NITIN SHARMA
Bhilwara
Summary
Experienced Restaurant Supervisor with a proven track record of cultivating and inspiring high-performing restaurant teams. Adheres to strict cleanliness and sanitation standards, ensuring all areas are maintained to the highest level. Skilled in inventory management and waste prevention, optimizing operational efficiency. Known for fostering positive and upbeat relationships with customers and team members, creating a welcoming and enjoyable dining experience for all.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
EMERALD RESORT AND SPA, MALDIVES, LHW HOTEL, Restaurant
2023.01 - Current
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery
- Implemented innovative promotional strategies to upsell and to generate revenue
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Food and Beverage Attendant
EMERALD RESORT AND SPA, MALDIVES, LHW HOTEL
2021.10 - 2023.01
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Food and Beverage Captain
WELCOME HOTEL, BHUBANESWAR BY ITC HOTELS
2021.05 - 2021.10
- Demonstrated exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanor and focusing on passenger safety.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Supervisor Development Program
ITC SONAR AND ROYAL BENGAL COMPLEX,
2019.05 - 2021.05
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Hospitality and Hotel Administration
IHM GURDASPUR
GURDASPUR04.2019
Skills
- Menu development
- Allergen awareness
- Catering Coordination
- Fine-dining expertise
- Cost Control
- Scheduling Staff
- Quality Assurance
- Staff Leadership
- Food and Beverage Service
- Opening and closing procedures
- Inventory Control
- Microsoft Excel
- Cash Handling
- Time Management
Certification
- WSET LEVEL 2 with Distinction
- LQA Star Employee By LHW
- FSSI level 1
- HACCAP training by Fire Gauge Trainers
References
1.Mr. Pankaj Dhoundiyal
Rooms Division Manager
E mail- rdm@emerald-maldives.com
Mobile- +960 7309525
2.Rajbir Singh
Assistant Food and Beverage Director
E mail- afbm@emerald-maldives.com
Mob- +960 7621952
Languages
Hindi, Punjabi
Native language
English
Advanced
C1
Timeline
Food and Beverage Supervisor
EMERALD RESORT AND SPA, MALDIVES, LHW HOTEL, Restaurant
2023.01 - Current
Food and Beverage Attendant
EMERALD RESORT AND SPA, MALDIVES, LHW HOTEL
2021.10 - 2023.01
Food and Beverage Captain
WELCOME HOTEL, BHUBANESWAR BY ITC HOTELS
2021.05 - 2021.10
Supervisor Development Program
ITC SONAR AND ROYAL BENGAL COMPLEX,
2019.05 - 2021.05
Bachelor of Science - Hospitality and Hotel Administration
IHM GURDASPUR
- WSET LEVEL 2 with Distinction
- LQA Star Employee By LHW
- FSSI level 1
- HACCAP training by Fire Gauge Trainers
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