Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Hi, I’m

Nashih Rasheedh

Dhubuhimaage S.Hithadhoo Addu City
Nashih Rasheedh

Summary

  • Recognized as a hardworking, team spirited and highly motivated employee. My goal is to earn a responsible rank in any field I am to work and constantly look for opportunities to prove myself as one of the best while learning new things and building up a professional career.
  • Experienced customer service professional with 12 years' experience in hospitality industry efficiently handling various requests while maintaining discipline and resolving issues.

Overview

13
years of professional experience
1
Certification

Work History

One Degree South Addu Factory

Customer Experience Associate
07.2024 - Current

Job overview

  • Manage front desk operations, ensuring excellent customer service and acting as the first point of contact for client inquiries.
  • Assist in logistics coordination to streamline supply chain processes and delivery schedules.
  • Support marketing initiatives by crafting promotional content and overseeing customer engagement strategies.
  • Maintain accurate records of customer interactions and resolved complaints effectively to enhance satisfaction.
  • Collaborate with cross-functional teams to implement process improvements, boosting operational efficiency.
  • Conduct product quality checks to uphold the company’s commitment to safety and excellence.

Bank Of Maldives

Call Center
01.2024 - Current

Job overview

  • Handle a high volume of inbound and outbound calls
  • Resolve customer issues and complaints
  • Provide information about banking products and services
  • Update customer records accurately
  • Follow bank policies and procedures
  • Achieve individual and team performance goals

Patina Maldives Fari Islands

Airrport Executive
10.2021 - 10.2023

Job overview

  • Organised and communicated needs of VIP guests, paying extreme attention to detail.
  • Worked with hotel staff to accommodate guest requests for specific room locations and amenities.
  • Embodied brand standards, using outstanding communication to deliver high-quality guest service.
  • Assist guests upon Arrivals and departure, ensuring the documents required are present

Four Seasons Resorts Maldives at Kuda Huraa

Front Office Receptionist
10.2019 - 10.2021

Job overview

  • Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
  • Welcomed guests and clients in friendly, positive manner during check-in and checkout providing friendly, knowledgeable assistance.
  • Collaborated effectively with customers and staff to maintain smooth-running company operations.
  • Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.
  • Captured and processed client information, entering data into online systems for wider company use.

Four Seasons Resorts Maldives at Kuda Huraa

Guest Service Agent
07.2014 - 11.2019

Job overview

  • Worked as telecommunications operator
  • Airport Operations
  • Buggy rides and luggage assistance when needed
  • Cross exposure training as a receptionist at Four Seasons Sayan - Bali Indonesia

Four Seasons Resorts Maldives at Kuda Huraa

Boat Crew
09.2011 - 07.2014

Job overview

  • Started my career at Four Seasons Kuda Huraa from 5th September 2012 as a Boat Crew
  • While working in Kuda Huraa as a boat crew I participated in 1-month training as a Front Office attendant

Education

Muhibbuddin School

GCSEs from Commerce

University Overview

  • Dhivehi
  • Islam
  • English
  • Mathematics
  • Commerce
  • Economics
  • Fisheries Science
  • Accounting
  • Coastal Navigation

Four Seasons Maldives At Landaa Giraavaru

Apprenticeship from Guest Service & Safe Maritime Transportation

University Overview

  • Participated in the Four Seasons Apprenticeship program held in Landaa Giraavaru from April 2010 to April 2011.

Skills

  • Handling guest billing
  • Concierge
  • Airport Operations
  • Microsoft Office Specialist
  • Multi-line telephone skills
  • Business operations
  • Multitasking ability
  • Filing paperwork
  • Proactive problem-solving
  • Professional and smart presentation
  • Interpersonal communications
  • Open and clear communicator
  • Polite client care
  • Greeting customers
  • Inbound and outbound calling
  • Logging call information
  • Technically and regulatory proficient
  • Trend monitoring
  • Experience optimization
  • Policy improvement
  • Computer skills
  • Customer service
  • Marketing

Languages

English
Advanced
C1
Hindi
Intermediate
B1

Certification

  • Apprenticeship Completion, Foundation & Level 2 (Four Seasons)
  • Coastal Navigation Class 5 (Maldives College of Higher Education)
  • Marine Mechanic (TIVET)
  • Personal Safety, Fire Prevention, First Aid, and Survival Techniques (Center for Maritime Studies)
  • Secondary School Subject Grades

Timeline

Customer Experience Associate

One Degree South Addu Factory
07.2024 - Current

Call Center

Bank Of Maldives
01.2024 - Current

Airrport Executive

Patina Maldives Fari Islands
10.2021 - 10.2023

Front Office Receptionist

Four Seasons Resorts Maldives at Kuda Huraa
10.2019 - 10.2021

Guest Service Agent

Four Seasons Resorts Maldives at Kuda Huraa
07.2014 - 11.2019

Boat Crew

Four Seasons Resorts Maldives at Kuda Huraa
09.2011 - 07.2014

Muhibbuddin School

GCSEs from Commerce

Four Seasons Maldives At Landaa Giraavaru

Apprenticeship from Guest Service & Safe Maritime Transportation
Nashih Rasheedh