Mariyam Maaha
Summary
Personable and reliable with passion for providing exceptional guest experiences and maintaining positive atmosphere. Possesses knowledge of hospitality principles and customer service techniques, along with communication and problem-solving skills. Committed to enhancing guest satisfaction and contributing to welcoming environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Agent
GSA
09.2024 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
In Villa Dinning Order Taker
Order Taker
06.2023 - 04.2024
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Checked outgoing orders for accuracy before delivery.
Restaurant Hostess
Waitress
03.2023 - 06.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Former Apprentice
F & B Preparation
05.2022 - 02.2023
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Education
Graduate Certificate -
L. MAAVSH SCHOOL
L. Maavah06-2021
Skills
- Guest communication
- Safety awareness
- Creativity and innovation
- Strong multitasking
- Spill management
- Complaint handling
- Active learning
Certification
- Certificate level III in front office MNU L. Gan 2022
- Certification of basic butler training 2024
Languages
English
Native or Bilingual
Additional Information
Reference
Mohamed Muraadh / Assistant F&B Manger
Email : muraadh@amilla.com
phone : + 960 9494561
Dhevendra Sharma / Sous Chef
Email : Devender.sharma@fourseasons.com
Ismail Muthasim Adnaan
Email : agsm.haven@villaresorts.com
Shahid Ibrahim
Email : shahid-ibrahim@outlook.com
Timeline
Guest Service Agent
GSA
09.2024 - Current
In Villa Dinning Order Taker
Order Taker
06.2023 - 04.2024
Restaurant Hostess
Waitress
03.2023 - 06.2023
Former Apprentice
F & B Preparation
05.2022 - 02.2023
- Certificate level III in front office MNU L. Gan 2022
- Certification of basic butler training 2024
Graduate Certificate -
L. MAAVSH SCHOOL
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