Monalyn Cadiz
Lhaviyani Atoll
Summary
Dynamic Food & Beverage Supervisor with a proven track record at Fushifaru Maldives, excelling in event management and guest relations. Recognized for enhancing customer satisfaction through effective team motivation and meticulous attention to detail. Skilled in food presentation and employee scheduling, driving operational efficiency and memorable dining experiences.
Overview
12
12
years of professional experience
Work History
In Villa Dining Supervisor
Fushifaru Maldives
09.2023 - Current
- Assisted in daily dining operations, ensuring adherence to safety and sanitation standards.
- Supported staff training initiatives to enhance service quality and operational efficiency.
- Coordinated dining room setup, optimizing layout for guest flow and comfort.
- Monitored inventory levels, facilitating timely replenishment of supplies and materials.
- Engaged with guests to address concerns, fostering a positive dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Improved dining experience by overseeing efficient food service and maintaining high standards of quality and presentation.
- Coordinated dining service with other departments.
- Streamlined operations by implementing effective scheduling for staff, ensuring adequate coverage during peak hours.
- Maintained clean, safe, and hazard-free work environment.
- Implemented regular staff meetings to address concerns, share updates, and provide ongoing training opportunities.
Food & Beverage Coordinator
Fushifaru Maldives
08.2019 - 09.2023
- Coordinated food and beverage logistics for events, ensuring timely delivery and quality standards.
- Analyzed customer feedback to identify areas for service improvement and menu adjustments.
- Monitored compliance with health regulations, implementing safety procedures in food handling practices.
- Conducted regular quality checks on food and beverages, ensuring consistent excellence in presentation and taste.
- Assisted in event planning, resulting in successful functions and positive feedback from clients.
- Enhanced customer satisfaction by ensuring timely and efficient food and beverage service.
Food & Beverage Supervisor
The Vinorva Maldives
05.2017 - 08.2019
- Supervised daily operations of food and beverage service to ensure exceptional guest experiences.
- Trained and mentored staff on service standards, enhancing team performance and customer satisfaction.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve efficiency.
- Collaborated with kitchen staff to develop seasonal menus, aligning offerings with customer preferences and trends.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
Guest Relation Officer /Operations Team Leader
The Vinorva Maldives
05.2017 - 08.2019
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Evaluated customer needs and feedback to drive product and service improvements.
Waitress
The Seahouse
08.2013 - 09.2017
- Delivered exceptional customer service, ensuring satisfaction and repeat business in fast-paced environment.
- Collaborated with kitchen staff to ensure timely and accurate order preparation.
- Trained new team members on menu items, service standards, and POS systems.
- Managed multiple tables efficiently while maintaining high-quality service standards.
- Implemented process improvements that streamlined operations during peak hours.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Spa Receptionist
Kihaad Maldives
01.2017 - 04.2017
- Managed appointment scheduling using spa management software to optimize client flow.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in maintaining cleanliness and organization of reception area and spa facilities.
- Educated clients on services and products, enhancing their overall experience and satisfaction.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Handled payments and processed credit card transactions.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Updated client records diligently, ensuring accurate information was readily available for future bookings or consultations.
- Participated in staff meetings to stay informed about current promotions, new services, or other relevant updates within the spa industry.
- Promoted special offers and packages to increase revenue through upselling techniques.
Front Desk Receptionist
The Seahouse
08.2013 - 12.2016
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated scheduling for appointments and meetings, optimizing staff availability and resource allocation.
- Trained new reception staff on customer service protocols and office procedures, enhancing team efficiency.
- Maintained accurate records of visitor logs and inquiries, improving information retrieval and reporting accuracy.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
No Degree - Introduction To Wine
Grape Expectation
Fushifaru Maldives05-2024
No Degree - Supervisory Skills Training Program
Journey Training &Consultancy
Singapore09-2023
No Degree - Basic Bartending 202
First Assessment Skills Training & Development Center Inc.
Quezon City Philippines04-2019
Associate of Science - Computer And Information Sciences
Patria Sable Corpus Collge
Santiago City Philippines04-2000
Skills
- Team motivation
- Sanitation standards
- Food presentation
- Special events coordination
- Employee scheduling
- Point of sale systems
- Dining etiquette
- Event management
- Guest relations
- Strong leadership
- Team scheduling
- Reservations oversight
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Multitasking Abilities
Timeline
In Villa Dining Supervisor
Fushifaru Maldives
09.2023 - Current
Food & Beverage Coordinator
Fushifaru Maldives
08.2019 - 09.2023
Food & Beverage Supervisor
The Vinorva Maldives
05.2017 - 08.2019
Guest Relation Officer /Operations Team Leader
The Vinorva Maldives
05.2017 - 08.2019
Spa Receptionist
Kihaad Maldives
01.2017 - 04.2017
Waitress
The Seahouse
08.2013 - 09.2017
Front Desk Receptionist
The Seahouse
08.2013 - 12.2016
No Degree - Introduction To Wine
Grape Expectation
No Degree - Supervisory Skills Training Program
Journey Training &Consultancy
No Degree - Basic Bartending 202
First Assessment Skills Training & Development Center Inc.
Associate of Science - Computer And Information Sciences
Patria Sable Corpus Collge
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