Mukesh Kumar Chaurasiya

• Streamlined reservation processes for increased efficiency and reduced booking errors.
• Utilized advanced technology tools effectively to manage bookings accurately while reducing manual errors significantly during high-volume periods.
• Ensured accurate maintenance of guest records by performing regular audits on reservation systems.
• Participated in industry events and conferences to stay updated on best practices within hospitality reservations management.
• Enhanced team engagement by recognizing top performers regularly through internal award programs or incentives initiatives.
• Resolved guest complaints professionally, maintaining positive company reputation and guest satisfaction.
• Assisted in the development of revenue management strategies, achieving consistent growth in revenue and occupancy.
• Led weekly team meetings to review performance metrics, discuss areas for improvement, and celebrate successes.
• Coordinated with other departments to accommodate special requests or needs for booked guests.
• Implemented effective upselling techniques to maximize revenue per booking.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Provided high level of guest service to each person by engaging guests and using active listening and effective interpersonal skills.
• Provided guests and travel agent with information about availability and pricing via call or through WhatsApp group.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Worked closely with front desk to achieve full occupancy of property.
• Informed guests of essential travel information, such as travel times, transportation connections and visa requirements to facilitate quality service.
• Maintained awareness of types of rooms available in different resort locations.
• Provided leadership, guidance and direction to team members, offering assistance with any need at any time.
• Monitored sales performance and provided feedback to each team member.
• Communicated guest feedback and complaints to team members to promote proper resolution.
• Trained and coached team members on IFH and LQA standard call handling.
• Facilitated regular team meetings to discuss challenges, successes and strategies.
• Improved productivity of the team by leading training initiatives and revamping schedules.

Handled Anantara Dhigu Maldives Resort (110 keys), Anantara Veli Maldives Resort (67 keys), Naladhu Private Island (20 keys), Niyama Private Island (134 keys) and Anantara Kihavah Maldives Villas (80 keys).

• Handled Waldorf Astoria Ras Al Khaimah, Hilton Al Hamra Beach and Golf Resort, Al Hamra Residence and Village, Hilton Ras Al Khaimah Resort and Spa and Hilton Garden Inn

• Worked in pre-opening team as a Concierge Associate in front office department

• Worked in pre-opening team