Mohamed Naavee
Male'
Summary
Customer-savvy individual accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
7
7
years of professional experience
Work History
F&B Attendant
WESTIN Maldives Miriandhoo Resort
08.2021 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Greeted and seated guests to provide friendly and welcoming experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Processed payments and provided receipts to establish proof of transaction.
Supervisor
LS Graphics
03.2019 - 04.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Sales Assistant
Ooredoo Maldives
07.2020 - 06.2021
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
Supervisor
Waimea Royal Restaurant
04.2017 - 12.2018
- Conducted routine inspections to check quality and compliance with established specifications.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
Intern
Maldives Post Office
08.2016 - 02.2017
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Certificate Level 3- Office Administration
TVET
Male'02.2017
GCE O'levels
Dharumavantha School
Male,11.2016
Skills
- Inventory Management
- Order Management
- Guest Services
- Table Setup
- Customer Service
- Payment Processing
- Safe Food Handling
- Computer Skills
- Teamwork and Collaboration
- Conflict Resolution
- Attention to Detail
- Clear Communication
Additional Information
REFERENCES
LS Graphics- Ahmed: +960 7777258
Ooredoo Maldives- Ismail Areesh: +960 9996879
Westin Maldives- Deepak Kumar: +960 7931494
Timeline
F&B Attendant
WESTIN Maldives Miriandhoo Resort
08.2021 - Current
Sales Assistant
Ooredoo Maldives
07.2020 - 06.2021
Supervisor
LS Graphics
03.2019 - 04.2020
Supervisor
Waimea Royal Restaurant
04.2017 - 12.2018
Intern
Maldives Post Office
08.2016 - 02.2017
Certificate Level 3- Office Administration
TVET
GCE O'levels
Dharumavantha School
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