Summary
Overview
Work History
Education
Accomplishments
Hobbies
References
Timeline
Generic
Mohamed Shah

Mohamed Shah

Fuvahmulah City, Dhoondigan

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Asistant Operation Manager

Bliss Dhigurah, Ari Atoll
06.2024 - Current
  • Establishing proper rental rates
  • Collecting timely rental payments
  • Maintaining property conditions
  • Managing finances
  • Negotiates contracts for rents and leases
  • Maintains proper security
  • Prepares performance reports
  • Training of staff members in various aspects of service, enhancing their skills and improving overall team performance.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhancing customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Butler

St. Regis Maldives, Vommuli Island
02.2019 - 02.2023
  • Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
  • Coordinated travel arrangements for guests, leading to hassle-free trips and enjoyable experiences.
  • Assisted with special events planning and execution, ensuring successful events that left lasting impressions on attendees.
  • Collaborated with other departments to ensure cohesive operation of all domestic matters.
  • Enhanced guest experiences by providing personalized and attentive services as per their preferences.
  • Ensured seamless experience in the resort by managing day-to-day tasks, from pre-arrival to post-departure.
  • Maintained professional yet personable relationship with the guests by observing social boundaries and standards of privacy and confidentiality.
  • Handled confidential personal information with discretion and sensitivity.
  • Trained junior staff members in various aspects of butler service, enhancing their skills and improving overall team performance.

Senior VH, VH Supervisor, Villa Host Trainer

Anantara Kihavah Villas
07.2015 - 02.2019
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Managed 21 Butlers and maintained a seamless Butler operation during the period.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Supervised Butler service by maintaining work schedule, distributing assignments, Leave schedule, Trainings and offering assistance with work duties.
  • Trained junior staff members in various aspects of butler service, enhancing their skills and improving overall team performance.
  • Oversaw maintenance of the villas by coordinating with maintenance department, keeping disruptions minimal while ensuring timely completion of work.
  • Managed Butler Service budgets and expenses, contributing to cost-effective solutions without compromising quality or service levels.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.

Senior Villa Host to Villa Host Trainer

Anantara Kihavah Maldives Villas
07.2015 - 02.2019
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Managed 21 Butlers and maintained a seamless Butler operation during the period.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Supervised Butler service by maintaining work schedule, distributing assignments, Leave schedule, Trainings and offering assistance with work duties.
  • Trained junior staff members in various aspects of butler service, enhancing their skills and improving overall team performance.
  • Oversaw maintenance of the villas by coordinating with maintenance department, keeping disruptions minimal while ensuring timely completion of work.
  • Managed Butler Service budgets and expenses, contributing to cost-effective solutions without compromising quality or service levels.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.

Butler

Taj Exotica Resort & Spa
09.2012 - 07.2015


  • Receiving guests and escorting to the villa.
  • Taking Check-in & Check-outs.
  • Handling pre-arrival requests, sending emails to the clients to find the preferences and collecting the information's prior to the arrival.
  • Updating guest profiles.
  • Making welcome letters, departure letters, cocktail party invitations and special occasion cards and placing in respective villas.
  • Handling guest complaints and special requests.
  • Taking full responsibilities of Butler service operation.
  • Taking order and delivery of In-villa Dining orders to the respective villas.
  • Making the villa for arrival and supervising the villa according to SOP.
  • Going to the airport and receiving the guests.
  • Handling wedding and special requests prior to the arrival.
  • Organizing and preparing weddings and special events.
  • Conducting department training and audits.

Senior Butler, Guest Experince Executive

Velassaru Maldives
07.2011 - 07.2012
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Ensured timely execution of all special events such as weddings, private dinners and celebrations.
  • Oversaw setup and breakdown of wedding decorations and supplies.
  • Coordinated weddings and special requested prior to arrival via email.
  • Designed detailed timelines for each special events, ensuring clear expectations were set and met by all parties involved.

Butler

Taj Exotica Resort & Spa
02.2009 - 12.2010

Education

Completed Grade 10 -

Gn, Atoll Education Center

Accomplishments

  • Achieved Employ of the Month on Several occasions.
  • Scored 100% twice in a row in Ritchy Audit (Taj Exotica Resort & Spa Maldives).
  • Completed Wine Assessment for Wine Professionals Training Module 01 And A Tasting of Australian and New Zealand Wines Conducted by Cellar Master Maldives.
  • Completed Train The Trainer Course.
  • Conducted pre-opening training for Anantara Quy-Nhon.
  • Supervised and trained team of 21 Butlers.

Hobbies

  • Diving
  • Photography
  • Swimming
  • Biking
  • Travel & Music
  • Fishing
  • Playing football and all kind of sports

References

  • Mohamed Nasheed, Executive Butler, St. Regis Maldives, +960 9647232, mohamed.nasheed@stregis.com
  • Mr. Hassan Shamaam, Group Director of Learning & Development, Villa Hotels & Resorts Maldives, +960 7999927, hassan.shamaam@villaresorts.com
  • Mr. Hassan Shifaau, Director of Human Resources, Anantara Hotels & Resorts, +960 7966004
  • Ms. Fiona Cameron-Williams, Butler Trainer, FCW Hospitality and Private Residence Consulting Inc, http://www.fionacameron-williams.com, Fiona@fionacameron-williams.com, +16468083220
  • Ms. Ruby Garcia, General Manager, Mendarin Orinetal , Ruby.garcia@comohotels.com
  • Prof. Steven Ferry, Chairman, International Institute of Modern Butlers, stevenferry@modernbutlers.com, +18133542734
  • Mr. Ahmed Naseem (Beyya), Executive Assistant Manager, Milaidhoo, +960 7956024

Timeline

Asistant Operation Manager

Bliss Dhigurah, Ari Atoll
06.2024 - Current

Butler

St. Regis Maldives, Vommuli Island
02.2019 - 02.2023

Senior VH, VH Supervisor, Villa Host Trainer

Anantara Kihavah Villas
07.2015 - 02.2019

Senior Villa Host to Villa Host Trainer

Anantara Kihavah Maldives Villas
07.2015 - 02.2019

Butler

Taj Exotica Resort & Spa
09.2012 - 07.2015

Senior Butler, Guest Experince Executive

Velassaru Maldives
07.2011 - 07.2012

Butler

Taj Exotica Resort & Spa
02.2009 - 12.2010

Completed Grade 10 -

Gn, Atoll Education Center

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