Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Mevin Ramasamy

Mevin Ramasamy

General Manager
Moofushi Island

Summary

I am Mevin Ramasamy, a hospitality leader with over two decades of experience in luxury resorts. My leadership philosophy is built on one fundamental belief - hospitality is about people. I am deeply passionate about nurturing relationships, starting with my team. When a team feels valued, empowered, and inspired, that energy naturally extends to our guests, creating truly memorable experiences. I don’t believe in scripted strategies to achieve guest satisfaction or financial success. Instead, I cultivate a culture of genuine care - where every interaction is driven by authenticity rather than obligation or transactional. Guest feedback and financial results are not just targets; they are the natural outcomes of a well-led, motivated, and engaged team. At my core, I am committed to developing people, driving excellence, and creating a culture where both guests and colleagues feel a true sense of belonging. My goal is always to lead with purpose, ensuring that every decision contributes to both the immediate success and the long-term sustainability of the business.

Overview

21
21
years of professional experience

Work History

General Manager

CONSTANCE MOOFUSHI
11.2022 - Current
  • Company Overview: 110 Keys Villa Barefoot Chic Luxury Resort with 5 F&B outlets and strong focus on ultimate guest satisfaction
  • Transferred as Hotel Manager to lead the resort in November 2022 and promoted to General Manager as of 1st February 2023.
  • Island Chief overseeing the 6.4 hectares self-sufficient property including on-site Generators, Reverse Osmosis Plant, effective STP system and over 150 units of Team Members' accommodation.
  • Leading an internationally diverse team of over 250 colleagues and over 40 third party operators in a remote island environment.
  • Directly overseeing Finance, Human Resources, Engineering, Food & Beverage, Culinary, Information Technology, Procurement among other operational departments.
  • Responsible and accountable for the financial performance of the Resort with an annual revenue generation of over USD 25M and assets of over USD 80M.
  • Constant reporting to Board of Directors on Business performance.
  • Overseeing Main City Office Operations and Seaplane Terminal Lounge Operations.
  • Achieved Mystery Audit Score of Constance Brand Standard (LRA) of 94% for 2024.
  • Achieved exceptional average Resort score of 91% in Employee Engagement Score (Qualtrics) for 2024.
  • Exceptional Global Review Index (ReviewPro) score of 99% for 2024 being topper among 11 Constance Hotels and 1st across Comp set of 7 hotels.
  • Constance Moofushi ranked Top 5 Resort in Maldives on TripAdvisor through Traveller’s rating.
  • Various International Accolades including World Travel Awards, World Luxury Hotel Awards, Booking.com Traveler Review Awards and TripAdvisor Traveler's Choice Awards.
  • 110 Keys Villa Barefoot Chic Luxury Resort with 5 F&B outlets and strong focus on ultimate guest satisfaction

Hotel Manager

CONSTANCE HALAVELI
08.2022 - 11.2022
  • Company Overview: 86 Keys Leading Hotels of the World, Ultra Luxury Villas Resort with 5 F&B Outlets
  • In charge of resort’s day-to-day operations and first in charge in the absence of GM.
  • Leading team of 170 colleagues including Head of Departments.
  • Directly overseeing Food & Beverage, Culinary & Stewarding, Front of House, Housekeeping, Quality & Sustainability departments.
  • 86 Keys Leading Hotels of the World, Ultra Luxury Villas Resort with 5 F&B Outlets

