Rashika Pradhan
Guest Services
Darjeeling, West Bengal
Summary
Dedicated and customer-focused hospitality professional with a passion for delivering exceptional guest experiences. Seeking a Front Office position at a luxury resort in the Maldives to utilize and grow my skills in customer service, communication, and problem-solving to ensure guests have a memorable stay.
Overview
8
8
years of professional experience
Work History
Front Office Operator
Sun Siyam Olhuveli
11.2023 - Current
- Answer and direct incoming calls promptly and professionally.
- Provide accurate information on resort facilities, services, and local attractions.
- Assist guests with reservations and amenities.
- Handle guest complaints, escalating issues as needed.
- Maintain guest records and update information in coordination with other departments
- Coordinate with staff for smooth guest check-in and check-out.
- Collaborate with departments to fulfill guest requests and transport.
Receptionist
Coco Chic Investments (Pvt) Ltd
12.2021 - 06.2023
- Efficiently managing incoming phone calls and effectively addressing voicemails, emails and social media inquiries
- Skillfully coordinating appointment scheduling and meticulously maintaining calendars to align clients with appropriate staff members
- Thoroughly compiling, verifying, and reconciling daily sales records, receipts, and vouchers using specialized software.
Hotel Supervisor
UMET Stay Villa Guest House
01.2021 - 12.2021
- Streamlined inventory and purchasing processes, ensuring optimal stock levels
- Prepared accurate quotes and managed utility bill invoices distribution
- Handled administrative tasks with precision and attention to detail
- Orchestrated staff schedules, managed cash transactions, and maintained balanced daily sales reports
- Expertly managed guest special requests, enhancing customer satisfaction
- Oversaw staff attendance records and facilitated payroll management.
Guest service Associate
Crowne Plaza City Centre Business Hotel
11.2019 - 05.2020
- Greeting Guests and Setting a positive atmosphere
- Creating positive first impressions, Assists hotel guests with registration, reservation and other requests, telephone operator, skillfully addressing and resolving guest complaints, keeps track of room occupancy and availability booking
- Experienced in multifaceted guest service roles, adeptly fulfilling responsibilities, ensure the smoothing payment processing, in addition, took on the role of a dedicated Travel Coordinator, collaborating with travel agencies to meticulously organize and manage travel arrangements.
Sr. Guest service Associate
Royal Sarovar Portico Hotel
06.2017 - 11.2019
- Welcoming guests and visitors.
- Monitoring arrivals and departures.
- Informing staff of daily activities, VIP arrivals, and special requests. Managing check-in, check-out, room assignments, and payments. Communicating guest details to relevant departments.
- Handling guest needs and complaints.
- Managing phone and computer systems for bookings.
- Maintaining records and files. Coordinating special events. Supervising staff to ensure adherence to hotel rules.
- Assisting in maintaining a clean reception area.
Guest Relation Associate
Fern hill Sterling Holidays Resort
06.2016 - 02.2017
- Greeting and welcoming guests upon entry to the resort, attending to the needs of guests; assisting guests to their rooms; aiding guests with check-in and check-out; answering the phone, taking messages, and redirecting calls to respective departments or offices
- Effectively conveying guest information to relevant departments; responding adeptly to inquiries; accommodating basic service requests; collecting guest feedback and implementing process changes to exceed customer expectations;
- Fulfilling roles as a luggage attendant, hostess, and kid club attendant, all contributing to seamless hotel operations.
Education
IL&FS Institute of Skills Certificate in Hotel Operations -
Class 12 passed in National Institute of Open Schooling - undefined
Skills
Active listening and Interpersonal Communication
Computer Proficiency
Approachable and Upbeat Attitude
Problem Solving and Decision Making
Leadership, Team Collaboration and Support
Conflict Resolution
Account management
Quality Assurance and Attention to Detail
Multitasking and Time Management
Reservation and Booking Management
Websites
Languages
English
Hindi
Nepali
Timeline
Front Office Operator
Sun Siyam Olhuveli
11.2023 - Current
Receptionist
Coco Chic Investments (Pvt) Ltd
12.2021 - 06.2023
Hotel Supervisor
UMET Stay Villa Guest House
01.2021 - 12.2021
Guest service Associate
Crowne Plaza City Centre Business Hotel
11.2019 - 05.2020
Sr. Guest service Associate
Royal Sarovar Portico Hotel
06.2017 - 11.2019
Guest Relation Associate
Fern hill Sterling Holidays Resort
06.2016 - 02.2017