Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Mariyam Zaain

Mariyam Zaain

Ha. Hoarafushi, Maldives

Summary

Enthusiastic Order Taker with proven skills in handling fast-paced work. Competent in serving customers in rooms with fast deliveries and pick-ups. Offers in-depth menu knowledge to drive sales and help customers select food and beverage items. At Shiyam World, I excelled in enhancing guest satisfaction and loyalty through expert room service order management, leveraging my strong computer skills and guest relations acumen. Achieved streamlined service delivery by coordinating effectively with kitchen staff, improving efficiency, and training new team members, demonstrating exceptional organizational and communication abilities.

Overview

2
2
years of professional experience

Work History

Room Service Order Taker

Siyam World
04.2022 - Current
  • Enhanced guest satisfaction by promptly and accurately taking room service orders over the phone.
  • Boosted customer loyalty by providing personalized recommendations based on guests'' preferences and dietary restrictions.
  • Improved room service efficiency by maintaining accurate records of all orders, special requests, and billing information.
  • Collaborated with internal teams to ensure orders were processed in a timely manner.
  • Train new team members on order taking process and systems.

Education

Hdh. Hanimaadhoo School
Hdh. Hanimaadhoo

Ha. Atoll Madharusa
Ha. Hoarafushi

Skills

  • Follow-up skills
  • Reservation Management
  • Computer Skills
  • Complaint Handling
  • Delivery Coordination
  • Guest Relations
  • Organizational abilities
  • Guest service
  • Multi-tasking skills
  • Problem-Solving
  • Service Coordination
  • Effective Communication

Languages

English, dhivehi
Native language

Timeline

Room Service Order Taker

Siyam World
04.2022 - Current

Hdh. Hanimaadhoo School

Ha. Atoll Madharusa
Mariyam Zaain