QUIMOYOG JENNALYN
Malé
Summary
Proven Customer Service Sales Assistant with a track record of enhancing customer satisfactory. Expert in organization and complaint resolution, I significantly boosted sales through effective cross-selling and upselling. Skilled in creating appealing displays and maintaining safety standards, my approach has consistently improved customer experience and company reputation. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
5
5
years of professional experience
Work History
Customer Service Sales Assistant
FATHAHA STAR PVT. LTD.
01.2022 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Optimized store presentation by creating visually appealing displays that effectively showcased items'' features and benefits.
- Assisted in training new hires on company policies, best practices, and relevant software programs to ensure seamless integration into the team.
- Improved customer loyalty through personalized assistance and knowledgeable recommendations tailored to individual preferences.
- Managed multiple priorities simultaneously during high-traffic periods, maintaining composure under pressure while providing superior service levels at all times.
- Reduced wait times for customers, ensuring prompt attention to their needs while maintaining high-quality service standards.
- Implemented effective cross-selling techniques, introducing customers to complementary items that enhanced overall satisfaction with their purchases.
- Streamlined processes by maintaining accurate inventory records and implementing efficient store organization strategies.
- Contributed to higher conversion rates by engaging potential customers with a friendly approach and expert product knowledge.
- Boosted sales revenue by recommending suitable products based on customer needs.
- Provided exceptional service for a positive shopping experience, resulting in repeat customers.
- Increased upselling success with effective product demonstrations and persuasive sales techniques.
Customer Service Assistant
LIM YEE WAN INC.
08.2020 - 12.2021
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Provided exceptional support during peak hours as well as holidays and special events.
- Collaborated with other departments to guarantee customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
CUSTOMER SERVICE ASSISTANT
COLEROSH INC.
04.2019 - 01.2020
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Optimized store presentation by creating visually appealing displays that effectively showcased items'' features and benefits.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
Education
No Degree - JAPANESE LANGUAGE
INTERNATIONAL LANGUAGE COMPREHENSIVE TRAINING CNT.
CAVITE CITY05.2015
High School Diploma -
SANTA ROSA NATIONAL HIGH SCHOOL
STA ROSA, NUEVA ECIJA PHILIPPINES04.2006
Skills
- Active Learning
- Organization
- Documentation
- Complaint resolution
- Feedback Handling
- Shipping coordination
Timeline
Customer Service Sales Assistant
FATHAHA STAR PVT. LTD.
01.2022 - Current
Customer Service Assistant
LIM YEE WAN INC.
08.2020 - 12.2021
CUSTOMER SERVICE ASSISTANT
COLEROSH INC.
04.2019 - 01.2020
No Degree - JAPANESE LANGUAGE
INTERNATIONAL LANGUAGE COMPREHENSIVE TRAINING CNT.
High School Diploma -
SANTA ROSA NATIONAL HIGH SCHOOL