Profile
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Section name
Personal Information
Hobbies

Mandeep Kaur

Kuramathi, Maldives
Abohar
Mandeep Kaur
3
Languages
1
Certification
10
years of professional experience

A courteous and dedicated professional with over SIX years of experience in Hospitality industry Hands-on experience in evaluating guest satisfaction levels and working toward continuous support Customer-focused, energetic with experience in providing high-quality service.

Work History

Waitress

5 Years
Kuramathi, Maldives | 10.2021 - Current

· Provided friendly, professional, and efficient service to guests in a busy restaurant and main bar environment.

· Welcomed guests, presented menus, explained food and beverage options, and assisted with recommendations.

· Took accurate food and beverage orders and communicated them clearly to the kitchen and bar team.

· Served food and beverages promptly while ensuring proper presentation and service standards.

· Maintained a clean, organized, and hygienic dining and service area throughout the shift.

· Prepared and arranged tables, service stations, cutlery, glassware, and other required service items.

· Monitored guest needs throughout the meal and provided attentive and personalized service.

· Coordinated closely with kitchen, bar, hostess, and other service team members to ensure smooth operations.

· Maintained a positive attitude, high energy, and professional appearance during busy shifts.

· Assisted with opening and closing duties, including cleaning, restocking, and preparing the restaurant for service.

· Followed food safety, hygiene, sanitation, and workplace safety procedures at all times.

· Processed guest bills and payments accurately and assisted with cash and credit card transactions when required.

· Ensured guest satisfaction by responding promptly to requests and following up when necessary.

· Built positive relationships with guests through courteous communication and attentive service.

Waitress/Hostess

1 Year 3 Months
JW Marriott (The Westin), Gurgaon, India | 10.2018 - 01.2020

· Assisted guests with food and beverage service while maintaining a friendly and welcoming approach.

· Took guest orders accurately and ensured timely delivery of food and beverages.

· Assisted with table setup, clearing, cleaning, and maintaining the overall service area.

· Supported the team during busy operations and maintained good service standards.

· Communicated with guests to understand their needs and provide prompt assistance.

· Followed hygiene, safety, and company standards while carrying out daily duties.

1 Year 7 Months
The Countryinn Suits By Carlson, Gurgaon, India | 03.2017 - 10.2018

· Assisted in serving food and beverages to guests in a friendly and polite manner.

· Welcomed guests and helped them with basic requests during their dining experience.

· Took food and beverage orders and communicated them to the kitchen and bar team.

· Helped with table setup, clearing tables, and keeping the restaurant clean and organized.

· Supported senior team members during busy service periods.

· Learned and followed basic food hygiene, safety, and service standards.

Education

BBA

NIILM University, Haryana. India | 08-2015

Skills

To ensure guests are greeted politely and food & beverage orders requested communication by the guests are served at the correct temperature within the Micros pos correct time frame.
To anticipate guest's needs wherever possible and react to these to enhance Teamwork guest's satisfaction.
Take and deliver customer orders
consistently demonstrating high levels of Multitasking customer service.
Problem-solving skills.
Adaptability.
Manage guest queries in a timely and efficient manner.

Certification

Pearson Test of English - Jan 2018, Health and safety - Jun 2025, Safety and hygiene - Jun 2025

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Waitress

Kuramathi, Maldives
10.2021 - CurrentRead More

Waitress/Hostess

JW Marriott (The Westin), Gurgaon, India
10.2018 - 01.2020Read More

The Countryinn Suits By Carlson, Gurgaon, India
03.2017 - 10.2018Read More

NIILM University, Haryana. India

BBA
Read More

Section name

NIILM University, Haryana, India

Personal Information

  • Title: Waitress
  • Gender: Female
  • Nationality: Indian

Hobbies

Learning new skills

Listening Music

Travelling and exploring new places  

Mandeep Kaur