Motivated and adaptable professional with experience in procurement and customer service. Started career as a Procurement Intern at a local government authority, gaining hands-on experience in vendor management, sourcing, and procurement processes over a 9-month period. Currently working as a Senior Customer Service Representative at Dhiraagu since January 2024, managing customer inquiries, resolving complex issues, and enhancing customer satisfaction. Committed to delivering exceptional service and continuously improving operational efficiency through strong communication, problem-solving, and organizational skills.