Excursions
Nadhuha Amir
Maafushi,Starline
Summary
Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.Highly effective in greeting guests and finding resolutions to issues. Consistently exceeds corporate goals for guest satisfaction and occupancy rates.
Overview
3
3
Languages
2
2
years of professional experience
Work History
Front Desk Officer
Kaani Hotels and Tours
12.2019 - 03.2021
- Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Controlled cash and credit card payment transactions at front desk.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Processed arrivals and departures for hotel guests, handling approximately 15+ guests per shift.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Receptionist
Velana Beach
08.2019 - 11.2019
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Administrative Assistant
Active Water Sports
07.2017 - 04.2018
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
K.Maafushi School
Advanced Certificate -
FTMS Globle Acadamy
SrilankaSkills
Time management
Cash Handling
Team Building
Problem-solving skills
VIP guest relations
Check-in and check-out procedures
Guest services
Interests
Tour guiding
Photography
Fashion model
Timeline
Front Desk Officer
Kaani Hotels and Tours
12.2019 - 03.2021
Receptionist
Velana Beach
08.2019 - 11.2019
Administrative Assistant
Active Water Sports
07.2017 - 04.2018
Advanced Certificate -
FTMS Globle Acadamy
K.Maafushi School