Mary Jane Luna Gargoles

• Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces.
• Organized and stored toys and art materials to restore order in activity areas.
• Created new and fun activities to drive enthusiasm for children.
• Promoted positive behavior among club members through reinforcement strategies and proactive conflict resolution techniques.

Organize, monitor, multitask and participate in daily activities including Arts and Crafts, indoors and outdoor games based on ages and skills level of children while ensuring safety of the children enrolled in the program.

• Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Maintained accurate records of client information, including preferences, allergies, and contraindications for future reference during appointments.
• Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.

Undergone in my 6 Star training service for 3months and got competent in just a month.

COMPETENCIES;

* Trained in giving Welcome Rituals

* Trained to best in core values,attitude and communications

*trained to service journey and balloon performance profile

* Trained in spa menu and product knowledge

*Caring touch as SOP

* Setting the scene for the reception and during treatment

* Trained in first level of Chakra and Reiki

* Meditation and Yoga

* Spiritual alignment modality

* Healing with sound therapy

• Conducted thorough consultations with clients to identify specific needs and recommend appropriate treatments.
• Efficiently resolved any client concerns or complaints, sustaining strong relationships with valued customers.
• Delivered exceptional customer service, resulting in positive reviews and repeat visits from satisfied clients.
• Developed custom training programs for newly hired therapists based on skill level assessments and performance evaluations.

• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Managed appointment scheduling efficiently, maximizing therapist utilization and minimizing wait times for guests.
• Maintained accurate records of client information, including preferences, allergies, and contraindications for future reference during appointments.
• Increased repeat clientele through the development of customized treatment plans tailored to individual needs.

• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Managed appointment scheduling efficiently, maximizing therapist utilization and minimizing wait times for guests.
• Maintained accurate records of client information, including preferences, allergies, and contraindications for future reference during appointments.
• Increased repeat clientele through the development of customized treatment plans tailored to individual needs.
• Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.