Michael Göbel
Summary
Experienced hospitality leader with solid background in overseeing guest services, operations, and staff management. Strong focus on team collaboration and adaptability, consistently achieving high standards and delivering exceptional results. Skilled in project management, customer relations, and problem-solving, with proven ability to drive operational excellence and enhance guest satisfaction. Reliable and flexible, excelling in dynamic environments and effectively meeting changing needs.
Overview
28
28
years of professional experience
Work History
Director of Rooms
Kuramathi Island Resort (Universal Resorts)
08.2012 - Current
- Company Overview: (4
- Resort, 360 Villas) Maldives
- Leading and coordinating the organization and administrative functions in all areas of the Rooms Division, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for hiring, training and discipline of staff in Housekeeping and Front Office departments as well for the Airport Team.
Front Desk Manager
The Balmoral (Rocco Forte Hotels a Leading Hotel of the World)
03.2010 - 06.2012
- Company Overview: (5
- Business hotel, 188 rooms) Edinburgh, UK
- Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations. To handle guest complaints, inquires and comments, log them and effectively diagnoses. Monitor and ensure that the Front Office staff performs their job functions to the hotel’s expected level of service. Maintain a high level of product and service knowledge in order to explain and sell services. Conduct ongoing training with existing staff and ensure that new staff is certified as required.
Front Office Manager
Kempinski Hotel Grand Arena Bansko (Leading Hotel of the World)
12.2008 - 09.2009
- Company Overview: (5
- Resort hotel, 159 rooms) Bansko, Bulgaria
- Directing all aspects of the Front Office Department day-to-day functions, responsible for over viewing the organizational aspects of the department from shift handover adherence to staff rosters, to money exchange handling to ensuring that training is carried out. Directly held responsible for all financial related aspects of the department ranging from guest paymasters to generating forecasts and exceeding REVPAR expectations with the sales department.
Assistant Front Office Manager
Anantara Resort Maldives
06.2007 - 05.2008
- Company Overview: (5
- Resort hotel containing 179 rooms) South Male Atoll, Maldives
- Review daily operation and ensure all task scheduled is complete. Supervise and train supervisors and staffs. Managed twenty seven staffs with multi cultural backgrounds. Expedited FOM responsibilities in his absence. Ensure proper flow of boat and Yatch movement for guest activities, arrivals and departures.
Front Office Supervisor
Shangri La’s Barr Al Jissah Resort & Spa
01.2006 - 01.2007
- Company Overview: (5
- Resort hotel, 3 hotels containing 680 rooms) Muscat, Sultanate of Oman
- Promoted to Assistant Manager Front Office
Club Level Concierge
The Ritz - Carlton Dubai
10.2003 - 01.2006
- Company Overview: (5
- Luxury resort hotel, 138 rooms) Dubai, United Arab Emirates
Front Office Clerk
Chewton Glen (Relais & Chateaux)
08.2001 - 09.2003
- Company Overview: (5 red
- Luxury country hotel, 59 rooms) New Milton, UK
Front Office Clerk
Hotel Schloß Hugenpoet (Relais & Chateaux)
05.1999 - 07.2001
- Company Overview: (5
- Luxury country hotel, 25 rooms) Essen, Germany
Night Auditor / Manager / MOD
Breidenbacher Hof (Leading Hotels of the world)
02.1998 - 02.1999
- Company Overview: (5
- Business hotel, 129 rooms) Düsseldorf, Germany
- Promoted to Front Office Supervisor
Education
Certificate of Examination as a Hotel Specialist - Hotelfachmann
Chamber of Industry and Commerce
01.1998
Trainee as a Hotel Specialist - undefined
Movenpick Hotel Essen
01.1998
Skills
- Languages: German: native speaker, English: fluent written and spoken
- PC Skills: Opera, Fidelio, Protel, Hogatex, Aremis, Microsoft Office
- Relevant Courses: Up my Service, 1 day seminar from Ron Kaufman, TSA Training, Front Desk Upselling, Shangri La Care I, II, III and IV, Trainer Skills I & II, Who moved my cheese?, Basic Food Hygiene Training by SGS Gulf Ltd, Welcome Host Scheme from England’s Regional Tourist Boards
References
Available on request
Hobbies and Interests
Swimming, reading, listening to music, travelling, Internet and meeting friends
Timeline
Director of Rooms
Kuramathi Island Resort (Universal Resorts)
08.2012 - Current
Front Desk Manager
The Balmoral (Rocco Forte Hotels a Leading Hotel of the World)
03.2010 - 06.2012
Front Office Manager
Kempinski Hotel Grand Arena Bansko (Leading Hotel of the World)
12.2008 - 09.2009
Assistant Front Office Manager
Anantara Resort Maldives
06.2007 - 05.2008
Front Office Supervisor
Shangri La’s Barr Al Jissah Resort & Spa
01.2006 - 01.2007
Club Level Concierge
The Ritz - Carlton Dubai
10.2003 - 01.2006
Front Office Clerk
Chewton Glen (Relais & Chateaux)
08.2001 - 09.2003
Front Office Clerk
Hotel Schloß Hugenpoet (Relais & Chateaux)
05.1999 - 07.2001
Night Auditor / Manager / MOD
Breidenbacher Hof (Leading Hotels of the world)
02.1998 - 02.1999
Trainee as a Hotel Specialist - undefined
Movenpick Hotel Essen
Certificate of Examination as a Hotel Specialist - Hotelfachmann
Chamber of Industry and Commerce