Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Languages
Skills And Qualifications
Reference Details
Declarations
Business Management
Asset Management
Security Safety
Human Responsibilities
Technical Responsibilities
Representing Hotel
Present Mobile Number
Permanent Mobile Number
Personal Information
Timeline
Generic
RAM PUKAR RAY

RAM PUKAR RAY

Malé

Summary

Looking forward for an organization that offers challenging, stimulating, learning environment to work in and provide scope for individual & organizations development, which offers attractive prospects for long term development and career. Growth. To manage daily operations within an F&B Kitchen and F&B service, hotel and resort, or another hospitality environment, creating a safe and pleasant customer service environment, delivering excellent customer service, and striving continuously for organizational excellence.

Overview

14
14
years of professional experience

Work History

Chief Steward

Centara Ras Fushi Resort & Spa Maldives
- Current
  • Responsible for implementing the Policies and Procedures in operating the Stewarding Department
  • Responsible for establishing and maintaining high sanitation standards in all food preparation areas
  • Responsible for the maintenance and cleanliness of all F&B service and kitchen equipment
  • Responsible for guiding the staff in the brigade and evaluating the performance of their tasks and jobs in accordance with hotel policies and procedures
  • Responsible for achieving financial goals, by minimizing costs without compromising Hygiene
  • Responsible for ensuring sufficient operating equipment and cleaning supplies for the operation
  • Responsible for the administration, operation, and coordination of the Stewarding Department
  • Responsible for providing functional assistance to operations during peak periods
  • Responsible to keep F&B equipment inventory records up to date
  • Responsible for always maintaining all F&B areas free of pests / Cobwebs etc
  • Responsible for waste segregation and its disposal in designated/allocated areas
  • Maintain temperature records and all such documents related to HACCP and its SOP standards set by the company.

Chief Steward

Noku Resort & Spa Maldives
11.2018 - 05.2019

Assistant Chief Steward

Centara Ras Fushi Resort & Spa Maldives
12.2017 - 10.2018

1. supervising the stewarding team and other support staff. Provide training, guidance, and performance feedback to ensure a high level of productivity and professionalism.

2. Inventory Management: Monitor inventory levels of cleaning supplies, chemicals, and equipment needed for daily operations. Coordinate with procurement to ensure timely replenishment and maintain adequate stock levels to support kitchen and dining operations.

3. Sanitation and Hygiene:Implement and enforce strict sanitation and hygiene protocols in all food and beverage areas, including kitchens, dining rooms, bars, and banquet facilities. Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.

4. Equipment Maintenance: Oversee the cleaning, maintenance, and upkeep of kitchen equipment, utensils, and food service areas. Schedule routine maintenance, repairs, and deep cleaning activities to minimize downtime and ensure optimal performance of equipment.

5. Dishwashing Operations:Supervise the dishwashing process to ensure efficient and effective cleaning of dishes, utensils, glassware, and kitchen equipment. Monitor dishwasher performance, troubleshoot issues, and implement improvements to enhance productivity and reduce breakage.

6. Waste Management: Manage the disposal of waste and recycling materials in accordance with environmental regulations and sustainability initiatives. Implement waste reduction strategies, such as composting and recycling programs, to minimize the hotel's environmental footprint.

7. Quality Assurance: Conduct regular inspections of food and beverage areas to assess cleanliness, organization, and compliance with standards. Address any deficiencies promptly and implement corrective actions to maintain a high standard of cleanliness and presentation.

8. Communication and Collaboration: Liaise with other departments, including culinary, banquet, and housekeeping, to coordinate stewarding activities and support seamless operations. Communicate effectively with kitchen staff, servers, and management to address any issues or concerns related to stewarding operations.

Stewarding Assistant Manager

Park Rotana Hotel
09.2014 - 09.2017

Senior Stewarding Supervisor

Park Rotana Hotel
09.2012 - 09.2014

Stewarding Supervisor

Park Rotana Hotel
06.2011 - 09.2012

Senior Team Leader

Dubai International Airport Terminal 3
12.2009 - 05.2011
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Maintained database systems to track and analyze operational data.

Education

MBA - General Studies

City University, Malaysia
Malaysia
03.2024

Skills

  • Exceptional leadership
  • Strong Organization
  • Food safety knowledge
  • Team Management
  • Sanitation Standards
  • Creativity and Innovation
  • Basic accounting
  • Strong Work Ethic
  • Customer Service
  • Verbal and written communication
  • Cleanliness and sanitation
  • Guest Services
  • Safety Procedures
  • Hospitality service expertise
  • Food and Beverage Service
  • Emergency Situations Management
  • Training and coaching
  • Professional Appearance
  • Emergency Care
  • Food and beverage preparation
  • First Aid
  • Issue Resolution
  • Relationship Management
  • Emergency Procedures
  • Cultural Awareness
  • Emergency Response
  • Emergency Response Coordination
  • Report Generation
  • Team Leadership
  • Creative Thinking
  • Decision-Making
  • Data Entry
  • Training and Development
  • Workload Management
  • Special Needs Assistance

Roles And Responsibilities

  • Responsible for implementing the Policies and Procedures in operating the Stewarding Department.
  • Responsible for establishing and maintaining high sanitation standards in all food preparation areas.
  • Responsible for the maintenance and cleanliness of all F&B service and kitchen equipment
  • Responsible for guiding the staff in the brigade and evaluating the performance of their tasks and jobs in accordance with hotel policies and procedures.
  • Responsible for achieving financial goals, by minimizing costs without compromising Hygiene.
  • Responsible for ensuring sufficient operating equipment and cleaning supplies for the operation.
  • Responsible for the administration, operation, and coordination of the Stewarding Department.
  • Responsible for providing functional assistance to operations during peak periods.
  • Responsible to keep F&B equipment inventory records up to date.
  • Responsible for always maintaining all F&B areas free of pests / Cobwebs etc.
  • Responsible for waste segregation and its disposal in designated/allocated areas.
  • Maintain temperature records and all such documents related to HACCP and its SOP standards set by the company.

