Mohamed Araash Rasheed
Addu City
Summary
Product Management, excelling in market research and product strategy. Skilled in cross-functional leadership and customer relationship management, I drive product lifecycle success and enhance user experiences through data-driven insights and effective sales presentations. Passionate about delivering exceptional results. Specialized in Implementation & Support of Oracle Products like Opera PMS and Simphony POS with a background of Hospitality in International brands.
Overview
8
8
years of professional experience
Work History
TYNGO Product Manager
HRS Hospitality and Retail Systems
10.2024 - Current
- Conducted market research to identify customer needs and product opportunities.
- Collaborated with cross-functional teams to define product requirements and specifications.
- Managed product lifecycle from concept through launch, ensuring timely delivery.
- Analyzed user feedback to drive iterative improvements in product features and functionality.
- Develop and execute sales strategies. Work with sales teams to drive lead generation and deal closures.
- Present product demos and proposals to clients.
Service Delivery Specialist
HRS Hospitality and Retail Systems
11.2022 - 10.2024
- Implement, planning and configure Oracle systems
- Gather and analyze business requirements
- Customize modules
- Manage data migration and integrations
- Conduct testing (UAT/SIT) and resolve issues
- Provide user training and go-live support
- Offer post-implementation support and system enhancements
Welcome Agent - Guest Relations
W Hotels, Marriott International
03.2019 - 04.2022
- Welcome guests warmly and manage check-in/check-out
- Utilize full Opera PMS user functionalities, including reservations, profiles, billing, room assignments, and special requests
- Train and support team members on Opera PMS usage and best practices
- Handle guest inquiries, requests, and concerns professionally
- Create personalized guest experiences and memorable “epic moments”
- Coordinate with housekeeping, concierge, and other departments for smooth guest service
- Manage VIP arrivals and ensure guest preferences are anticipated and fulfilled
- Maintain accurate guest records, billing details, and room status in the PMS
- Assist with upselling rooms, amenities, and hotel services
- Ensure lobby and reception areas reflect brand standards
- Support loyalty programs and guest recognition initiatives
Butler - Guest Relations
Vakkaru Maldives
11.2017 - 02.2019
- Provides discreet, bespoke service tailored to each guest’s preferences
- Delivers five-star standards in hospitality, comfort, and presentation
- Manages in-room dining, fine dining setup, and beverage service
- Coordinates travel, reservations, activities, and special requests
- Oversees wardrobe care, packing/unpacking, and garment pressing
- Ensures suites or residences are impeccably arranged and maintained
- Anticipates guest needs without being intrusive
- Handles communication and arrangements with utmost privacy
- Creates memorable, personalized guest experiences
- Acts as a single point of contact for seamless service coordination
Education
Solution Engineer Specialist For Opera Cloud
Oracle Hospitality
07-2023
Open Water Diver
Padi
Maldives06-2021
Butler Training Course
South African Butler Academy
04-2021
Industrial Fire Brigade Training
Maldives National Defence Force
Maldives10-2018
Bachelor's - Information And Communication Technology
International College of Business And Technology
Colombo, Sri Lanka11-2016
Front Office Management
Maldives National University
Maldives06-2014
Skills
- Project planning
- Product strategy
- Sales presentation and demo
- Teamwork and collaboration
- Cross functional leadership
- Requirements gathering
- Customer training
- Time management
- Relationship building
- Customer relationship management
- Market research
- Forecasting
- Specialized for Opera PMS & Simphony POS
Timeline
TYNGO Product Manager
HRS Hospitality and Retail Systems
10.2024 - Current
Service Delivery Specialist
HRS Hospitality and Retail Systems
11.2022 - 10.2024
Welcome Agent - Guest Relations
W Hotels, Marriott International
03.2019 - 04.2022
Butler - Guest Relations
Vakkaru Maldives
11.2017 - 02.2019
Solution Engineer Specialist For Opera Cloud
Oracle Hospitality
Open Water Diver
Padi
Butler Training Course
South African Butler Academy
Industrial Fire Brigade Training
Maldives National Defence Force
Bachelor's - Information And Communication Technology
International College of Business And Technology
Front Office Management
Maldives National University
Travel, Event planning & storytelling
I am passionate about traveling and have explored over 20 countries, immersing myself in diverse cultures and traditions. I enjoy connecting with people, building meaningful relationships, and sharing stories from my journeys to inspire and motivate others. I have a natural talent for bringing people together, organizing events, and fostering collaboration—believing that together, we can achieve great things. Helping and supporting others is at the heart of everything I do.
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