Resident Manager

C MAURITIUS Resort
08.2018 - 08.2022
  • Company Overview: Pre-opening 116 Keys Lifestyle Resort with 5 F&B outlets and strong focus on Brand Positioning
  • Setting up of operational framework, Minimum Standards and LRA Standards.
  • Responsible for the provision of excellent customer service across the resort.
  • Leading team of 150 colleagues including Head of Departments. And directly overseeing Food & Beverage, Kitchen & Stewarding, Front of House and Housekeeping departments.
  • In charge of resort’s day-to-day operations and first in charge in the absence of GM.
  • Financially responsible and accountable for the Rooms, F&B, and Admin P&L with an OpEx of USD 1.5M & FFnE of USD 5.5M.
  • Overseeing Sales & Marketing division.
  • Enterprise Risk Management Champion.
  • External Relations Manager - MOH, Taxi Associations, Beach Hawkers, CWA.. Etc..
  • From 93rd to 7th position on Trip Advisor.
  • Launching of C Kite Festival.
  • Pre-opening 116 Keys Lifestyle Resort with 5 F&B outlets and strong focus on Brand Positioning

Operations Manager - Task Force

CONSTANCE TSARABANJINA
05.2019 - 06.2019
  • Company Overview: 25 Villas Keys Exclusive Island Resort
  • Overseeing Hotel Operations as relief to the Resort Manager.
  • First assessment for Business Continuity Plan.
  • 25 Villas Keys Exclusive Island Resort

Operations Manager - Task Force

CONSTANCE AIYANA
12.2018 - 01.2019
  • Company Overview: 30 Villa Keys Ultra Luxury Island Resort
  • Overseeing Hotel operations as assistant to the General Manager.
  • Draft of Preventive Maintenance Plan for the 30 Villas.
  • 30 Villa Keys Ultra Luxury Island Resort

Operations Manager - Task Force

CONSTANCE MOOFUSHI
05.2018 - 08.2018
  • Company Overview: 110 Keys Villa Barefoot Chic Luxury Resort with 5 F&B outlets and strong focus on ultimate guest satisfaction
  • Assisting the General Manager in running the resort's operations.
  • 110 Keys Villa Barefoot Chic Luxury Resort with 5 F&B outlets and strong focus on ultimate guest satisfaction

Front of House Manager

CONSTANCE MOOFUSHI
01.2016 - 03.2018
  • Company Overview: 110 Keys Villa Barefoot Chic Luxury Resort with 5 F&B outlets and strong focus on ultimate guest satisfaction
  • Lead International team of 25 persons with diverse cultures including but not limited to Telephone Operator, Reservation Coordinator, Guest Service, Reception Cashier, Concierge, Bell Desk, Security, Seaplane and Marine Transportation team.
  • Responsible and accountable for Exceptional service optimization in the resort.
  • De Facto Number 3 in managing the Resort Operations.
  • Overseeing various departments under GM’s guidance during absence of EAM.
  • Roll Out and follow up of Preventive Maintenance Program.
  • Financial responsibility of Entire Rooms P&L with an OpEx of USD 1.2M & FFnE of USD 12K.
  • 110 Keys Villa Barefoot Chic Luxury Resort with 5 F&B outlets and strong focus on ultimate guest satisfaction

Front Office Manager

LONG BEACH GOLF & SPA RESORT
09.2015 - 01.2016
  • Company Overview: 257 Keys Five Star Time Share Resort with 14 F&B Outlets and strong focus on guest entertainment
  • Part of ExCom.
  • Manager for Owners Relations.
  • Directly Lead the Duty Manager, OneTouch Service, Reservation Coordinator, Guest History, Guest Service, Reception Cashier, Concierge, Owners Relations, Night Auditors and Bell Desk Team.
  • Financial responsibility of P&L with an OpEx of USD 620K & FFnE of USD 30K.
  • Managed Overbooking and relocating process.
  • Acted as a representative of Senior Management in attending to guest requests or complaints.
  • In Charge of security procedures and protocol for Master key cards and Guest key cards.
  • 257 Keys Five Star Time Share Resort with 14 F&B Outlets and strong focus on guest entertainment

