details/changes to all hotel departments, coordinated customer's needs with other property business and activities to ensure customer's expectations were met and the property operated efficiently.
- Acted as onsite contact for all assigned groups, as well as working with customers to produce BEO's and Convention Resumes.
- Maintained account files in software system.
Sodexo, Belmont University
Director of Catering
10.2022 - 04.2023
Job overview
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests
- Controlled labor cost, food cost and other expenses based on overall budget
- Achieved sales goals and revenue targets through successful operation of catering events
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services
- Implemented company policies regarding quality of products and services offered
- Adhered to established safety and sanitation standards
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Sodexo, Embry-Riddle Aeronautical University
Catering Manager
12.2019 - 10.2022
Job overview
- Met with clients to outline desired goals and prepared quotes for overall catering costs
- Responsible for hiring and training catering staff
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Worked with Executive Chef to plan menus according to client needs and budgets
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Sodexo, Embry-Riddle Aeronautical University
Catering Supervisor
12.2018 - 12.2019
Job overview
- Supervised catering team and maintained positive and productive atmosphere to enhance employee performance
- Reviewed all catering orders to ensure that customers' requests were being met and exceeded their expectations
- Oversaw timely delivery and proper set up of food and beverage orders
- Maintained clean and organized working environment and professional appearance
Hilton Daytona Beach Oceanfront Resort
Banquet Supervisor
03.2018 - 12.2018
Job overview
- Supervised food and beverage service throughout banquet functions to ensure quality service and product quality
- Assisted with planning, organizing and execution of all banquet functions
- Greeted and welcomed guests and clients, responded to requests in timely, friendly and efficient manner
- Participated in and lead department meetings
- Processed banquet checks accurately and efficiently for payment
Halifax River Yacht Club
Banquet and Special Events Manager
10.2009 - 03.2018
Job overview
- Prepared banquet event orders for each event and directed pre-banquet and special event meetings with personnel
- Oversaw product quality, cleanliness and profitability of all production and beverage sales for all outlets
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces
- Provided exceptional service to guests by immediately addressing needs and requests
- Delegated tasks to staff members to maximize production under tight deadlines
- Built relationships with customers and community to establish long-term business growth
Education
Daytona State College, Daytona Beach, FL
Associate of Arts from Liberal Arts And Sciences
05.2011
Fachhochschule Westkueste, Heide, Germany
Associate of Arts from International Tourism Management
05.2007
Skills
- Catering Consultation
- Strong organizational skills
- Detailed Documentation
- Event Planning Proficiency
- Guest Relations
Timeline
Catering Sales & Service Manager
Grand Hyatt Nashville
05.2023 - 05.2024
Director of Catering
Sodexo, Belmont University
10.2022 - 04.2023
Catering Manager
Sodexo, Embry-Riddle Aeronautical University
12.2019 - 10.2022
Catering Supervisor
Sodexo, Embry-Riddle Aeronautical University
12.2018 - 12.2019
Banquet Supervisor
Hilton Daytona Beach Oceanfront Resort
03.2018 - 12.2018
Banquet and Special Events Manager
Halifax River Yacht Club
10.2009 - 03.2018
Daytona State College
Associate of Arts from Liberal Arts And Sciences
Fachhochschule Westkueste
Associate of Arts from International Tourism Management
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