Recognized as a hardworking, team spirited and highly motivated employee. My goal is to earn a responsible rank in any field I am to work and constantly look for opportunities to prove myself as one of the best while learning new things and building up a professional career.
Experienced customer service professional with 12 years' experience in hospitality industry efficiently handling various requests while maintaining discipline and resolving issues.
Overview
13
years of professional experience
1
Certification
Work History
One Degree South Addu Factory
Customer Experience Associate
07.2024 - Current
Job overview
Manage front desk operations, ensuring excellent customer service and acting as the first point of contact for client inquiries.
Assist in logistics coordination to streamline supply chain processes and delivery schedules.
Support marketing initiatives by crafting promotional content and overseeing customer engagement strategies.
Maintain accurate records of customer interactions and resolved complaints effectively to enhance satisfaction.
Collaborate with cross-functional teams to implement process improvements, boosting operational efficiency.
Conduct product quality checks to uphold the company’s commitment to safety and excellence.
Bank Of Maldives
Call Center
01.2024 - Current
Job overview
Handle a high volume of inbound and outbound calls
Resolve customer issues and complaints
Provide information about banking products and services
Update customer records accurately
Follow bank policies and procedures
Achieve individual and team performance goals
Patina Maldives Fari Islands
Airrport Executive
10.2021 - 10.2023
Job overview
Organised and communicated needs of VIP guests, paying extreme attention to detail.
Worked with hotel staff to accommodate guest requests for specific room locations and amenities.
Embodied brand standards, using outstanding communication to deliver high-quality guest service.
Assist guests upon Arrivals and departure, ensuring the documents required are present
Four Seasons Resorts Maldives at Kuda Huraa
Front Office Receptionist
10.2019 - 10.2021
Job overview
Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
Welcomed guests and clients in friendly, positive manner during check-in and checkout providing friendly, knowledgeable assistance.
Collaborated effectively with customers and staff to maintain smooth-running company operations.
Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.
Captured and processed client information, entering data into online systems for wider company use.
Four Seasons Resorts Maldives at Kuda Huraa
Guest Service Agent
07.2014 - 11.2019
Job overview
Worked as telecommunications operator
Airport Operations
Buggy rides and luggage assistance when needed
Cross exposure training as a receptionist at Four Seasons Sayan - Bali Indonesia
Four Seasons Resorts Maldives at Kuda Huraa
Boat Crew
09.2011 - 07.2014
Job overview
Started my career at Four Seasons Kuda Huraa from 5th September 2012 as a Boat Crew
While working in Kuda Huraa as a boat crew I participated in 1-month training as a Front Office attendant
Education
Muhibbuddin School
GCSEs from Commerce
University Overview
Dhivehi
Islam
English
Mathematics
Commerce
Economics
Fisheries Science
Accounting
Coastal Navigation
Four Seasons Maldives At Landaa Giraavaru
Apprenticeship from Guest Service & Safe Maritime Transportation
University Overview
Participated in the Four Seasons Apprenticeship program held in Landaa Giraavaru from April 2010 to April 2011.
Skills
Handling guest billing
Concierge
Airport Operations
Microsoft Office Specialist
Multi-line telephone skills
Business operations
Multitasking ability
Filing paperwork
Proactive problem-solving
Professional and smart presentation
Interpersonal communications
Open and clear communicator
Polite client care
Greeting customers
Inbound and outbound calling
Logging call information
Technically and regulatory proficient
Trend monitoring
Experience optimization
Policy improvement
Computer skills
Customer service
Marketing
Languages
English
Advanced
C1
Hindi
Intermediate
B1
Certification
Apprenticeship Completion, Foundation & Level 2 (Four Seasons)
Coastal Navigation Class 5 (Maldives College of Higher Education)
Marine Mechanic (TIVET)
Personal Safety, Fire Prevention, First Aid, and Survival Techniques (Center for Maritime Studies)
Secondary School Subject Grades
Timeline
Customer Experience Associate
One Degree South Addu Factory
07.2024 - Current
Call Center
Bank Of Maldives
01.2024 - Current
Airrport Executive
Patina Maldives Fari Islands
10.2021 - 10.2023
Front Office Receptionist
Four Seasons Resorts Maldives at Kuda Huraa
10.2019 - 10.2021
Guest Service Agent
Four Seasons Resorts Maldives at Kuda Huraa
07.2014 - 11.2019
Boat Crew
Four Seasons Resorts Maldives at Kuda Huraa
09.2011 - 07.2014
Muhibbuddin School
GCSEs from Commerce
Four Seasons Maldives At Landaa Giraavaru
Apprenticeship from Guest Service & Safe Maritime Transportation