Summary
Overview
Work History
Education
Skills
Timeline
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NEGIN KARIMIFARD

Utrecht

Summary

Experienced professional with 2+ years of success in customer success, account management, and business development within fast-paced environments. Proven track record of exceeding targets, fostering strong client relationships, and delivering measurable growth. Equipped with expertise in strategic planning, client engagement, and CRM systems to drive revenue and retention. Skilled at building trust with stakeholders, aligning solutions to business needs, and ensuring client satisfaction.

Overview

7
7
years of professional experience

Work History

Senior Business Development Specialist

Assent
05.2025 - Current
  • Drove mid market, Enterprise and Strategic pipeline growth by implementing tailored outreach strategies and adapting to diverse market dynamics.
  • Trained and mentored new Business Development Representatives, leading onboarding sessions, product training, and coaching on prospecting, sales strategies, and effective CRM utilization.
  • Strengthened collaboration with Account Executives and cross-functional teams to accelerate deal cycles and improve client engagement.
  • Applied advanced prospecting methods and CRM expertise to identify, qualify, and transition high-value opportunities, ensuring consistent revenue impact.
  • Leveraged Salesforce to manage a robust pipeline, track opportunities, and oversee seamless transitions from prospecting to account management.

Senior Business Development Specialist

Assent
04.2022 - 05.2025
  • Awarded "Enterprise Business Development Specialist of the Year 2024" for exceptional performance and significant contributions to business growth, recognized with a prestigious company award.
  • Consistently exceeded targets, achieving 183% and 167% attainment in Q2 and Q3 of 2024, earning Top Performer recognition.
  • Developed and executed strategic tactics to streamline lead generation, resulting in increased conversion rates and revenue growth.
  • Built strong client relationships by identifying business needs and offering personalized solutions to enhance engagement and retention.
  • Conducted comprehensive assessments of accounts, engaging with multiple decision-makers to identify qualified prospects and pairing them with appropriate Account Executives.
  • Collaborated with cross-functional teams to provide actionable insights for improving client success strategies.

Customer Success Specialist

CanadaWheels
03.2020 - 09.2021
  • Increased client retention rates by 30% through effective account management and tailored support strategies.
  • Developed long-term account plans by understanding clients’ KPIs, goals, and challenges to deliver measurable ROI.
  • Conducted quarterly and annual business reviews with executive stakeholders to strengthen relationships and identify growth opportunities.
  • Documented and analyzed client interactions, maintaining detailed records for future planning and issue resolution.
  • Partnered with internal teams to shape customer-centric product improvements and optimize service delivery.

Sales Associate

Winners
07.2018 - 03.2020
  • Greeted customers in a friendly and welcoming manner, and demonstrated a high level of product knowledge to answer questions about merchandise items, prices, brands, and promotions.
  • Processed daily shipments, organized and set up the warehouse area, and ensured the timely receipt and processing of merchandise. Maintained merchandise presentation standards to enhance the shopping environment.
  • Exhibited a commitment to excellent customer service by handling refunds, exchanges, and purchases in accordance with company guidelines, always striving to meet and exceed customer expectations.

Education

TEFL/TESL/TESOL Certification -

Oxford Institution
02.2023

Bachelor of Commerce - Marketing (Minor: Psychology)

Carleton University
06.2022

Skills

  • Relationship management
  • Lead development
  • Industry trends
  • Key account management
  • Customer relationship management

Timeline

Senior Business Development Specialist

Assent
05.2025 - Current

Senior Business Development Specialist

Assent
04.2022 - 05.2025

Customer Success Specialist

CanadaWheels
03.2020 - 09.2021

Sales Associate

Winners
07.2018 - 03.2020

Bachelor of Commerce - Marketing (Minor: Psychology)

Carleton University

TEFL/TESL/TESOL Certification -

Oxford Institution

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NEGIN KARIMIFARD