Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Timeline
AdministrativeAssistant
Mohamed Amine Flyou

Mohamed Amine Flyou

Agadir

Summary

A flexible reservation professional with history of success in high volume environment. Being service oriented with excellent organization & task management skills who is self-motivated by maintaining a positive attitude and strong work ethics

Overview

4
4
years of professional experience

Work History

Reservations Executive

Noku Maldives, Vignette Collection
02.2025 - Current
  • Maintained up-to-date knowledge of hotel facilities, promotions, and local attractions to provide accurate information to guests.
  • Participated in regular meetings with department supervisors to discuss performance metrics and identify areas of improvement.
  • Handled guest inquiries and complaints with professionalism, ensuring timely resolution and positive outcomes.
  • Monitored reservation system regularly to identify overbooking situations and implemented effective solutions.

Reservation Agent

Crowne Plaza & Holiday Inn Doha – The Business Park
02.2024 - Current
  • Answered incoming calls and emails, assisting customers with room bookings, changes, cancellations, and inquiries in a timely and professional manner.
  • Utilized the hotel’s reservation system to input and modify bookings accurately and promptly.
  • Provided clients with detailed information regarding room availability, amenities, rates, and special promotions.
  • Processed payments and verified customer details while ensuring compliance with payment procedures.
  • Coordinated with the front desk and other hotel departments to ensure guest requests and special accommodations were met.
  • Handled difficult or complicated reservations, providing solutions to issues such as overbookings or last-minute changes.

Reservation Agent

St Regis Doha & St Regis Marsa Arabia Island
10.2022 - 01.2024
  • Handle all guest’s special requests in a professional manner
  • Answer telephones using appropriate etiquette align with LQA & BSA standards within 03 rings & handling all incoming emails
  • Process all reservation requests: Transient and corporates
  • Follow sales techniques & strategy as set by Revenue team
  • Reviewing & reconfirming all reservations 01 day prior to minimize unexpected cancellations & no-show
  • Verify arrival reports to ensure all operational guidelines are met; i.e. rate code, rates, meal plan, guest alerts, promotions, billing
  • Proficient to work on Opera 5.6, Marsha & Empower as a reservation operating system
  • Assisted during FIFA Operation in department & at the Stadium
  • Develop & maintain positive working relationships within department.

Concierge Agent

Intercontinental Doha the City
04.2021 - 09.2022
  • Provided information, recommendations, and booking services for a variety of guest inquiries, including but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care.
  • Responded to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.

Education

Degree - Hospitality

IBN Zohr
Souss
06-2020

Skills

  • Opera
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Languages

English
French
Arabic

Disclaimer

I hereby Declare all the above Information to be Correct to my knowledge

Timeline

Reservations Executive

Noku Maldives, Vignette Collection
02.2025 - Current

Reservation Agent

Crowne Plaza & Holiday Inn Doha – The Business Park
02.2024 - Current

Reservation Agent

St Regis Doha & St Regis Marsa Arabia Island
10.2022 - 01.2024

Concierge Agent

Intercontinental Doha the City
04.2021 - 09.2022

Degree - Hospitality

IBN Zohr

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Mohamed Amine Flyou