Front Office Manager

SOFITEL MAURITIUS IMPERIAL RESORT & SPA
02.2015 - 09.2015
  • Company Overview: 191 Keys Five Star Resort with 7 F&B Outlets and 3 Conference centers.
  • In charge of a department providing 24 hours service.
  • In charge of the smooth running of One Touch Service, Telephone Operator, Reservation Coordinator, Business Centre, Library, Guest Service, Reception Cashier, Concierge and Bell Desk Team.
  • Managed Overbooking and relocating process.
  • Managed process for an average of 40 arrivals and 40 departures per day.
  • Ensuring Sofitel Brand Standards are reflected in the service quality delivery.
  • Conducted Performance Appraisals.
  • Forecasted Yearly CAPex for FY15 budget as was not done previously.
  • Conducted substantial talent acquisition interviews and built up headcount.
  • Acted as a representative on behalf of the Hotel Management in attending to guest requests or complaints.
  • Ensured security procedures protocol for Master key cards and Guest key cards are respected.
  • Conducted security audit on Guests room door locks.
  • Ensured all FOCUS (Accor Accounting guidelines) were adhered to, constantly and consistently.
  • 191 Keys Five Star Resort with 7 F&B Outlets and 3 Conference centers.

Assistant Guest Relation Manager

CONSTANCE BELLE MARE PLAGE
02.2014 - 02.2015
  • Company Overview: 256 Keys Five Star Resort with 14 F&B Outlets.
  • A guest service and sales oriented Front of House Manager.
  • Reviewed structure and ensured smooth running of the One Touch Service, Telephone Operator and Guest Relations Department.
  • Acting GRM during her prolonged maternity leave.
  • Managed process for an average of 30 arrivals per day.
  • Enterprise Risk Management Champion for Guest Relation Department.
  • Achieved a considerable rise departmental BSC Score.
  • Achieved a departmental LRA metric of 100%.
  • Hosted Educational Tours and Tour Operator’s Familiarisation Trips and Press Trips.
  • Conducted Hotel Commercial Visits and hosted guests for Aperitifs.
  • Reviewed the department’s Standard Operating Procedures.
  • Encouraged a culture of Total Guest Experience.
  • Resort Duty Manager on a rota basis.
  • Handled all VIP guest and internal customer complaints and inquiries in a courteous and efficient manner, followed through to make sure problems are resolved satisfactorily.
  • Acted as a representative on behalf of the Hotel Management in attending to guest requests or complaints.
  • Managed department Lobster Ink Students progress.
  • Assisted Guest Relations Manager to implement consistent guest recognition program and maintained a relevant guest history database.
  • Managed internal training programs.
  • Managed internal CRM for guest service management.
  • 256 Keys Five Star Resort with 14 F&B Outlets.

Admin Executive & Hospitality ERP Sales Consultant

ORGANISATION EN BUREAUTIQUE ET INFORMATIQUE
10.2013 - 02.2014
  • Company Overview: Hospitality Systems Enterprise representing Micros, Sun Systems and HMS in Mauritius and the Indian Ocean
  • Head of Administration.
  • Managed Infor Relationship.
  • Managed Customer Portfolio.
  • Managed MQA (Mauritius Qualification Authority) Relationship.
  • Developed Training Department.
  • Pre-sales and Sales consultancy for Infor HMS.
  • Hospitality Systems Enterprise representing Micros, Sun Systems and HMS in Mauritius and the Indian Ocean

Business Analyst - Facilities Management Location

ACCENTURE SERVICES (MAURITIUS) LTD
11.2012 - 10.2013
  • Company Overview: Business Process Outsourcing Company in Accounting, Management Consulting and IT Services
  • Head of Facilities Management for Ebène Heights Tower (6000 Sq., 500 associates).
  • Lead team of 5 associates and all contractor relations.
  • Oversaw Front Desk and Back Office Operations as well as managed space planning and monthly seat charge review.
  • Administered a preventive maintenance program.
  • Achieved a drop of 36% in associates transport cost.
  • Increased Associate Satisfaction from 57% to 63%.
  • As a Project Manager, conceived a framework for Vendor Service Management review where SLAs were defined and KPIs implemented.
  • Participated with international colleagues in RFP allocation decision-making process.
  • Also acted as Employer Representative of Health & Safety Committee.
  • Managed a CAPex of USD 800K and an OpEx of USD 630K.
  • Conducted operation excellence assessment with the objective to implement a Lean Six Sigma framework.
  • Business Process Outsourcing Company in Accounting, Management Consulting and IT Services

