Accomplished Assistant Manager with a proven track record at Maldives Islamic Bank, enhancing operational efficiency and customer satisfaction. Skilled in Microsoft software and adept at time management, I have significantly improved service quality by addressing customer complaints and streamlining processes. My considerate approach and technical proficiency have been pivotal in achieving these outcomes.
• Approving Salary, RTGS, MRTGS and ACH
• Handling Cashiers Cheque
• Reconciliations (IPS)
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Approving Salary, RTGS, MRTGS and ACH
• Approving Standing Order
• Reconciliations (IPS)
• Preparing of Balance Confirmation Letter and Reference Letter
• Handling All the ATM’s
• Reviewing Journals
• Helping to find the imbalances reported by the tellers
• Processing account opening
• Preparing Daily Reports
• Monitoring if SOP is being followed by the staffs
• Handling cash at counter
• Creating cards & Issuing cards
• Collecting chequebook request, maintain in system and issuing chequebooks
• Inputting Salary to the system
• Handling Clearing cheques
Time management
Certificate 2 in MS Office Management
Certificate 3 in MS Office Management
Certificate in Advance Excel Training - 16 Hours