Languages

English, Hindi, Nepal, and Bengali

Skills And Qualifications

2 years, Extensive experience with Microsoft Office Suite (Word, Excel, PowerPoint), Excellent time management and organizational skills, Ability to learn quickly and adapt to changing team priorities., Detail-orientated and well-developed problem-solving capabilities, Ability to provide clear and efficient directions and training for colleagues on new software and systems., Currently studying at City University Malaysia for master’s degree in business administration (MBA), Lachmoh Mabhi Vidyalay, Jaleshwar, Mahottari Nepal, Yegdara Bela High School, Mahottari, Nepal

Reference Details

  • Chef. Kengo Tomita, Male, Maldives, Executive Chef, Centara Ras Fushi Resorts & Spa Maldives, Exechefcrf@chr.co.th, +960 9499010
  • Mr. D Prakash, Male, Maldives, Assistant Chief Engineer, Centara Ras Fushi Resorts & Spa Maldives, PrakashDh@chr.co.th, 009607976850
  • Karthikeyan Sethu, Male, Maldives, Executive Pastry Chef, Centara Ras Fushi Resorts & Spa Maldives, kerthikeyanse@chr.co.th, +960 7850641
  • Anil Singh, Stewarding Manager, Dushit Thani, Abu Dhabi, anil.singh@rotana.com, 00971501176206

Declarations

I am responsible for ensuring the smooth and successful operation of a professional F&B kitchen and F&B Service whether it be in a traditional restaurant or an organization such as a hotel, resort other institution.I coordinate with head chefs to ensure the kitchen is managed efficiently and effectively, and that the highest standards of food quality and presentation are maintained. I am also responsible for training, and supervising the kitchen steward, maintaining accurate records of the kitchen’s staffing, and inventory, and coordinating with other departments to ensure the kitchen’s needs are addressed. Moreover, I establish sanitation standards and oversee regular kitchen cleanliness inspections to guarantee the safety of the kitchen, staff, and customers. To fulfill my duties efficiently, I possess exceptional team leadership, communication, organizational, problem-solving, and multitasking skills.

Business Management

  • Monitors chemical used and abuse.
  • Identifies and solves problems in a timely manner.
  • Capable of deciding the level of authority and responsibility that can be delegated.
  • Carries out a firm and fair employee treatment policy.
  • Prepares and submits all reports required from Food preparation department, as dictated by Reporting system.
  • Attends meetings and training sessions organized by the Hotel management for the position.
  • To supervise the stewarding staff in maximising all resources to achieve high quality and excellent.
  • All over cost control.
  • Implement yearly training plan.
  • Implement procedure to Control and keep record of all breakages.
  • Implement regular corrective measures after each Audit if necessary.

Asset Management

  • Ensure that all operational equipment is used to its appropriate function and well maintained.
  • To ensure and follow up that equipment faults are reported through a trouble report, to maintain an effective working environment.
  • Provide the appropriate training to all Food Preparation and Stewarding staff for all specific machinery.
  • To achieve maximum utilization of material, equipment, and staff for quality and food cost control.

Security Safety

  • Be aware of the hotel’s fire evacuation and emergency policies and procedures.
  • Ensure truth training that all Food Preparation and Stewarding staff is aware of the hotel’s fire evacuation and emergency policies and procedures.
  • Knowledgeable on first aid, safety, and security procedures affecting the food and beverage department.

Human Responsibilities

  • Supervise and counsel stewarding staff effectively.
  • Identifies training needs within All F&B staff and stewarding to reduce breakages and achieve maximum utilization of material.
  • Prepares, conducts, and stewards staff training.
  • Motivates a strong team amongst stewarding staff.

Technical Responsibilities

  • Knows and understands the job description of amongst stewarding.
  • Establishes and implements all Food Hygiene policies and procedures in the all the Kitchen, Store and Dishwashing are.
  • Maintains high sanitation standard throughout the all food preparation area.
  • Provides assistance in the outlets when required during peak periods.
  • To participate at the elaboration of action plans for BQT functions and internal Special projects.
  • To implement Maldives Food Control Section Regulations are adhered to in detail and exceeded.
  • Conduct day to day training in the stewarding department.
  • Responsible to conducted accurate equipment inventory for all F&B and Kitchen Equipment.
  • Implementation of the recycling programme in accordance with the protection of the environment.

Representing Hotel

At all-time whilst representing the hotel, act in a professional, decorous manner ensuring proper representation of the Hotel.

Present Mobile Number

00960-7963952

Permanent Mobile Number

00977-9824792504

Personal Information

  • Passport Number: 07902286
  • Father's Name: Ganesh Ray
  • Title: Chief Steward
  • Date of Birth: 11/21/1988
  • Gender: Male
  • Nationality: Nepali

Timeline

Chief Steward

Noku Resort & Spa Maldives
11.2018 - 05.2019

Assistant Chief Steward

Centara Ras Fushi Resort & Spa Maldives
12.2017 - 10.2018

Stewarding Assistant Manager

Park Rotana Hotel
09.2014 - 09.2017

Senior Stewarding Supervisor

Park Rotana Hotel
09.2012 - 09.2014

Stewarding Supervisor

Park Rotana Hotel
06.2011 - 09.2012

Senior Team Leader

Dubai International Airport Terminal 3
12.2009 - 05.2011

Chief Steward

Centara Ras Fushi Resort & Spa Maldives
- Current

MBA - General Studies

City University, Malaysia
RAM PUKAR RAY