Laundry In Charge

SOFITEL MAURITIUS IMPERIAL RESORT & SPA
07.2012 - 11.2012
  • Company Overview: 191 Keys Five Star Resort with 7 F&B Outlets and 3 Conference centres.
  • Lead a team of 17 associates.
  • Managed 2 Linen outlets and in-house mini laundry operations.
  • Managed an Inventory & OpEx of approx. USD1.3 M.
  • Re-organized shelving and Linen Service for Rooms and F&B linen.
  • Forecasted Rooms, F&B and Spa Linen for FY13 budget under supervision of Rooms Division Manager.
  • Conceptualized training plan and trained new recruits on departmental processes.
  • Ensured compliance with Health & Safety procedures.
  • Administered Duty Roster and work force planning.
  • Planned, organized, and controlled monthly Linen General Inventory.
  • 191 Keys Five Star Resort with 7 F&B Outlets and 3 Conference centres.

Co Founder / Director

EMEROAD GROUP
01.2012 - 07.2012
  • Company Overview: Setting up of 2 business entities, a Tour Operator company and an Ecological Cleaning company
  • Member of the Board of Directors, I/C.
  • Secretary to the Board of Directors.
  • Business Planning for Licensing.
  • Established Business Planning for Licensing.
  • Implemented Procurement process.
  • Counselled on Marketing Strategies Implementation.
  • Counselled on Travel and Tour arrangement for MICE segment to Mauritius and Dubai generating a revenue of approx. USD 90K.
  • Formulated PR & Communications strategies for the group.
  • Participated in bidding strategies for deals of USD 300K and earned deals of USD 100K.
  • Conceived Operations SOP.
  • Advised on OpEx Budget planning.
  • Setting up of 2 business entities, a Tour Operator company and an Ecological Cleaning company

Promoted to Head of Linen

PARADIS HOTEL & GOLF CLUB
07.2011 - 03.2012
  • Was transferred with promotion to the Linen Section. Head of a staffing of 23 persons including 2 supervisors, 5 Clerks, 10 Attendants & 5 trainees.
  • Responsible for in house Laundry.
  • Managing a Linen stock of approximately MUR 50 million (USD1.5 M).
  • Rostering & Vipertex of Staff.
  • Operations in 2 Linen Outlets.
  • Recruitment and Replacement of personnel.
  • Conceptualising and implementing on the Job Training Program for personnel.
  • Participating in Forecasting of Yearly Linen Purchase.
  • Linen Cost management.
  • Holding good relationship & Meetings with suppliers and service providers.
  • Guest Supplies stock management.
  • Planning, organising, controlling monthly General Inventory.
  • Enforcing Health & Safety procedures.
  • Taking active part into disciplinary matters.
  • Conducting Performance Appraisal.

Promoted to Rates Applicator

PARADIS HOTEL & GOLF CLUB
07.2009 - 07.2011
  • Acting Rates Manager in his absence.
  • Rates Calculations and input through Amadeus PMS.
  • Attend to Mail queries pertaining to Vouchers, Contracted Rates, and Specials & Supplements.
  • Administration of Deposits Received & communicate to concerned departments.
  • Raise Proforma Invoices and requesting payment for Added Value services.
  • Close monitoring of Tour Operators on Prepayment Contracts.
  • Assist Rates Manager in assessing incidences of rates, specials and supplements.
  • Assist Rates Manager in training intern trainees.
  • Close Coordination & Monitoring of queries with Beachcomber Head Office Debtors department.
  • Maintain high secrecy of information relating to the affairs of the company.
  • Appropriate filing of processed paperwork.

