Nasid Sameer

Hulhumale

Summary

Results-driven Executive Complaint Resolution professional with 8+ years of expertise at Ooredoo Maldives, progressing from a Call Centre Agent to leading a team of 5 in resolving complex customer issues. Skilled in cross-functional collaboration with product teams to drive successful launches and testing, while designing and delivering impactful training programs. Recognized for elevating customer satisfaction through strategic problem-solving and operational efficiency. Holder of a First-Class Bachelor’s Degree in Business & Management Studies, awarded the Villa College Medal and Book Prize for top academic achievement. Seeking to leverage leadership experience and customer-centric mindset to innovate and grow within dynamic, forward-thinking organizations.

Overview

years of professional experience

Work History

Executive Complaint Resolution

Ooredoo Maldives

10.2016 - Current

Established long-term client relationships through consistent delivery of high-quality products and services.
Enhanced customer satisfaction by streamlining communication channels and improving response times.
Developed innovative solutions to complex problems, resulting in improved organizational performance.
Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Interviewed, recruited and trained new onboarding candidates.
Identified trends and assessed opportunities to improve processes and execution.

Education

Bachelor of Arts - Business And Management

Villa College (UWE)

Male, Maldives

04.2001 -

Skills

Customer relations

Team player

Team leadership
Problem resolution
Executive support
Team building
Customer retention
Interpersonal skills
Operations management

Staff training
Quality management
Customer-oriented
Analytical skills
Staff motivation
Business development
Staff development
Communication skills

Timeline