MEHAK SHARMA

responsible for handling customer queries, complaints, and support requests via phone, email, chat, or social media to ensure customer satisfaction and retention.

Key Responsibilities:
1. Customer Interaction:
• Answer incoming calls, emails, or chats from customers.
• Resolve product or service-related issues promptly and professionally.
• Provide accurate, valid, and complete information using the right tools and resources.
2. Problem Solving:
• Identify customer needs and help them with appropriate solutions.
• Escalate unresolved issues to the appropriate departments or supervisors.
3. Follow-up:
• Ensure follow-up with customers to confirm issue resolution and satisfaction.
• Maintain detailed records of interactions and actions taken.
4. Feedback Collection:
• Gather customer feedback to help improve services and processes.
• Report recurring issues or trends to the management team.