Merymil Santos
Taytay
Summary
Proven multitasker and reliable team player, adept at managing high-pressure situations with grace, as demonstrated at NOKU Maldives Resort & Spa. Enhanced customer satisfaction through exceptional service and stress management abilities. Skilled in customer service and efficient in data accuracy, contributing to increased loyalty and operational efficiency. Motivated HOSTESS/WAITRESS with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Restaurant Hostess/Waitress
NOKU MALDIVES RESORT&SPA
04.2023 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Sales Associate/CASHIER/WAITRESS
REDHAN BEACH CAFE
08.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
WAITRESS
DUSIT THANI MANILA(THE PANTRY)
11.2016 - 08.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
OWNER SUPPLIER
FIELTER M.D.C CLOTHESHOPPE
02.2014 - 01.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
Customer Service Representative
Inspiro Relia
03.2014 - 02.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Encoder
Rainbow Apparel Companies
03.2013 - 02.2014
- Improved data accuracy by meticulously inputting information into the system.
- Implemented personalized keyboard shortcuts for faster typing speed and increased efficiency during daily tasks.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Obtained scanned records and uploaded into database.
WAITRESS/CASHIER
El Pollo Loco
08.2009 - 10.2012
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
JUAN SUMULONG MEMORIAL JUNIOR COLLEGE
TAYTAY RIZAL04.2008
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Reliable team player
- Strong Communication Skills
- Adaptable to change
- Stress Management Abilities
Certification
- EMPLYEE OF THE MONTH, NOKU MALDIVES RESORT & SPA- MONTH OF JUNE 2024
- EMPLOYEE OF THE MONTH, NOKU MALDIVES RESORT &SPA - MONTH OF AUGUST 2024
- EMPLOYEE OF THE MONTH, NOKU MALDIVES RESORT & SPA - SEPTEMBER 2024
SINGING
I BURST INTO SONG , MY VOICE MELODIOUS AND CAPTIVATING. THE MUSIC COMPLIMENTS THE ATMOSPHERE,CREATING AN INVITING AMBIANCE.I MIGHT WEAVE IN PLAYFUL BANTER, INTERACTING WITH GUESTS AS I SERVES , MAKING EACH PERSON FEEL SPECIAL. LAUGHTER AND APPLAUSE OFTEN FOLLOW MY PERFORMANCES. AS I ENCOURAGE PARTICIPATION , INVITING DINERS TO SING ALONG OR CLAP TO THE BEAT.AS I DELIVER EACH COURSE, MY ENTHUSIASM IS INFECTIOUS. THE COMBINATION OF DELIHGHTFUL FOOD AND LIVELY ENTERTAINMENT TRANSFORMS A SIMPLE MEAL INTO MEMORABLE EVENT,LEAVING GUESTS WITH SMILES AND A SENSE OF JOY LONG AFTER LEAVE THE TABLE.
Additional Information
I WANTED TO TAKE A MOMENT TO SHARE MY PASSION FOR PROMOTING BEACH DINNERS AND WINE PROMOTIONS . I BELIEVE MY SKILLS AND EXPERIENCE MAKE ME A STRONG ASSET FOR THIS INITIATIVE.I HAVE PROVEN TRACK RECORDS IN SALES AND PROMOTIONS, PARTICULARLY IN CREATING ENGAGING CAMPAIGNS THAT ATTRACTS CUSTOMER.I BELIEVE THAT PERSONAL ENGAGEMENT IS THE KEY IN SELLING. I ENJOY INTERACTING WITH CUSTOMERS AND UNDERSTANDING THEIR PREFERENCES, WHICH HELPS ME CREATE A MEMORABLE EXPERIENCE FOR THEM. THIS APPROACH HAS ALWAYS HELPED ME IN UPSELLING AND SECURING REPEAT BUSINESS.
Languages
English
Native language
Timeline
Restaurant Hostess/Waitress
NOKU MALDIVES RESORT&SPA
04.2023 - Current
Sales Associate/CASHIER/WAITRESS
REDHAN BEACH CAFE
08.2022 - 04.2023
WAITRESS
DUSIT THANI MANILA(THE PANTRY)
11.2016 - 08.2020
Customer Service Representative
Inspiro Relia
03.2014 - 02.2015
OWNER SUPPLIER
FIELTER M.D.C CLOTHESHOPPE
02.2014 - 01.2016
Encoder
Rainbow Apparel Companies
03.2013 - 02.2014
WAITRESS/CASHIER
El Pollo Loco
08.2009 - 10.2012
High School Diploma -
JUAN SUMULONG MEMORIAL JUNIOR COLLEGE
- EMPLYEE OF THE MONTH, NOKU MALDIVES RESORT & SPA- MONTH OF JUNE 2024
- EMPLOYEE OF THE MONTH, NOKU MALDIVES RESORT &SPA - MONTH OF AUGUST 2024
- EMPLOYEE OF THE MONTH, NOKU MALDIVES RESORT & SPA - SEPTEMBER 2024
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