NI PUTU ARI SWANDEWI
DUSUN PAGUTAN DESA BANJARANGKAN KLUNGKUNG BALI
Summary
Diligent F&B Associate with solid background in food and beverage service. Efficiently managed guest orders and ensured high levels of customer satisfaction through attentive service. Demonstrated excellent teamwork and adaptability in fast-paced environments.
Overview
7
7
years of professional experience
Work History
F&B Associate
LE MERIDIEN RESORT & SPA MALDIVES
LHAVIYANI ATOLL THILAMAAFUSHI ISLAND ,07040
11.2024 - Current
- Boosted customer loyalty through friendly interactions and genuine care for their dining experience.
- Assisted in maintaining a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Ensured food safety compliance by properly handling, storing, and serving food items according to established guidelines.
- Collaborated with the kitchen team to ensure timely delivery of food orders, maintaining high-quality standards.
- Improved team productivity by working collaboratively with colleagues to handle high-volume shifts.
- Accommodated diverse dietary requirements of guests through careful communication with kitchen staff when relaying orders or modifications.
- Contributed to increased sales through upselling menu items and promoting daily specials.
- Enhanced customer satisfaction by providing efficient and attentive service during busy periods.
- Supported smooth restaurant operations by promptly addressing guest inquiries and concerns.
- Streamlined order processing by accurately taking orders and communicating them to kitchen staff.
F&B Attendant
OZEN LIFE MAADHOO RESORT MALDIVES
MAADHOO ISLAND SOUTH MALE ATOLL 20094
08.2021 - 10.2024
- Boosted customer loyalty through friendly interactions and genuine care for their dining experience.
- Assisted in maintaining a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Ensured food safety compliance by properly handling, storing, and serving food items according to established guidelines.
- Improved team productivity by working collaboratively with colleagues to handle high-volume shifts.
- Enhanced customer satisfaction by providing efficient and attentive service during busy periods.
- Supported smooth restaurant operations by promptly addressing guest inquiries and concerns.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Greeted and seated guests to provide friendly and welcoming experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
RESTAURANT WAITRESS
PALM VILLAGE RESTAURANT
ADDU CITY MALDIVES
10.2019 - 08.2021
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
RESTAURANT WAITRESS
THAI KITCHEN CANGGU
CANGGU , BALI , INDONESIA
04.2018 - 09.2019
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Facilitated smooth communication between front-of-house and back-of-house teams during peak hours to ensure efficient service delivery.
- Streamlined dining experience for guests by efficiently managing food orders and delivering meals promptly.
Education
No Degree - Hospitality And Tourism Management
MENGWITANI TOURISM VOCATIONAL SCHOOL
BADUNG , BALI , INDONESIA 05-2018
Skills
- Hygiene and cleanliness
- Order taking
- Flexible scheduling
- Adaptability and resilience
- Memory retention
- Food safety
- Service quality
- Cleanliness
- Guest relations
- Complaint handling
- Customer experience management
- Allergen awareness
hobby
- TRAVELLING
- LISTENING MUSIC
Languages
English
Full Professional
Indonesian
Native or Bilingual
SOCIAL MEDIA
LinkedIn : Ari Swandewi
Instagram : ari_swandewii
Facebook : Ari Swandewi
Timeline
F&B Associate
LE MERIDIEN RESORT & SPA MALDIVES
11.2024 - Current
F&B Attendant
OZEN LIFE MAADHOO RESORT MALDIVES
08.2021 - 10.2024
RESTAURANT WAITRESS
PALM VILLAGE RESTAURANT
10.2019 - 08.2021
RESTAURANT WAITRESS
THAI KITCHEN CANGGU
04.2018 - 09.2019
No Degree - Hospitality And Tourism Management
MENGWITANI TOURISM VOCATIONAL SCHOOL