Operations Management Trainee

PARADIS HOTEL & GOLF CLUB
07.2007 - 07.2009
  • To make every effort to acquire the management skills necessary in the hospitality environment.
  • Management Training.
  • Front Office Services.
  • Acting Front Office Supervisor.
  • Guest Accounting Services.
  • Concierge Services.
  • Uniform Services.
  • Reception/Front Desk Services.

Front Office Cashier/Night Auditor

PARADIS HOTEL & GOLF CLUB
01.2005 - 07.2007
  • Day Shift & Afternoon Shift – Reception Cashier.
  • Take Over, manage and hand Over Front Office Main Cash Till.
  • Post guest accounting transactions.
  • Foreign currency exchanges.
  • Receive cash payments – Local Cash, Foreign currencies, Credit card, Travellers Cheques, Local Cheques.
  • Perform all duties of a receptionist.
  • Night Shift – Night Auditor.
  • Post & verify (correcting where appropriate) posting of daily guest accounting transactions.
  • Balance Hotel daily trading Accounts.
  • Prepare Management Reports through PMS.
  • Verify room statuses no show reservations.
  • Launch of Amadeus PMS Night Audit.
  • Launch of Systems Backup of Daily transactions.
  • Partial Duties of Night Manager.

Sales, Customer Service & Public Relations Agent

HAREL MALLAC OUTSOURCING CENTRE
04.2004 - 12.2005
  • Internet Sales over the US Market for ToysRus USA PLC.
  • Telephone Customer Service Assistance.
  • Maintain American Accent Standard whilst delivering telephone assistance.
  • Internet/VoIP Public relations campaign for several USA companies.

Education

MBA - Hospitality Administration And Management

International Hotel Management
Vatel Business School
11-2023

Skills

Operations management

Timeline

General Manager

CONSTANCE MOOFUSHI
11.2022 - Current

Hotel Manager

CONSTANCE HALAVELI
08.2022 - 11.2022

Operations Manager - Task Force

CONSTANCE TSARABANJINA
05.2019 - 06.2019

Operations Manager - Task Force

CONSTANCE AIYANA
12.2018 - 01.2019

Resident Manager

C MAURITIUS Resort
08.2018 - 08.2022

Operations Manager - Task Force

CONSTANCE MOOFUSHI
05.2018 - 08.2018

Front of House Manager

CONSTANCE MOOFUSHI
01.2016 - 03.2018

Front Office Manager

LONG BEACH GOLF & SPA RESORT
09.2015 - 01.2016

Front Office Manager

SOFITEL MAURITIUS IMPERIAL RESORT & SPA
02.2015 - 09.2015

Assistant Guest Relation Manager

CONSTANCE BELLE MARE PLAGE
02.2014 - 02.2015

Admin Executive & Hospitality ERP Sales Consultant

ORGANISATION EN BUREAUTIQUE ET INFORMATIQUE
10.2013 - 02.2014

Business Analyst - Facilities Management Location

ACCENTURE SERVICES (MAURITIUS) LTD
11.2012 - 10.2013

Laundry In Charge

SOFITEL MAURITIUS IMPERIAL RESORT & SPA
07.2012 - 11.2012

Co Founder / Director

EMEROAD GROUP
01.2012 - 07.2012

Promoted to Head of Linen

PARADIS HOTEL & GOLF CLUB
07.2011 - 03.2012

Promoted to Rates Applicator

PARADIS HOTEL & GOLF CLUB
07.2009 - 07.2011

Operations Management Trainee

PARADIS HOTEL & GOLF CLUB
07.2007 - 07.2009

Front Office Cashier/Night Auditor

PARADIS HOTEL & GOLF CLUB
01.2005 - 07.2007

Sales, Customer Service & Public Relations Agent

HAREL MALLAC OUTSOURCING CENTRE
04.2004 - 12.2005

MBA - Hospitality Administration And Management

International Hotel Management

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Mevin RamasamyGeneral Manager