Rashika Pradhan
Guest Services
Darjeeling, West Bengal
Summary
Dedicated and customer-focused hospitality professional with a passion for delivering exceptional guest experiences. Seeking a Front Office position at a luxury resort in the Maldives to utilize and grow my skills in customer service, communication, and problem-solving to ensure guests have a memorable stay.
Overview
8
8
years of professional experience
Work History
Front Office Operator
Sun Siyam Olhuveli
11.2023 - Current
- Answer and direct incoming calls promptly and professionally.
- Provide accurate information on resort facilities, services, and local attractions.
- Assist guests with reservations and amenities.
- Handle guest complaints, escalating issues as needed.
- Maintain guest records and update information in coordination with other departments
- Coordinate with staff for smooth guest check-in and check-out.
- Collaborate with departments to fulfill guest requests and transport.
Receptionist
Coco Chic Investments (Pvt) Ltd
12.2021 - 06.2023
- Efficiently managing incoming phone calls and effectively addressing voicemails, emails and social media inquiries
- Skillfully coordinating appointment scheduling and meticulously maintaining calendars to align clients with appropriate staff members
- Thoroughly compiling, verifying, and reconciling daily sales records, receipts, and vouchers using specialized software.
Hotel Supervisor
UMET Stay Villa Guest House
01.2021 - 12.2021
- Streamlined inventory and purchasing processes, ensuring optimal stock levels
- Prepared accurate quotes and managed utility bill invoices distribution
- Handled administrative tasks with precision and attention to detail
- Orchestrated staff schedules, managed cash transactions, and maintained balanced daily sales reports
- Expertly managed guest special requests, enhancing customer satisfaction
- Oversaw staff attendance records and facilitated payroll management.
Guest service Associate
Crowne Plaza City Centre Business Hotel
11.2019 - 05.2020
- Greeting Guests and Setting a positive atmosphere
- Creating positive first impressions, Assists hotel guests with registration, reservation and other requests, telephone operator, skillfully addressing and resolving guest complaints, keeps track of room occupancy and availability booking
- Experienced in multifaceted guest service roles, adeptly fulfilling responsibilities, ensure the smoothing payment processing, in addition, took on the role of a dedicated Travel Coordinator, collaborating with travel agencies to meticulously organize and manage travel arrangements.
Sr. Guest service Associate
Royal Sarovar Portico Hotel
06.2017 - 11.2019
- Welcoming guests and visitors.
- Monitoring arrivals and departures.
- Informing staff of daily activities, VIP arrivals, and special requests. Managing check-in, check-out, room assignments, and payments. Communicating guest details to relevant departments.
- Handling guest needs and complaints.
- Managing phone and computer systems for bookings.
- Maintaining records and files. Coordinating special events. Supervising staff to ensure adherence to hotel rules.
- Assisting in maintaining a clean reception area.
Guest Relation Associate
Fern hill Sterling Holidays Resort
06.2016 - 02.2017
- Greeting and welcoming guests upon entry to the resort, attending to the needs of guests; assisting guests to their rooms; aiding guests with check-in and check-out; answering the phone, taking messages, and redirecting calls to respective departments or offices
- Effectively conveying guest information to relevant departments; responding adeptly to inquiries; accommodating basic service requests; collecting guest feedback and implementing process changes to exceed customer expectations;
- Fulfilling roles as a luggage attendant, hostess, and kid club attendant, all contributing to seamless hotel operations.
Education
IL&FS Institute of Skills Certificate in Hotel Operations -
Class 12 passed in National Institute of Open Schooling - undefined
Skills
Websites
Languages
English
Hindi
Nepali
Timeline
Front Office Operator
Sun Siyam Olhuveli
11.2023 - Current
Receptionist
Coco Chic Investments (Pvt) Ltd
12.2021 - 06.2023
Hotel Supervisor
UMET Stay Villa Guest House
01.2021 - 12.2021
Guest service Associate
Crowne Plaza City Centre Business Hotel
11.2019 - 05.2020
Sr. Guest service Associate
Royal Sarovar Portico Hotel
06.2017 - 11.2019
Guest Relation Associate
Fern hill Sterling Holidays Resort
06.2016 - 02.2017
IL&FS Institute of Skills Certificate in Hotel Operations -
Class 12 passed in National Institute of Open Schooling - undefined
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